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題名：角色壓力、工作倦怠對組織公民行為影響之研究--以員工犬儒主義為干擾變數
書刊名：管理研究學報
作者：黃曼琴 引用關係／王怡惠
作者(外文)：Huang, Man-chin／Wang, Yi-hui
出版日期：2013
卷期：13:1
頁次：頁39-72
主題關鍵詞：角色壓力；工作倦怠；組織公民行為；犬儒主義；Job stress；Burnout；Organizational citizenship behavior；Cynicism
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(2) 專書(0) 專書論文(0)
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  • 共同引用共同引用:158
  • 點閱點閱:90
員工在處於競爭激烈環境的組織中工作，容易產生一些負向的心理及行為，影響組織的績效。而組織公民行為是一些組織期待的正向行為。本研究主要在探討工作者角色壓力、工作倦怠與員工犬儒主義態度對其組織公民行為的影響，希望企業能夠重視影響組織公民行為的負向心理及行為，以便增進組織績效。本研究以台灣北部地區企業的員工為研究對象，採用便利抽樣方式，以網路問卷及紙本問卷兩種方式進行資料蒐集，共回收343份有效問卷。研究結果歸納如下：1.角色壓力對組織公民行為具有負向影響。其中角色壓力構面的「角色過度負荷」、「角色模糊」均分別對組織公民行為具有負向影響。但是，「角色衝突」並未產生對組織公民行為產生影響。2.工作倦怠對組織公民行為具有負向影響。其中工作倦怠構面「譏誚態度」、「降低專業效能」均對組織公民行為具有負向影響。但是「情緒耗弱」並未對組織公民行為產生影響。3.員工犬儒主義對角色壓力影響組織公民行為的關係出現部分的干擾效果。當員工犬儒主義與「角色模糊」交互作用時，會增強角色壓力對組織公民行為的負向影響。4.員工犬儒主義未干擾工作倦怠對組織公民行為的影響關係。
There are some negative behaviors occurred from employees in an organization which in a competitive environment, such as job stress, burnout and cynicism. Organizational citizenship behavior is one kind of expected positive behavior in an organization. This research aimed to exam the influence effects of role stress, burnout on organizational citizenship behavior, and the moderating effects of cynicism on the relationships of role stress, burnout and organizational citizenship behavior.Data gathered from 343 employees worked in north area of Taiwan. The results of the research are (1) employee's role stress has negative effects on their organizational citizenship behavior, especially role overload and role ambiguity negative influence on organizational citizenship behavior. (2) employee's burnout has negative effects on their organizational citizenship behavior, especially cynical attitude and decrease professional efficacy negative influence on organizational citizenship behavior. (3) there is partial moderating effects of cynicism on job stress and organizational citizenship behavior relations. (4) there is no moderating effects of cynicism on burnout and organizational citizenship behavior relations.
期刊論文
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12.Nafei, W. A.(2013)。The effect of organizational cynicism on job attitudes an empirical study on teaching hospitals in Egypt。International Business Research，6(7)，52-69。  new window
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14.Qian, Y.、Daniels, T. D.(2008)。A communication model of employee cynicism toward organizational change。Corporate Communications: An International Journal，13(3)，319-332。  new window
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16.Dean, James W. Jr.、Brandes, Pamela、Dharwadkar, Ravi(1998)。Organizational cynicism。Academy of Management Review，23(2)，341-352。  new window
17.Duquette, A.、Kerouac, S.、Sandhu, B.、Ducharme, F.、Saulnier, P.(1995)。Psychosocial determinants of burnout in geriatric nursing。International Journal of Nurse studies，32(5)，443-456。  new window
18.Jackson, S. E.、Maslach, C.(1982)。After-Effects of Job-Related stress: Families as victims。Journal of Occupational Behavior，3(1)，63-77。  new window
19.Kamdar, D.、McAllister, D. J.、Turban, D. B.(2006)。All in a day's work: How follower individual differences and justice perceptions predict OCB role definitions and behavior。Journal of Applied Psychology，91(4)，841-855。  new window
20.Leiter, M. P.、Harvie, P.、Frizzell, C.(1998)。The correspondence of patient satisfaction and nurse burnout。Social Science & Medicine，47(10)，1611-1617。  new window
21.Graham, J. W.(1995)。Leadership, moral development, and citizenship behavior。Business Ethics Quarterly，5(1)，43-54。  new window
22.施智婷、林鉦棽(20120200)。領導成員交換關係、心理契約滿足與組織公民行為理論模型驗證：資源配置與社會資本觀點。管理學報，29(1)，1-16。new window  延伸查詢new window
23.黃嘉雄(20060300)。聚合或潛在構念：探討組織公民行為的構念特性。人力資源管理學報，6(1)，31-45。new window  延伸查詢new window
24.Johnson, J. L.、O'Leary-Kelly, A. M.(2003)。The effects of psychological contract breach and organizational cynicism: Not all social exchange violations are created equal。Journal of Organizational Behavior，24(5)，627-647。  new window
25.Allen, T. D.、Rush, M. C.(1998)。The effects of organizational citizenship behavior on performance judgments: A fieldstudy and a laboratory experiment。Journal of Applied Psychology，83(2)，247-260。  new window
26.蔡啟通(20111000)。轉型領導、學習式目標導向、表現式目標導向、與員工角色行為之關係。管理學報，28(5)，493-520。new window  延伸查詢new window
27.Niehoff, B. P.、Moorman, R. H.(1993)。Justice as a mediator of the relationship between methods of monitoring and organization citizenship behavior。Academy of Management Journal，36(3)，527-556。  new window
28.Kim, BeomCheol Peter、Murrmann, Suzanne K.、Lee, Gyumin(2009)。Moderating effects of gender and organizational level between role Stress and job satisfaction among hotel employees。International Journal of Hospitality Management，28(4)，612-619。  new window
29.汪美伶、鄭雯憶(20071200)。組織支持與服務導向組織公民行為--服務氣候之干擾角色。人力資源管理學報，7(4)，71-93。new window  延伸查詢new window
30.Chattopadhyay, Prithviraj(1999)。Beyond Direct and Symmetrical Effects: The Influence of Demographic Dissimilarity on Organizational Citizenship Behavior。Academy of Management Journal，42(3)，273-287。  new window
31.Bolino, M. C.、Turnley, W. H.(2005)。The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict。Journal of Applied Psychology，90(4)，740-748。  new window
32.DeConinck, J. B.、Stilwell, C. D.(2004)。Incorporating Organizational Justice, Role States, Pay Satisfaction and Supervisor Satisfaction in a Model of Turnover Intentions。Journal of Business Research，57(3)，225-231。  new window
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38.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
39.Graham, J. W.(1991)。An essay on organizational citizenship behavior。Employee Responsibilities and Rights Journal，4(4)，249-270。  new window
40.Podsakoff, Philip M.、MacKenzie, S. B.、Paine, J. B.、Bachrach, D. G.(2000)。Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research。Journal of Management，26(3)，513-563。  new window
41.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
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43.Abraham, R.(2000)。Organizational cynicism: Bases and consequences。Genetic, Social, and General Psychology Monographs，126(3)，269-292。  new window
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會議論文
1.余明助、張簡英翔、陳仁龍(2008)。銀行員工面對組織變革知覺對組織公民行為影響之研究--以犬儒主義、組織政治知覺為中介變數。2008公民文化與公私協力學術研討會。台南：國立台南大學。  延伸查詢new window
研究報告
1.何金銘(2005)。心理契約違反、犬儒主義與員工行為關係之研究。  延伸查詢new window
學位論文
1.王巧鈴(2011)。組織政治知覺對組織公民行為之影響：組織犬儒主義的中介效果分析(碩士論文)。國立中山大學。  延伸查詢new window
2.李連成(2011)。新北市國小教師兼任行政人員角色壓力、幸福感與組織承諾關係之研究(碩士論文)。國立政治大學。  延伸查詢new window
3.呂宜樺(2007)。內部行銷、組織成員互動、組織公民行為與知識分享行為關係之研究(碩士論文)。朝陽科技大學。  延伸查詢new window
4.林燕資(2011)。高中職綜合職能科教師角色壓力與工作投入關係之研究(碩士論文)。國立暨南國際大學。  延伸查詢new window
5.林奕峰(2008)。工作倦怠對工作滿意度與組織公民行為影響之研究--以人力資源工作者為例(碩士論文)。銘傳大學。  延伸查詢new window
6.林純瑜(2010)。工作不滿意度與員工建言行為之關連性研究--自我效能與犬儒主義的調節效果(碩士論文)。國立臺灣科技大學。  延伸查詢new window
7.林育珊(2012)。工作特徵、組織犬儒主義與退縮行為：以前瞻性人格及心理賦能為調節變項(碩士論文)。中原大學。  延伸查詢new window
8.林倩如(2009)。心理契約滿足、知覺組織支持、組織犬儒主義對服務導向組織公民行為影響之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
9.林琪盛(2008)。組織公民行為之潛在得失：職涯主義、社會讚許、組織公民行為、角色負荷與工作壓力間關係之實證(碩士論文)。國立東華大學。  延伸查詢new window
10.周式瀅(2009)。倫理領導知覺、信任與組織公民行為相關性之研究(碩士論文)。國立中正大學。  延伸查詢new window
11.邱雄柱(2004)。以雙重性組織承諾為中介變項探討角色壓力對組織公民行為的影響(碩士論文)。屏東科技大學。  延伸查詢new window
12.徐嘉君(2009)。國際觀光旅館從業人員心理賦能與組織犬儒關係之研究(碩士論文)。南華大學。  延伸查詢new window
13.陳心婷(2009)。組織互動公平認知對360度評量受評者自我發展接受性之影響--以組織犬儒主義為中介變項(碩士論文)。國立中央大學。  延伸查詢new window
14.陳立群(2011)。組織犬儒主義對工作投入的中介效果之研究(碩士論文)。國立成功大學。  延伸查詢new window
15.曾國楨(2010)。服務業員工面對組織變革不確定感、心理契約的違背與破壞對服務導向組織公民行為影響之研究--以員工犬儒主義為中介變項(碩士論文)。國立成功大學。  延伸查詢new window
16.黃淑娟(2011)。教師組織公民行為前置變項之後設分析(碩士論文)。國立政治大學。  延伸查詢new window
17.謝淑霜(2010)。中部五縣市主計人員角色壓力、雙軌組織承諾與組織公民行為之相關研究(碩士論文)。國立彰化師範大學。  延伸查詢new window
18.簡鈞鎮(2013)。負面幽默訴求與調節焦點對政治廣告之效果影響--以政治犬儒主義為干擾變項(碩士論文)。輔仁大學。  延伸查詢new window
19.魏國贈(2008)。高雄縣國小教師兼任行政工作角色壓力與滿意度之研究(碩士論文)。國立屏東教育大學，台灣屏東。  延伸查詢new window
20.李佩倫(2011)。組織政治知覺對組織公平之影響：工作焦慮與組織犬儒主義的中介效果分析(碩士論文)。國立中山大學。  延伸查詢new window
21.王婉玲(2007)。國中輔導人員角色壓力、輔導自我效能與職業倦怠之關係研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
22.黃怡禎(2006)。組織中的雇用關係與職場偏差行為：員工犬儒主義的中介角色及誠信性格的調節效果(碩士論文)。中原大學。  延伸查詢new window
23.蘇彩玉(2011)。國小兼任行政工作教師角色壓力與因應策略之研究(碩士論文)。國立屏東教育大學。  延伸查詢new window
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