由不當督導到情緒耗竭：部屬正義知覺與情緒勞動的中介效果_

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題名：	由不當督導到情緒耗竭：部屬正義知覺與情緒勞動的中介效果
書刊名：	中華心理學刊
作者：	吳宗祐
作者(外文)：	Wu, Tsung-yu
出版日期：	2008
卷期：	50:2
頁次：	頁201-221
主題關鍵詞：	不當督導；正義知覺；情緒勞動；情緒耗竭；知覺主管權力；Abusive supervision；Justice perception；Emotional labor；Emotional exhaustion；Perceived supervisory power
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(40) 博士論文(9) 專書(0) 專書論文(1) 排除自我引用:39 共同引用:246 點閱:445

本研究旨在探討主管不當督導到部屬情緒耗竭的中介歷程。過去研究發現部屬的正義知覺可中介不當督導與情緒耗竭的關係，本研究則進一步假設部屬的情緒勞動亦具有中介效果。此外，本研究亦試圖探討知覺主管權力在不當督導與中介變項（正義知覺與情緒勞動）之間所扮演的調節角色。研究者透過問卷調查法針對台灣地區全職工作者進行研究，共計回收223份有效問卷。研究結果顯示，在控制了受測者性別、年資、職等、學歷、共事年資、性別組合及負向情感等變項後，主管不當督導不僅會透過部屬正義知覺的中介歷程以預測情緒耗竭，也會透過部屬情緒勞動來預測情緒耗竭。此外，部屬對主管權力的知覺可以調節主管不當督導與情緒勞動之關係，當部屬知覺主管權力越大時，不當督導與情緒勞動之關係便越強。但是，部屬對主管權力的知覺未能調節主管不當督導與正義知覺之關係。研究結果之意涵、研究限制、未來研究方向及實務運用，也在最後提出討論。

以文找文

The current study tries to explore the mediating process from abusive supervision to subordinates' emotional exhaustion. Past research has shown that subordinates' justice perception mediates the relationship between abusive supervision and emotional exhaustion. In this study, I further hypothesize that emotional labor serves as another mediator. In addition, I investigate how the moderating role of perceived supervisory power plays on the relationship between abusive supervision and the two mediators (justice perception and emotional labor). Two hundred and twenty three valid questionnaires were collected from full-time employees in Taiwan using survey research techniques. The results show that, after controlling altogether the respondents' gender, tenure, rank, education, gender combination, length of working years, and negative affectivity, abusive supervision predicts emotional exhaustion not only through subordinates' justice perception, but also through subordinates' emotional labor. In addition, subordinates' perception of supervisory power is found to moderate the relationship between abusive supervision and emotional labor, but not the relationship between abusive supervision and justice perception. Finally, abusive supervision is found to be more strongly related to emotional labor when individuals perceive more supervisory power. The implications of the findings, limitations, future research directions, and managerial implications are discussed at the end of this paper.

以文找文

期刊論文
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會議論文
1.	Wu, T.-Y.、Hu, C.(2006)。Abusive Supervision and Emotional Exhaustion: Dispositional Antecedents and Boundaries。0。
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3.	何郁玲(1999)。中小學教師職業倦怠、教師效能感與生命意義感關係之研究(碩士論文)。國立彰化師範大學，彰化市。延伸查詢

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圖書論文
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14.	教誨而非謾罵：華人組織言教領導的概念建構與效度分析
15.	警察人員情緒勞動、心理資本、工作滿意與工作績效關係之研究

1.	團隊領導對團隊效能的影響：以教練效能及領導信任為中介效果
2.	家長式領導 : 模式與證據
3.	華人領導 : 理論與實際
4.	國民小學校長毀壞型領導之研究
5.	華人組織中的權威與領導 : 一個完全循環的實徵性本土心理學研究取徑
6.	The Adaptation and Internalization Process of Emotional Labor--(The 2010 IACMR Conference, Shanghai, China)
7.	高績效團隊(二)臺灣大學工商心理學研究室
8.	整合分析
9.	家長式領導
10.	台灣的組織行為研究 : 過去、現在及未來

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