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題名：師徒功能與房屋仲介業務人員工作績效的關係--自我效能之中介效果
書刊名：人力資源管理學報
作者：李藹慈 引用關係／洪瑜珮
作者(外文)：Li, Ai-tzu／Hung, Yu-pei
出版日期：2009
卷期：9:1
頁次：頁23-43
主題關鍵詞：房屋仲介業務人員；師徒功能；自我效能；工作績效；Real estate salespersons；Mentoring functions；Self-efficacy；Job performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(7) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:106
  • 點閱點閱:69
本研究係以較少被探討的房屋仲介業務人員爲對象，驗證師徒功能對工作績效的關係，並檢視自我效能是否對上述關係具有中介效果。是故，本研究以S公司爲研究對象，共發放500份問卷，回收共計119份，回收率23.8%，經過濾後有效問卷爲108份，有效回收率21.6%，並採用階層迴歸進行分析。研究發現，師徒功能與自我效能有正向關係，其中心理社會功能對一般自我效能有負向關係，而對社會自我效能則有正向關係，另外，角色楷模功能對一般自我效能有正向關係；師徒功能與工作績效有正向關係；自我效能與工作績效有正向關係；最後，透過自我效能的中介效果，師徒功能對工作績效有正向關係。本論文根據研究結果，提出房屋仲介業人力資源發展與後續研究的建議。
This paper examines the relationship between the salespersons' mentoring functions and job performance, and the mediating effects of the self-efficacy. Results revealed that mentoring functions would lead to a more effective self-efficacy, and the role modeling function would lead to a more effective general self-efficacy, the psychosocial function would lead to a negative effective general self-efficacy, but it would lead to a positive effective social self-efficacy; the mentoring functions would lead to a more effective job performance; the self-efficacy would lead to a more effective job performance; and when self-efficacy was the intermediate variable, the mentoring functions would lead to a more effective job performance.
期刊論文
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13.Chao, G. T.、Waltz, P. M.、Gardner, P. D.(1992)。Formal and Informal Mentorship: A Comparison of Mentoring Functions and Contrast with Non-mentored Counterparts。Personnel Psychology，45(3)，619-636。  new window
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15.Koberg, C. S.、Boss, R. W.、Goodman, E.(1998)。Factors and Outcomes Associated with Mentoring among Health-Care Professionals。Journal of Vocational Behavior，53(1)，58-72。  new window
16.Noe, R. A.(1988)。Women and Mentoring: A Review and Research Agenda。Academy of Management Review，13(1)，65-78。  new window
17.Ragins, B. R.、Cotton, J. L.(1999)。Mentor functions and outcomes: A comparison of men and women in formal and informal mentoring relationships。Journal of Applied Psychology，84(4)，529-550。  new window
18.吳美連、蔡明洋、張振傑、莊文隆(20070600)。師徒功能對組織社會化影響之研究--以志願役軍官為例。人力資源管理學報，7(2)，71-92。new window  延伸查詢new window
19.Day, Rachel、Allen, Tammy D.(2004)。The relationship between career motivation and self-efficacy with protégé career success。Journal of Vocational Behavior，64(1)，72-91。  new window
20.黃毓華、鄭英耀(19960100)。一般性自我效能量表之修訂。測驗年刊，43，279-285。new window  延伸查詢new window
21.Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review，84(2)，191-215。  new window
22.Sherer, M.、Maddux, J. E.、Mercandante, B.、Prentice-Dunn, S.、Jacobs, B.、Rogers, R. W.(1982)。The self-efficacy scale: Construction and validation。Psychological Reports，51(2)，663-671。  new window
23.Scandura, T. A.(1992)。Mentorship and career mobility: An empirical investigation。Journal of Organizational Behavior，13(2)，169-174。  new window
24.Swap, Walter、Leonard, Dorothy、Shields, Mimi、Abrams, Lisa(2001)。Using mentoring and storytelling to transfer knowledge in the workplace。Journal of Management Information Systems，18(1)，95-114。  new window
25.Bandura, Albert(1982)。Self-Efficacy Mechanism in Human Agency。American Psychologist，37(2)，122-147。  new window
26.Stajkovic, A. D.、Luthans, F.(1998)。Self-efficacy and Work-related Performance: A Meta-analysis。Psychological Bulletin，124(2)，240-261。  new window
27.林育嫻(2007)。師徒制養才 新人首年留任率達六成。商業週刊，1042，146-147。  延伸查詢new window
28.萬金生(2004)。自我效能影響個人參與資訊委外績效之研究：以台灣公營機構為例。中山管理評論，12(1)，35-172。  延伸查詢new window
29.Akarak, P.、Ussahawanitchakit, P.(2008)。Effects of mentoring on intention to leave in Thai public accounting firms: Mediators of job efficiency, commitment, and performance。Review of Business Research，8(2)，37-46。  new window
30.Aryee, S.、Wyatt, T.、Stone, R. J.(1996)。Early career outcomes of graduate employees: He effect of mentoring and ingratiation。Journal of Management Studies，33(1)，95-118。  new window
31.Allen, T. D.、Poteet, M. L.、Russell, J. E. A.、Dobbins, G. H.(1997)。A field study of factors related to supervisors’ willingness to mentor others。Journal of Vocational Behavior，50(1)，1-22。  new window
32.Bandura, A.、Adams, N. E.、Beyer, J.(1977)。Cognitive processes mediating behavioral。Personality and Social Psychology，35(3)，124-139。  new window
33.Bragg, A.(1989)。Is a mentor program in your future?。Sales and Marketing Management，141(11)，54-63。  new window
34.Chambliss, C.、Murray, E. J.(1979)。Cognitive procedures for smoking reduction: Symptom attribution versus efficacy attribution。Cognitive Therapy and Research，3(1)，91-95。  new window
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37.Fagenson, E. A.(1989)。The mentor advantage: perceived career/job experiences of protégé vs. non protégé。Journal of Organizational Behavior，10(4)，309-320。  new window
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42.Orpen, C.(1995)。The effects of mentoring on employees’ career success。Journal of Social Psychology，135(5)，667-668。  new window
43.Ragins, B. R.、McFarlin, D. B.(1990)。Perceptions of mentor roles in cross-gender mentoring relationships。Journal of Vocational Behavior，37(3)，321-339。  new window
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學位論文
1.蔣美惠(2004)。探討保全人員生涯管理、人格特質及組織氣候對工作滿足、自我效能與工作績效之關聯性研究--以台北市保全公司為例(碩士論文)。南華大學，嘉義縣。  延伸查詢new window
2.劉崇義(2001)。顧客滿意之研究--以壽險業為例(碩士論文)。中原大學。  延伸查詢new window
3.羅佩汶(1997)。自我效能與績效關係之研究--以壽險業務員為例(碩士論文)。國立中正大學。  延伸查詢new window
4.林佳暖(2005)。師徒關係與組織承諾(碩士論文)。國立中央大學。  延伸查詢new window
5.柯耀誠(2007)。影響房屋仲介人員工作績效因素之研究--以台灣永慶房仲集團連鎖加盟體系為例。國立東華大學。  延伸查詢new window
6.徐璧君(2007)。壽險新進業務員離職傾向與工作績效之硏究：組織社會化之觀點。國立彰化師範大學。new window  延伸查詢new window
7.劉怡蘭(2006)。師徒關係對組織社會化的影響。國立中央大學。  延伸查詢new window
8.謝宜栴(2007)。師徒弁鉆儮媕I業務人員工作績效的影響：職場個人學習為中介效果(碩士論文)。國立中正大學。  延伸查詢new window
圖書
1.陳嘉彌(2003)。師徒式教育實習之理論與實踐。臺北：心理出版社。new window  延伸查詢new window
2.Bandura, Albert、廖克玲(1982)。社會學習論巨匠--班度拉。臺北市：允晨。  延伸查詢new window
3.Zey, M. G.(1984)。The mentor connection。Homewood, IL：Dow Jones-Irwin。  new window
4.Fisher, B.(1994)。Mentoring。London：Library Association Publishing Ltd.。  new window
5.葉重新(2004)。心理學。臺北：心理。  延伸查詢new window
6.Bandura, Albert(1977)。Social Learning Theory。Prentice-Hall, Inc.。  new window
7.Kram, K. E.(1985)。Mentoring at work: Developmental relationships in organizational life。Glenview, Illinois：Scott, Foresman and Company。  new window
8.黃希庭(1998)。人格心理學。台北：東華。  延伸查詢new window
9.Bandura, Albert(1986)。Social Foundations of Thought and Action: A Social Cognitive Theory。Prentice-Hall, Inc.。  new window
10.吳靜吉(2004)。青年的四個大夢。台北。  延伸查詢new window
11.李碧芬、Wickman, F.、Sjodin, T.(1998)。成功，有師為伴。台北。  延伸查詢new window
12.沈石羽(1996)。台灣未來熱門行業--房屋仲介業。台北市：永汀。new window  延伸查詢new window
13.林貞美(1994)。經濟日報專文推介。業務人員心理學 \\ 林財丁(著)。台北縣。  延伸查詢new window
其他
1.永慶房仲(2008)。房仲業展店腳步緩慢。  延伸查詢new window
2.梁任瑋(2008)。上半年房市交易竹縣增幅稱冠。  延伸查詢new window
3.黃啓菱(2006)。房仲業放慢展店腳步。  延伸查詢new window
 
 
 
 
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