| 期刊論文1. | Schmit, M. J.、Allscheid, S. P.(1995)。Employee Attitudes and Customer Satisfaction: Making Theoretical and Empirical Connections。Personnel Psychology,48(3),521-536。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Orr, J. M.、Sackett, P. R.、Mercer, M.(1989)。The Role of Prescribed and Nonprescribed Behavior in Estimating the Dollar Value of Performance。Journal of Applied psychology,74,34-40。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | 孫本初(1990)。工作生活品質研究中關於其設計嚴謹性與產出結果間關係之探討。人事行政季刊,5,45-56。 延伸查詢![new window](/gs32/images/newin.png) | 4. | Ahmed, H.(1981)。Quality of work life: A need for understand。Indian Management,20,29-33。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Delamotte, Y.、Walker, K. K.(1974)。Humanization of work and the quality of work life。Trends and Issue for Labour Study Bulletin,2,1-22。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Cronin, J. J.、Taylor, S. A.(1992)。Measuring service quality。Journal of Marketing,56,55-68。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Bateman, T. S.、Organ, D. W.(1983)。Job satisfaction and the good soldier: The relation between affect and employee citizenship。Academy of Management Journal,26,587-595。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Garvin, D. A.(1984)。What does product quality mean?。Sloan Management Review,26,25-43。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Efraty, D.、Sirgy, M. J.(1990)。The effects of quality of working life (QWL) on employee behavioral responses。Social Indicator Research,22,31-47。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Maynes, E. S.(1976)。The concept and measurement of product quality。Household Production and Consumption,40,529-559。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Marks, M. L.、Hackett, E. J.、Marvis, P. H.、Grady, J. F.(1986)。Employee participation in a quality program: Impact on quality of work life, productivity, and absenteeism。Journal of Applied Psychology,71,61-69。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Mackenzie, S. B.、Podsakoff, P. M.、Fetter, R.(1991)。Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salesperson's performance。Organizational Behavior & Human Decision Processt,50,123-150。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Levine, T.、Davis, T.(1984)。Defining quality of working life。Human Relations,37,22-39。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Levine, M. F.(1983)。Self-developed quality of working life measures。Journal of Occupational Behavior,74,35-46。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Nirenberg, J.(1986)。The quality of work life issue: the corporations- the next political frontier。Internal Journal of Manpower,7,56-73。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Nadler, D. A.、Lawler, E. E.(1983)。Quality of work Life: Perspectives and direction。Organization Dynamics,11,20-30。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Nachmias, D.(1988)。The quality of work life in the federal bureaucracy: Conceptual and measurement。American Review of Public Administration,22,165-173。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Robert, H. G.(1979)。Quality of work life-learning from tarry town。Harvard Business Review,24,28-30。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1988)。SERVQUAL: A multiple item scale for mearsuing consumer perception of service quality。Journal of Retailing,15,23-41。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Schlesinger, L. A.、Zornitsky, T.(1991)。Job satisfaction service capability, and customer satisfaction: An examination oh linkages and management implication。Human Resource Planing,14,141-150。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Shamir, B.、Salomon, I.(1985)。Work-at-Home and The Quality of Working Life。Academy of Management Review,10(3),455-464。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Bagozzi, Richard P.(1992)。The self-regulation of attitudes, intentions, and behavior。Social Psychology Quarterly,55(2),178-204。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Schneider, Benjamin、Bowen, David E.(1985)。Employee and Customer Perceptions of Service in Banks: Replication and Extension。Journal of Applied Psychology,70(3),423-433。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology,68(4),653-663。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Katz, D.(1964)。The motivation basis of organization behavior。Behavior Science,9(2),131-133。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 會議論文1. | 林炯堯(1992)。勞工家庭理財與工作生活素質。提升工作生活品質與企業發展國際研討會。 延伸查詢![new window](/gs32/images/newin.png) | 研究報告1. | Park, O. S.、Sims, H. P.(1989)。Beyond cognition in leadership: prosocial behavior and affect in managerial judgment。Seoul National University:Pennsylvania State University。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 學位論文1. | 林靜黛(1987)。自動化影響企業員工工作生活品質之研究(碩士論文)。國立政治大學。 延伸查詢![new window](/gs32/images/newin.png) | 2. | 江秋蓮(1995)。工作生活品質、員工個人屬性與工作績效之關係研究--中、美、日企業之比較(碩士論文)。文化大學。 延伸查詢![new window](/gs32/images/newin.png) | 3. | 陳炳宏(1995)。服務業類型與服務品質關係之研究(碩士論文)。文化大學。 延伸查詢![new window](/gs32/images/newin.png) | 4. | 莊元治(1995)。組織公民行為與員工績效關係之實證研究--以壽險業為例(碩士論文)。淡江大學。 延伸查詢![new window](/gs32/images/newin.png) | 5. | 翁英傑(1995)。銷售力控制系統、組織公民行為與銷售人員績效之關聯性研究(碩士論文)。東吳大學。 延伸查詢![new window](/gs32/images/newin.png) | 6. | 劉國峰(1993)。汽車售後服務品質策略研究(碩士論文)。大葉大學。 延伸查詢![new window](/gs32/images/newin.png) | 7. | 楊宗威(1995)。態度對服務品質及滿意度的影響--以台灣南部地區超市為實証(碩士論文)。國立成功大學。 延伸查詢![new window](/gs32/images/newin.png) | 8. | 黃文賢(1991)。基層員工工作生活品質之研究(碩士論文)。中原大學。 延伸查詢![new window](/gs32/images/newin.png) | 9. | 簡昆祥(1992)。汽車業服務品質之研究:以自用轎車市場為例(碩士論文)。中原大學。 延伸查詢![new window](/gs32/images/newin.png) | 10. | 盧炳宏(1991)。台北市西服市場品牌定位之研究(碩士論文)。國立政治大學。 延伸查詢![new window](/gs32/images/newin.png) | 11. | 歐陽玲(1994)。工作生活品質與臨床護理人員離職意願之研討:以台南地區綜合醫院為例(碩士論文)。東海大學,臺中市。 延伸查詢![new window](/gs32/images/newin.png) | 12. | 翁崇雄(1993)。評量服務品質與服務價值之研究:以銀行業為實證對象(博士論文)。國立臺灣大學,臺北市。 延伸查詢![new window](/gs32/images/newin.png) | 13. | 陳彩(1994)。工作生活品質、工作滿足與離職意願關聯性研究:以高科技產業專業人員為例(碩士論文)。國立交通大學。 延伸查詢![new window](/gs32/images/newin.png) | 14. | 林淑姬(1992)。薪酬公平、程序公正與組織承諾、組織公民行為關係之研究(博士論文)。國立政治大學。 延伸查詢![new window](/gs32/images/newin.png) | 15. | 蔡蕙如(1994)。員工工作生活品質與服務態度之研究:以百貨公司、便利商店、速食店、餐廳之服務人員為例(碩士論文)。國立中山大學。 延伸查詢![new window](/gs32/images/newin.png) | 圖書1. | 徐純慧(1993)。員工對其工作生活品質之期望滿意度與工作績效之關係。台北:華泰書局。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Delamotte, Y.、Takezwa, S.(1984)。Quality of Work Life in International Perspective。Geneva:International Labour office。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Hackman, J. R.、Suttle, L.(1977)。Improve Life at Work。Calif:Santa Monica。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Organ, D. W.(1988)。Organizational Citizenship Behavior: The good。Lexington, MA:Lexington Books。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Middlemist, R. D.、Hitt, M. A.(1981)。Personnel Management: The Logic of Organizations。Chicago:Job and People Science Research Associates。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Trist, E.、Higgin, B.、Murray, H.、Pollock, A.(1969)。Organizational Choice。London:Tavisyock。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Stein, B. A.(1983)。Quality of Work Life in Action: Managing for Effectiveness。New York:American Management Associatio。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Schiffman, L. G.、Kaunk, L. L.(1994)。Consumer Behavior。Englewood Ciffs, N.J.:Prentice-Hall, Inc.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | 黃英忠(1997)。人力資源管理。臺北:三民書局。 延伸查詢![new window](/gs32/images/newin.png) | 圖書論文1. | Holbrook, M. B.、Corfman, K. P.(1985)。Quality and value in the consumption experience: Phaedrus rides again。Perceived Quality: How consumers view stores and merchandise。Lexington, MA:Lexington Book。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Stanely, S. E.(1975)。Defining and measuring the quality of work life。The Quality of Working Life: Problem, Prospectsy, and the State of the Art。New York:Free Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Walton, R. E.(1975)。Criteria for quality of working life。The Quality of Working Life: Problems Prospects, and The State of The Art。New York:Free Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |