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題名：服務業員工職場友誼對組織公民行為之影響：組織認同的中介效果
書刊名：管理研究學報
作者：許逢修／吳淑鈴
作者(外文)：Hsu, Fong-siou／Wu, Shu-ling
出版日期：2015
卷期：15:2
頁次：頁85-119
主題關鍵詞：職場友誼；組織公民行為；組織認同；Workplace friendship；Organizational citizenship behavior；Organization identification
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:925
  • 點閱點閱:120
期刊論文
1.Morrison, R. L.(2004)。Informal relationships in the workplace: Associations with job satisfaction, organizational commitment and turnover intentions。New Zealand Journal of Psychology，33(3)，114-128。  new window
2.Larsen, Svein、Bastiansen, Trond(1991)。Service Attitudes in Hotel and Restaurant Staff and Nurses。International Journal of Contemporary Hospitality Management，4(2)，27-31。  new window
3.Sias, P. M.、Cahill, D. J.(1998)。From coworkers to friends: The development of peer friendships in the workplace。Western Journal of Communication，62(3)，273-299。  new window
4.Johnson, M. D.、Morgeson, F. P.、Hekman, D. R.(2012)。Cognitive and affective identification: Exploring the links between different forms of social identification and personality with work attitudes and behavior。Journal of Organizational Behavior，33，1142-1167。  new window
5.謝安田、楊新生(20110600)。職場友誼對組織認同之影響--以工作滿意與群體凝聚力為中介變數。人文暨社會科學期刊，7(1)，77-90。new window  延伸查詢new window
6.Van Dick, R.、Grojean, M. W.、Christ, O.、Wieseke, J.(2006)。Identity and the extra mile: Relationships between organizational identification and organizational citizenship behaviour。British Journal of Management，17(4)，283-301。  new window
7.黃曼琴、王怡惠(20130600)。角色壓力、工作倦怠對組織公民行為影響之研究--以員工犬儒主義為干擾變數。管理研究學報，13(1)，39-72。new window  延伸查詢new window
8.Demır, M.、Weitekamp, L. A.(2006)。I am so Happy ’Cause Today I Found My Friend: Friendship and Personality as Predictors of Happiness。Journal of Happiness Studies，8(2)，181-211。  new window
9.Masterson, Suzanne S.、Stamper, Christina L.(2003)。Perceived organizational membership: An aggregate framework representing the employee-organization relationship。Journal of Organizational Behavior，24(5)，473-490。  new window
10.Hui, C.、Lam, S. S. K.、Law, K. K. S.(2000)。Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment。Journal of Applied Psychology，85(5)，822-828。  new window
11.林英顏、江珮瑜、謝庭華(20141200)。服務業職場友誼與銷售績效關係之研究--以主管／非主管為干擾變數。人文暨社會科學期刊，10(2)，77-84。new window  延伸查詢new window
12.侯勝宗、樊學良(20130700)。服務業人員之組織歸屬感、心流經驗與正向行為之關係：瘦身美容業實證研究。管理評論，32(3)，49-71。new window  延伸查詢new window
13.陳建佑(20111200)。從關懷與交易觀點探討職場友誼與組織公民行為之關係。人文暨社會科學期刊，7(2)，17-24。new window  延伸查詢new window
14.Barker, J. R.、Tompkins, P. K.(1994)。Identification in the self-managing organization: Characteristics of target and tenure。Human Communication Research，21(2)，223-241。  new window
15.Berry, D. S.、Willingham, J. K.、Thayer, C. A.(2000)。Affect and personality as predictors of conflict and closeness in young adults friendships。Journal of Research in Personality，34，84-107。  new window
16.Christ, O.、Van Dick, R.、Wagner, U.、Stellmacher, J.(2003)。When teachers go the extra mile: Foci of organizational identification as determinants of different forms of organizational citizenship behaviour among school teachers。British Journal of Educational Psychology，73(3)，329-341。  new window
17.Kram, K. E.、Isabella, L. A.(1985)。Mentoring alternatives: The role of peer relationship in career development。Academy of Management Journal，28(1)，110-132。  new window
18.Kwak, W. J.、Kim, H.(2015)。Servant leadership and customer service quality at Korean hotels: Multilevel organizational citizenship behavior as a Mediator。Social Behavior and Personality: An International Journal，43(8)，1287-1298。  new window
19.Lee, E. S.、Park, T. Y.、Koo, B.(2015)。Identifying organizational identification as a basis for attitudes and behaviors: A meta-analytic review。Psychological Bulletin，141(5)，1049-1080。  new window
20.Nielsen, I. K.、Jex, S. M.、Adams, G. A.(2000)。Development and validation of scores on a two-dimensional workplace friendship scale。Educational and Psychological Measurement，60(4)，628-643。  new window
21.Podsakoff, P. M.、Mackenzie, S. B.、Moorman, R. H.、Fetter, R.(1990)。Transformational Leader Behaviors and Their Effects of Followers, Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors。Leadership Quarterly，1(2)，107-142。  new window
22.Sias, P. M.、Smith, G.、Avdeyeva, T.(2003)。Sex and sex-composition differences and similarities in peer workplace friendship development。Communication Studies，54(3)，322-340。  new window
23.Song, S. H.、Olshfski, D.(2008)。Friends at work A comparative study of work attitudes in Seoul city government and New Jersey State government。Administration and Society，40(2)，147-169。  new window
24.汪美伶(20090300)。組織支持與市場導向人力資源管理活動對服務導向組織公民行為的影響。東吳經濟商學學報，64，57-92。new window  延伸查詢new window
25.Allen, T. D.、Rush, M. C.(1998)。The Effects of Organizational Citizenship Behavior on Performance Judgments: A Field Study and a Laboratory Experiment。Journal of Applied Psychology，83(2)，247-260。  new window
26.Andrews, M. C.、Kacmar, K. M.、Blakely, G. L.、Bucklew, N. S.(2008)。Group cohesion as an enhancement to the justice-affective commitment relationship。Group & Organization Management，33(6)，736-755。  new window
27.Asendorpf, J. B.、Wilpers, S.(1998)。Personality effects on social relationships。Journal of Personality and Social Psychology，74(6)，1531-1544。  new window
28.Bar-Tal, D.、Bar-Zohar, Y.、Hermon, M.(1977)。Reciprocity Behavior in the Relationship between Donor and recipient and between Harm-doer and Victim。Sociometry，40(3)，293-298。  new window
29.Bell, Simon J.、Menguc, Bulent(2002)。The Employee-Organization Relationship, Organizational Citizenship Behaviors, and Superior Service Quality。Journal of Retailing，78(2)，131-146。  new window
30.Bolino, M. C.(1999)。Citizenship and Impression Management: Good Soldiers or Good Actors?。Academy of Management Review，24(1)，82-98。  new window
31.Brickson, S. L.(2000)。The impact of identity orientation on individual and organizational outcomes in demographically diverse settings。The Academy of Management Review，25(1)，82-101。  new window
32.Erdogan, Benin、Liden, R. C.、Kraimer, M. L.(2006)。Justice and Leader-Member Exchange: The Moderating Role of Organizational Culture。Academy of Management Journal，49(2)，395-406。  new window
33.Mael, Fred A.、Ashforth, Blake E.(1995)。Loyal from Day One: Biodata, Organizational Identification, and Turnover among Newcomers。Personnel Psychology，48(2)，309-333。  new window
34.Mao, H. Y.(2006)。The relationship between organizational level and workplace friendship。The International Journal of Human Resource Management，17(10)，1819-1833。  new window
35.Mao, H. Y.、Chen, C. Y.、Hsieh, T. H.(2009)。The relationship between bureaucracy and workplace friendship。Social Behavior and Personality: An International Journal，37(2)，255-266。  new window
36.Reade, C.(2001)。Dual identification in multinational corporations: Local managers and their psychological attachment to the subsidiary versus the global organization。International Journal of Human Resource Management，12(3)，405-424。  new window
37.Tse, Herman H. M.、Dasborough, Marie T.(2008)。A study of exchange and emotions in team member relationships。Group and Organization Management，33(2)，194-215。  new window
38.Wan-Huggins, Veronica N.、Riordan, Christine M.、Griffeth, Rodger W.(1998)。The development and longitudinal test of a model of organizational identification。Journal of Applied Social Psychology，28(8)，724-749。  new window
39.Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-repots in organizational research: Problems and prospects。Journal of Management，12(4)，531-544。  new window
40.林淑姬、樊景立、吳靜吉、司徒達賢(1994)。薪酬公平、程序公正與組織承諾、組織公民行為關係之研究。管理評論，13(2)，87-108。new window  延伸查詢new window
41.Chattopadhyay, Prithviraj(1999)。Beyond Direct and Symmetrical Effects: The Influence of Demographic Dissimilarity on Organizational Citizenship Behavior。Academy of Management Journal，42(3)，273-287。  new window
42.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
43.Ashforth, Blake E.、Mael, Fred A.(1989)。Social identity theory and the organization。Academy of Management Review，14(1)，20-39。  new window
44.Chatman, Jennifer A.(1991)。Matching people and organizations: Selection and socialization in public accounting firms。Administrative Science Quarterly，36(3)，459-484。  new window
45.Podsakoff, P. M.、Ahearne, M.、MacKenzie, S. B.(1997)。Organizational citizenship behavior and the quantity and quality of work group performance。Journal of Applied Psychology，82(2)，262-270。  new window
46.Miller, Vernon D.、Allen, Mike、Casey, Mary K.、Johnson, John R.(2000)。Reconsidering the organizational identification questionnaire。Management Communication Quarterly，13(4)，626-658。  new window
47.Farh, Jiing-Lih、Zhong, Chen-Bo、Organ, Dennis W.(2004)。Organizational Citizenship Behavior in The People's Republic of China。Organization Science，15(2)，241-253。  new window
48.林鉦棽、蕭淑月、何慧清(20050300)。社會交換理論觀點下組織支持、組織知識分享行為與組織公民行為相關因素之研究：以信任與關係為分析切入點。人力資源管理學報，5(1)，77-110。new window  延伸查詢new window
49.Berman, Evan M.、West, Jonathan P.、Richter, Maurice N. Jr.(2002)。Workplace relations: Friendship patterns and consequences (according to managers)。Public Administration Review，62(2)，217-230。  new window
50.林鉦棽(20070200)。跨層次觀點下印象管理動機與主管導向之組織公民行為的關係：社會互動與組織政治氣候的調節角色。管理學報，24(1)，93-111。new window  延伸查詢new window
51.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
52.Podsakoff, P. M.、MacKenzie, S. B.、Paine, J. B.、Bachrach, D. G.(2000)。Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research。Journal of Management，26(3)，513-563。  new window
53.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
54.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。  new window
55.Dutton, Jane E.、Dukerich, Janet M.、Harquail, Celia V.(1994)。Organizational Images and Member Identification。Administrative Science Quarterly，39(2)，239-263。  new window
56.Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。  new window
57.謝琇玲、林惠敏(20150600)。職場友誼促進組織公民行為？公平捷徑理論觀點。勞資關係論叢，17(1)，60-88。  延伸查詢new window
58.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
59.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
60.Maslow, Abraham H.(1943)。A Theory of Human Motivation。Psychological Review，50(4)，370-396。  new window
61.Verquer, Michelle L.、Beehr, Terry A.、Wagner, Stephen H.(2003)。A meta-analysis of relations between person-organization fit and work attitudes。Journal of Vocational Behavior，63(3)，473-489。  new window
62.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
63.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
64.Cheung, G. W.、Lau, R. S.(2008)。Testing mediation and suppression effects of latent variables: Bootstrapping with structural equation models。Organizational Research Methods，11(2)，296-325。  new window
65.Lee, Kibeom、Allen, Natalie J.(2002)。Organizational citizenship behavior and workplace deviance: The role of affect and cognitions。Journal of Applied Psychology，87(1)，131-142。  new window
66.Mael, Fred A.、Ashforth, Blake E.(1992)。Alumni and Their Alma Mater: A Partial Test of the Reformulated Model of Organizational Identification。Journal of Organizational Behavior，13(2)，103-123。  new window
67.Cable, Daniel M.、Judge, Timothy A.(1996)。Person-Organization Fit, Job Choice Decisions, and Organizational entry。Organizational Behavior and Human Decision Processes，67(3)，294-311。  new window
68.Farh, Jiing-Lih、Earley, P. Christopher、Lin, Shu-Chi(1997)。Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society。Administrative Science Quarterly，42(3)，421-444。  new window
69.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。  new window
學位論文
1.Cheney, G.(1982)。Organizational identification as a process and product: A field study(碩士論文)。Purdue University，West Lafayette, Indiana。  new window
2.林淑姬(1992)。薪酬公平、程序公正與組織承諾、組織公民行為關係之研究(博士論文)。國立政治大學。new window  延伸查詢new window
圖書
1.崔立新(2004)。服務業品質評量。臺北市：五南。  延伸查詢new window
2.Brymer, R. A.(1995)。Hospitality management: An introduction to the industry。Dubuque, IA：Kendal/Hall Publishing Co.。  new window
3.DeSimone, R. L.、Werner, J. M.(2012)。Human resource development。South Western Cengage Learning。  new window
4.Levinger, George Klaus、Snoek, J. Diedrick(1972)。Attraction in relationship: A new look at interpersonal attraction。General Learning Press。  new window
5.Shaw, Marvin E.(1981)。Group Dynamics: The Psychology of Small Group Behavior。New York, NY：McGraw-Hill：Harper & Row。  new window
6.Schumacker, R. E.、Lomax, R. G.(2004)。A Beginner's Guide to Structural Equation Modeling。Lawrence Erlbaum Associates, Inc.。  new window
7.Kline, Rex B.(2005)。Principles and practice of structural equation modeling。New York, NY：Guilford Press。  new window
8.Patchen, M.(1970)。Participation, Achievement, and Involvement on the Job。Prentice Hall。  new window
9.Blau, Peter Michael(1964)。Exchange and Power in Social Life。John Wiley & Sons, Inc.。  new window
10.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
圖書論文
1.Clark, M. S.、Mills, J.(2004)。Interpersonal attraction in exchange and communal relationships。Close relationships: Key readings。Philadelphia, PA：Taylor and Francis。  new window
2.Pratt, Michael G.(1998)。To be or not to be? Central questions in organizational identification。Identity in organizations: Building theory through conversations。Sage。  new window
3.黃光國(19880000)。中國人的權力遊戲。中國人的心理。臺北：桂冠。new window  延伸查詢new window
4.Brislin, R. W.(1980)。Translation and content analysis of oral and written materials。Handbook of cross-cultural psychology: Methodology。Allyn & Bacon。  new window
 
 
 
 
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