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題名：組織創新、員工心理安全與組織績效關係之研究--以商業銀行為例
書刊名：東吳經濟商學學報
作者：汪美伶 引用關係／李山田
作者(外文)：Wang, Mei-ling／Lee, Shan-tien
出版日期：2007
卷期：59
頁次：頁1-27
主題關鍵詞：組織創新；心理安全；組織績效；Organizational innovation；Psychological safety perception；Firm performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(7) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:128
  • 點閱點閱:254
為因應國內金融環境之變遷，金融機構紛紛投入大量資源進行一連串的創新改革措施，設計推出多元化的金融產品，提供顧客解決方案來提昇顧客價值。過往研究已驗證組織創新對組織績效之影響效果，但深入探討員工心理安全對於上述兩者關係之影響的研究並不多見。是故，本研究以國內22家商業銀行員工為研究對象，驗證組織創新、員工心理安全與組織績效三者之關係。本研究共蒐得556份有效問卷，以層級迴歸進行分析，研究結果發現，組織創新有助於改善組織市場績效；更重要的是，組織創新會因員工心理安全感的提昇，而增強組織績效的正面效益。故惟有鼓勵員工參與創新活動相關決策，營造安全的工作環境，並提昇員工的知能，方能達到組織創新之預期成效。
The banking industry in Taiwan has undergone dramatic changes for decades. Facing fierce competition, bankers are forced to provide new financial commodities and solutions to customers' problems so as to increase customers' value. Traditional innovation literature has proven the positive relationships between organizational innovation and firm performance; however, psychological safety perception has been, up to now, scarcely treated in studies on organizational innovation. Thus, this paper aims to clarify the critical role of psychological safety perception in promoting the effects of organizational innovation. This study of 556 employees in 22 commercial banks of Taiwan examines the relationships among organizational innovation, psychological safety perception, and firm performance. Results show that psychological safety perception was positively related to firm performance and moderated the relation between organizational innovation and firm performance. The findings point to the importance of employee participation, safe work environment, and investment in skill development during the process of organizational innovation.
期刊論文
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2.邱淑芬、張莉慧、陳雲龍(20031000)。組織文化、組織知識創造情境與組織創新之關連性研究--以臺灣資訊硬體產業為例。管理與系統，10(4)，389-409。new window  延伸查詢new window
3.Yamin, Shahid、Gunasekaran, A.、Mavondo, Felix T.(1999)。Innovation index and its implications on organizational performance: A study of Australian manufacturing companies。International Journal of Technology Management，17(5)，495-503。  new window
4.Baltes, B. B.、Bauer, C. C.、Bajdo, L. M.、Parker, C. P.(2002)。The Use of Multitrait-multimethod Data for Detecting Nonlinear Relationships: The Cause of Psychological Climate and Job Satisfaction。Journal of Business and Psychology，17(1)，3-17。  new window
5.Lyon, D. W.、Ferrier, W. J.(2002)。Enhancing performance with product-market innovation: A note on the influence of the top management team。Journal of Managerial Issues，14(4)，452-469。  new window
6.Homburg, C.、Pflesser, C.(2000)。A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes。Journal of Marketing Research，37(4)，449-462。  new window
7.James, L. A.、James, L. R.(1989)。Integrating work environment perceptions: Eexplorations into the measurement of meaning。Journal of Applied Psychology，74，739-751。  new window
8.Tushman, M. L.、Nadler, D.(1986)。Organizing for innovation。Califonia Management Review，28(3)，74-92。  new window
9.Baer, Markus、Frese, Michael(2003)。Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance。Journal of Organizational Behavior，24(1)，45-68。  new window
10.Subramanian, A.、Nilakanta, S.(1996)。Organizational Innovativeness: Exploring the Relationship between Organizational Determinants of Innovation, Types of Innovations, and Measures of Organizational Performance。Omega: The International Journal of Management Science，24(6)，631-647。  new window
11.Edmondson, A. C.(1999)。Psychological safety and learning behavior in work teams。Administrative Science Quarterly，44(2)，350-384。  new window
12.Clark, J.、Guy, K.(1998)。Innovation and Competitiveness: A Review。Technology Analysis & Strategic Management，10(3)，363-395。  new window
13.Han, Jin K.、Kim, Namwoon、Srivastava, Rajendra K.(1998)。Market Orientation and Organizational Performance: Is Innovation a Missing Link?。Journal of Marketing，62(4)，30-45。  new window
14.Ferris, G. R.、Fedor, D. B.、Chachere, J. G.、Pondy, L. R.(1989)。Myths and politics in organizational context。Group and Organization Studies，14(2)，88-103。  new window
15.Daft, R. L.(1978)。A dual-core model of organizational innovation。Academy of Management Journal，21(2)，193-210。  new window
16.Damanpour, Fariborz、Evan, William M.(1984)。Organizational Innovation and Performance: The Problem of "Organizational Lag"。Administrative Science Quarterly，29(3)，392-409。  new window
17.Dean, J. W.、Snell, S. A. Jr.(1991)。Integrated manufacturing and job design: Moderating effects of organizational inertia。Academy of Management Journal，34(4)，776-804。  new window
18.Hurley, R. F.、Hult, G. T. M.(1998)。Innovation, market orientation, and organizational learning: an integration and empirical examination。Journal of Marketing，62(3)，42-54。  new window
19.Kahn, William A.(1990)。Psychological conditions of personal engagement and disengagement at work。Academy of Management Journal，33(4)，692-724。  new window
20.Chandy, Rajesh K.、Tellis, Gerard J.(1998)。Organizing for Radical Product Innovation: The Overlooked Role of Willingness to Cannibalize。Journal of Marketing Research，35(4)，474-487。  new window
21.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review，11(4)，801-814。  new window
22.Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management，17(1)，99-120。  new window
23.古永嘉及方靜月(2003)。「市場導向、銀行創新與經營績效關係之研究」。亞太社會科技學報，第二卷第二期，頁l-28。  延伸查詢new window
24.陳勇徵(1999)。「新銀及民營銀行績效逐年提升，企銀及公營行庫面臨強大挑戰─本國銀行績效及競爭力評等」。貨幣觀測與信用評等，第十九期，頁20-29。  延伸查詢new window
25.蔡信夫及黃小玉(2003)。「台灣區銀行經營績效之研究─以上市上櫃為例」。亞太科學會報，第三卷第一期，頁77-96。  延伸查詢new window
26.Alan, L. F.(1978)。“The Performance of Innovation: Managerial Roles.”。Calfornia Management Review，3，pp.5-12。  new window
27.Bennett, H. and M. Durkin(2000)。“The Effects of Organizational Change on Employee Psychological Attachment: An Exploratory Study.”。Journal of Managerial Psychology，15,no.2，pp.126-46。  new window
28.Brown, M. J. and T. W. Leigh(1996)。“A New Look at Psychological Climate and Its Relationships to Job Involvement, Effect, and Performance.”。Journal of Applied Psychology，81，pp.358-68。  new window
29.Didier, V. B. and S. Guerreror(2002)。“Impact of Social Innovations on French Companies’ Performance.”。Measuring Business Excellence，6，pp.42-48。  new window
30.Dunk, A. S.(1995)。“The Joint Effect of Participative Budgeting and Managerial Interest in Innovation on Departmental Performance.”。Scandinavian Journal of Management，11,no.1，pp.75-85。  new window
31.Focarelli, D., F. Panetta, and C. Salleo(2002)。“Why Do Banks Merger?”。Journal of Money, Credit, and Banking，34，pp.1047-63。  new window
32.Gavin, T. A., J. G. Fulmer, and T. H. Payne(2002)。“Job Satisfaction of Bankers in Commercial Lending.”。Commercial Lending Review，17，pp.48-52。  new window
33.Geroski, P., S. Machin, and J. Van Reenen(1993)。“The Profitability of Innovating Firms.”。Rand Journal of Economics，24，pp.198-211。  new window
34.Hendricks, D.(1989)。“The Elements of Successful Organizational Change.”。Industrial Management，3, no.2，pp.4-5。  new window
35.Jones, A. P. and L. R. James(1979)。“Psychological Climate: Dimensions and Relationships of Individual and Aggregated Work Environment Perceptions.”。Organizational Behavior and Human Performance，23，pp.201-50。  new window
36.Manu, F. A. and M. S. Sriram(1996)。“Innovation, Marketing Strategy, Environment, and Performance.”。Journal of Business Research，35，pp.79-9 1。  new window
37.Mitki, Y., A. B. Shani, and Z. Meiri(1997)。“Organizational Learning Mechanisms and Continuous Improvement.”。Journal of Organizational Change Management，10,no.5，pp.426-43。  new window
38.Parker, C. P., B. B. Baltes, S. T. Young, J. W. Huff, R. A. Altmann, H. A. Lacost, and J. E. Roberts(2003)。“Relationships between Psychological Climate Perceptions and Work Outcomes: A Meta-analytic Review.”。Journal of Organizational Behavior，24,no.4，pp.389-416。  new window
39.Schein, E. H.(1996)。“Kurt Lewin’s Change Theory in the Field and in the Classroom: Notes toward A Model of Managed Learning.”。Systems Practice，8，pp.27-47。  new window
40.Souder, W. E. and S. A. Jenssen(1999)。“Management Practices Influencing New Product Success and Failure in the United States and Scandinavia: A Cross-cultural Comparative Study.”。The Journal of Product Innovation Management，16,no.2，pp.183-203。  new window
41.Vigoda, E. and A. Cohen(2002)。“Influence Tactics and Perceptions of Organizational Politics: A Longitudinal Study.”。Journal of Business Research，55，pp.311-24。  new window
研究報告
1.Frei, F. X., P. T. Harker, and L.W. Hunter(1998)。“Innovation in Retail Banking.”。  new window
2.Vincent, L. H., S. G. Bharadwaj, and G. N. Challagalla(2004)。“Does Innovation Mediate Firm Performance? A Meta-analysis of Determinants and Consequences of Organizational Innovation.”。Atlanta, Ga。  new window
學位論文
1.余慶華(2001)。消費金融從業人員之工作投入、工作滿足、薪酬福利與工作績效之相關研究--以高雄地區銀行為例(碩士論文)。國立中山大學。  延伸查詢new window
2.蔡啟通(1997)。組織因素、組織成員整體創造性與組織創新之關係(博士論文)。國立臺灣大學。new window  延伸查詢new window
圖書
1.邱皓政(2000)。社會與行為科學的量化研究與統計分析：SPSS中文視窗版資料分析範例解析。臺北市：五南圖書出版股份有限公司。  延伸查詢new window
2.Robbins, Stephen P.(2001)。Organizational behavior。Prentice-Hall, Inc.。  new window
3.林建煌(2001)。策略管理。台北。  延伸查詢new window
4.周文賢(2003)。服務業營理。台北。  延伸查詢new window
5.Beitler, M. A.(2003)。Strategic Organizational Change。Greensboro, NC。  new window
6.Parker, C. P. and T. D. Wall(1996)。“Job Design and Modem Manufacturing.”。Psychology at work。London。  new window
圖書論文
1.Kopelman, R. E.、Brief, A. P.、Guzzo, R. A.(1990)。The role of climate and culture in productivity。Organizational climate and culture。San Francisco：Jossey-Bass。  new window
 
 
 
 
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