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題名：推動知識管理朝向學習型組織--以服務業個案為例
書刊名：中小企業發展季刊
作者：李瑞敏／楊仁壽 引用關係
作者(外文)：Li, Jui-min／Yang, Jen-shou
出版日期：2009
卷期：12
頁次：頁95-118
主題關鍵詞：知識管理；組織學習；學習型組織；Knowledge management；Organizational learning；Learning organization
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:121
  • 點閱點閱:59
當代管理大師Drucker 主張知識對目前的管理革命時期是很重要的，因此知識管 理議題受到許多學者與實務者的重視。知識可分隱性知識（tacit knowledge）與顯性 知識（explicit knowledge）兩大類，其中隱性知識的移轉並不容易，過去學者與實務 者多半著重在顯性知識的研究，缺乏對於如何移轉隱性知識的探討。 據此，本研究以個案方式說明，台灣的某服務業企業如何移轉隱性知識的過程， 也讓該企業朝向學習型組織。 本文以縱貫法進行質性研究，資料蒐集取得57 人的訪談、226 份觀察紀錄與內外 部等文件；資料分析遵從紮根理論的概念，採NVivo 7.0 軟體分析349 個電子檔案， 共計1456 頁的文件內容，譯碼時交互採用開放性譯碼與主軸性譯碼，以歸納出結論 與實務意涵。
The contemporary management guru, Drucker believes that knowledge is essential for the current management revolution. In addition, many scholars and business practitioners have greatly emphasized on the topics of knowledge management. Knowledge is mainly divided into two main categories including the tacit knowledge and explicit knowledge, in which the transfer of tacit knowledge is considerably difficult and intricate. Previously, most scholars and business practitioners focused on the research of explicit knowledge but there were very few investigations on methods to transfer tacit knowledge. Therefore, this study adopts a case study design to illustrate the process of transferring tacit knowledge within a service enterprise of Taiwan and promotion of the enterprise in becoming a learning organization. This study adopts a longitudinal qualitative approach to analyze the data in compliance with the grounded theory. In addition, 349 digital files which have a total of file content with 1456 pages are analyzed by the software--NVivo 7.0. During the process of decoding, open coding and axial coding are interchangeably used. Subsequently, the results are summarized into conclusion and practical implication.
期刊論文
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19.Garvin, David A.(1993)。Building a learning organization。Harvard Business Review，71(4)，78-91。  new window
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29.Crossan, M. M.、Lane, H.、W.、White, R. F.、Klus, L.(1996)。The Improvising Organization: Where Planning Meets Opportunity。Organizational Dynamics，20，20-35。  new window
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學位論文
1.尤曉鈺(2001)。國民小學知識管理現況之調查研究：以台北市和嘉義縣市為例(碩士論文)。國立中正大學。  延伸查詢new window
2.楊仁壽、洪雅雯、陳瓊羿、蘇哲緯(2005)。企業推動學習型組織之個案研究。國立雲林科技大學。  延伸查詢new window
圖書
1.Drucker, P. E.(1993)。Post-Capital Society。Post-Capital Society。New York。  new window
2.Argyris, C.、Schön, D.(1978)。Organisational Learning: A Theory of Action Perspective。Reading, Mass：Addison-Wesley。  new window
3.Nadler, D. A.、Gerstein, M. S.、Shaw, R. B.(1992)。Organizational Architecture: Designs for Changing Organizations。San Francisco, CA：Jossey-Bass。  new window
4.Liebowitz, Jay(2000)。Building organizational intelligence: A knowledge management primer。CRC Press。  new window
5.O'Dell, Carla S.、Grayson, C. J., Jr.(1998)。If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice。New York：Simon and Schuster。  new window
6.Duffy, J.(1999)。Harvesting Experience: Reaping the benefits of knowledge。Prairie Village, Kansas：ARMA International。  new window
7.Davenport, Thomas H.、Prusak, Laurence、胡瑋珊(1999)。知識管理--有效運用知識，創造競爭優勢。臺北：中國生產力中心。  延伸查詢new window
8.Weick, Karl E.(1995)。Sensemaking in Organizations。Sage。  new window
9.Organization for Economic Cooperation and Development(1996)。The Knowledge-based Economy。Paris：Organization for Economic Cooperation and Development。  new window
10.March, James G.、Simon, Herbert A.(1958)。Organizations。John Wiley & Sons, Inc.。  new window
11.Jarvis, P.(2001)。Learning in Later Life: An Introduction for Educators and Careers。London：Kogan Page。  new window
12.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
13.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
14.Jastrow, J.(1931)。Managing Your Mind。New York。  new window
15.McMaster, M. D.(1996)。The Intelligence Advantage: Organizing for Complexity。Newton, MA。  new window
16.Weick, K. F.(1993)。Organizational Redesign as Improvisation。Organizational Change and Re-design。New York。  new window
圖書論文
1.Watson, J.(1989)。Watso's Philosophy and Theory of Human Caring in Nursing。Conceptual Models for Nursing Practice。New York：Jones and Bartlett。  new window
 
 
 
 
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