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題名：觀光飯店餐飲從業人員知識管理
書刊名：輔仁民生學誌
作者：倪維亞 引用關係
作者(外文)：Ni, Wei-ya
出版日期：2013
卷期：19:1
頁次：頁47-61
主題關鍵詞：餐飲從業人員；知識管理；Knowledge management；Restaurant workers
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:207
  • 點閱點閱:104
二十一世紀台灣以發展服務業為主軸，餐飲就業人口眾多，為求得企業永續經營，餐飲業員工知識管理為重要一環。本研究以問卷調查法，目的在了解觀光飯店餐飲從業人員知識管理及不同背景觀光飯店餐飲從業人員知識管理之差異。以自編問卷調查715位新北市餐飲從業人員，結果顯示餐飲從業人員知識分享得分最高，其次依序為知識吸收，知識轉移，知識儲存最低。本研究結果不同性別觀光飯店餐飲從業人員在知識管理無顯著差異；41－60歲之知識管理優於21－40歲；高中職、大學、研究所、知識管理優於國中以下；滿3年以上工作員工知識管理優於不滿3年之員工；所得大於8萬者知識管理優於2萬以下；財務部、人資部、餐飲外場知識管理優於內場；協理、經／協理、領班／組長知識管理優於基層員工。餐飲從業人員對於知識分享十分積極，但仍需過21－40歲，國中畢業者，工作不滿3年，月新2萬元以下，內場基層員工加強知識管理，餐飲從業人員應參與進修提高知識品質。
The main goal of this research was to deepen our understanding of the diversities of working knowledge management of restaurant workers with different backgrounds by questionnaire designation in tourist hotel. The results obtained from 715 structure questionnaires showed the high correct answer score about the issue of knowledge sharing, followed by absorption of knowledge, knowledge transfer. The lowest score was about the issue of knowledge storage. There were no significant differences on the issue of working knowledge management for restaurant workers to compare different gender of restaurant workers in tourist hotel. Participants with 41-60 age groups will be with great knowledge management than 21-40 groups of age. Attendants with vocational high school degree levels or university, or above degree levels will be with more extensive working knowledge management than only graduated from high or junior school did. Restaurant workers with more 3-year experiences have great knowledge management than less 3-year experienced workers. Participants having an income over 80,000 per month will be with great knowledge management than attendants with an income fewer 20,000. Restaurant workers in the ministry of finance department, human resources department or outfield were familiar with knowledge management than infield did. Assistant manager, manager and foreman have great knowledge management than level employees.
期刊論文
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3.Albino, V.、Carbonara, N.、Schiuma, G.(2000)。Knowledge in inter-firm relationships in an industrial district。Industry and Higher Education，14(6)，404-412。  new window
4.Becker, G. S.(1996)。The economic approach to human behavior。Journal of Retailing，73(1)，39-61。  new window
5.Billinfer, A. S.、Smith, R. D.(2001)。Management organizational knowledge as a strategic asset。Journal of Knowledge Management，5(1)，8-18。  new window
6.Clegg, B.、Gray, S.(2002)。Australian expatriates in Thailand: Some insights of expatriate Management policies。The International Journal of Human Resource Management，13(4)，598-623。  new window
7.Jantunen, A. L.(2005)。Knowledge processing capability and innovative performance: An empirical study。European Journal of Innovation Management，8(3)，336-349。  new window
8.Lee, M. Y.、Knigt, D.、Kim, Y. K.(2008)。Brand analysis of a U.S. global brand in comparison with domestic brands in Mexico, Korea, and Japan。Journal of Product and brand management，17，163-174。  new window
9.Liebowitz, J.、Chen, Y.(2001)。Developing knowledge Ssharing proficiencies。Knowledge Management Review，3(6)，12-15。  new window
10.Stein, E. W.、Zwass, V.(1995)。Actualizing organizational memory with information system。Information System Research，6(2)，85-117。  new window
11.Bowman, Brent J.(2002)。Building Knowledge Management Systems。Information Systems Management，19(3)，32-40。  new window
12.Lin, H.、Lee, G.(2004)。Perceptions of senior managers toward knowledge-sharing behavior。Management Decision，42(1)，108-125。  new window
13.Zarraga, G.、Bonache, J.(2003)。Assessing the Team Environment for Knowledge Sharing: An Empirical Analysis。International Journal of Human Resource Management，14(7)，1227-1245。  new window
14.Kim, L.(1998)。Crisis Construction and Organizational Learning: Capability Building in Catching-up at Hyundai Motor。Organization Science，9(4)，506-521。  new window
15.Gartner, G.(2002)。Management update: The 2002 knowledge management hype cycle。Inside Gartner This Week，58(4)，23-31。  new window
16.Ryu, Seewon、Ho, Seung Hee、Han, Ingoo(2003)。Knowledge Sharing Behavior of Physicians in Hospitals。Expert Systems with Applications，25(1)，113-122。  new window
17.Tsai, W.、Ghoshal, S.(1998)。Social capital and value creation: The role of intrafirm network。Academy of Management Journal，41(4)，464-476。  new window
18.Song, Seokwoo(2002)。An Internet Knowledge Sharing System。Journal of Computer Information Systems，42(3)，25-30。  new window
19.Hidding, Gezinus J.、Catterall, Shireen M.(1998)。Anatomy of a learning organization: turning knowledge into capital at Andersen Consulting。Knowledge and Process Management，5(1)，3-13。  new window
20.McDermott, R.、O'Dell, C.(2001)。Overcoming Cultural Barriers to Sharing Knowledge。Journal of Knowledge Management，5(1)，76-85。  new window
21.O'Dell, Carla、Grayson, C. Jackson(1998)。If Only We Knew What We Know: Identification and Transfer of Internal Best Practices。California Management Review，40(3)，154-174。  new window
22.Mowery, D. C.、Oxley, J. E.(1995)。Inward technology transfer and competitiveness: The role of national innovation systems。Cambridge Journal of Economics，19(1)，67-93。  new window
23.Bock, G. W.、Kim, Y. G.(2002)。Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing。Information Resources Management Journal，15(2)，14-21。  new window
24.Wijnhoven, Fons(1998)。Knowledge Logistics in Business Contexts: Analyzing and Diagnosing Knowledge Sharing by Logistics Concepts。Knowledge and Process Management，5(3)，143-157。  new window
25.Bartol, K. M.、Srivastava, A.(2002)。Encouraging knowledge sharing: The role of organizational reward systems。Journal of Leadership & Organizational Studies，9(1)，64-76。  new window
26.Hendriks, P.(1999)。Why share knowledge? The influence of ICT on the motivation for knowledge sharing。Knowledge and process management，6(2)，91-100。  new window
27.Davenport, Thomas H.、De long, David W.、Beers, Michael C.(1998)。Successful Knowledge Management Projects。Sloan Management Review，39(2)，43-57。  new window
28.鄭仁偉、黎士群(20010900)。組織公平、信任與知識分享行為之關係性研究。人力資源管理學報，1(2)，69-93。new window  延伸查詢new window
29.Alavi, Maryam、Leidner, Dorothy E.(2001)。Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues。Management Information Systems Quarterly，25(1)，107-136。  new window
30.Cohen, Wesley M.、Levinthal, Daniel A.(1990)。Absorptive Capacity: A New Perspective on Learning an Innovation。Administrative Science Quarterly，35(1)，128-152。  new window
31.Cooper, C.(2006)。Knowledge Management and Tourism。Annals of Tourism Research，33(1)，47-64。  new window
會議論文
1.陳文蓉、張宏生(2009)。旅館業服務人員知識分享態度影響因素之分析1-11。  延伸查詢new window
2.蔡長涓、張志騰、曾鈞麟(2009)。中餐廚師工作價值與知識分享意願之研究。2009第十屆管理學域國際學術研討會，165-180。  延伸查詢new window
學位論文
1.施維明(2006)。公務機構知識管理與組織效能關係之研究-以高雄市政府建設局為例(碩士論文)。國立高雄師範大學，高雄。  延伸查詢new window
2.曾鈞麟(2010)。知識管理、服務提供屬性、顧客導向、顧客關係品質與品牌績效關聯性研究--以國際觀光旅館為例(碩士論文)。國立高雄應用科技大學，高雄市。  延伸查詢new window
3.魏士淳(2011)。知識管理與品牌權益對行銷績效之影響─以台灣日系汽車品牌為例(碩士論文)。德明財經科技大學，臺北。  延伸查詢new window
4.葉倩亨(2004)。國民中學教師人情特質、人際情感、組織文化與知識分享關係之研究(博士論文)。國立政治大學。new window  延伸查詢new window
圖書
1.Kotnour T.、Orr, C.、Spaulding, J.、Guidi, J.(1997)。Determining the benefit of knowledge management activities。Computational Cybernetics and Simulation。Florida。  new window
2.楊政學(2004)。知識管理--理論、實務與個案。台北：新文京開發出版公司。  延伸查詢new window
3.王如哲(2000)。知識管理的理論與應用--以教育領域及其革新為例。臺北市：五南。new window  延伸查詢new window
4.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
5.Dixon, Nancy M.(2000)。Common Knowledge: How Companies Thrive by Sharing What They Know。Boston, MA：Harvard Business School Press。  new window
其他
1.劉常勇(2009)。知識的基本知識，www.cme.org.tw/know。  延伸查詢new window
圖書論文
1.van der Spek, Rob、Spijkervet, André(1997)。Knowledge Management: Dealing Intelligently with Knowledge。Knowledge Management and Its Integrative Elements。New York：CRC Press。  new window
 
 
 
 
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