| 期刊論文1. | Selmer, J.、Fenner, C. R. Jr.(2009)。Spillover effects between work and non-work adjustment among public sector expatriates。Personnel Review,38(4),366-379。 | 2. | Mesmer-Magnus, J.、Glew, D. J.、Viswesvaran, C.(2012)。A meta-analysis of positive humor in the workplace。Journal of Managerial Psychology,27(2),155-190。 | 3. | Du, J. G.、Fan, X. C.、Feng, T. J.(2011)。Multiple Emotional Contagions in Service Encounters。Journal of the Academy of Marketimg Science,39,449-466。 | 4. | García-Izquierdo, M.、Ríos-Rísquez, M. I.(2012)。The Relationship between Psychosocial Job Stress and Burnout in Emergency Departments: An Exploratory Study。Nursing Outlook,60(5),322-329。 | 5. | Karatepe, O. M.(2011)。Job Resources Moderate the Effect of Emotional Dissonance on Burnout? A Study in the City of Ankara, Turkey。International Journal of Contemporary Hospitality Management,23(1),44-65。 | 6. | Kim, T.、Yoo, J. J. E.、Lee, G.、Kim, J.(2012)。Emotional Intelligence and Emotional Labor Acting Strategies among Frontline Hotel Employees。International Journal of Contemporary Hospitality Management,24(7),1029-1046。 | 7. | Leung, M. Y.、Chan, Y. S. I.、Chen, D.(2011)。Structural Linear Relationships between Job Stress, Burnout, Physiological Stress, and Performance of Construction Project Managers。Engineering, Construction and Architectural Management,18(3),312-328。 | 8. | Liang, Y. W.(2012)。The Relationships among Work Values, Burnout and Organizational Citizenship Behaviors: A Study from Hotel Frontline Service Employees in Taiwan。International Journal of Contemporary Hospitality Management,24(2),251-268。 | 9. | Mackenzie, S. H.、Kerr, J. H.(2013)。Stress and Emotions at Work: An Adventure Tourism Guide’s Experiences。Tourism Management,36,3-14。 | 10. | McCreaddie, M.、Wiggins, S.(2008)。The Purpose and Function of Humor in Health Care and Nursing: A Narrative Review。Journal of Advanced Nursing,61(6),584-595。 | 11. | Moreno-Jiménez, B.、Herrer, M. G.、Rodríguez-Carvajal, R.、Hernández, E. G.(2010)。Emotions and Health in Work Settings: Analyses of the Emotional Labour Construct and Development of a Questionnaire。Revista Latinoamericana de Psicología,42(1),63-73。 | 12. | Moreno-Jiménez, M. P.、Villodres, M. C. H.(2010)。Prediction of Burnout in Volunteers。Journal of Applied Social Psychology,40(7),1798-1818。 | 13. | Robert, C.、Yan, W.(2007)。The Case for Developing New Research on Humor and Culture in Organizations: Toward a Higher Grade of Mature。Research in Personnel and HumanResources Management,26,205-267。 | 14. | Ruch, W.(1996)。Measurement Approaches to Sense of Humor Introdution and Overview。International Journal of Humor Research,8(3),239-250。 | 15. | Vakola, M.、Nikolaou, I.(2005)。Attitudes toward Organizational Change: What Is the Role of Employees’ Stress and Commitment?。Employee Relations,27,160-174。 | 16. | Webb, S.(2012)。Online Tutoring and Emotional Labour in the Private Sector。Journal of Workplace Learning,24(5),365-388。 | 17. | Thorson, James A.、Powell, Falvey C.(1993)。Development and validation of a multidimensional sense of humor scale。Journal of Clinical Psychology,49(1),13-23。 | 18. | Neelamegam, R.、Asrafi, S.(2010)。Work stress among employees of Dindigul district central cooperative bank, Tamil Nadu: A study。The IUP Journal of Management Research,9(5),57-69。 | 19. | Martin, Rod A.(2001)。Humor, Laughter, and Physical Health: Methodological Issues and Research Findings。Psychological Bulletin,127(4),504-519。 | 20. | Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review,18(1),88-115。 | 21. | Dollard, M. F.、Winefield, H. R.、Winefield, A. H.、De Jonge, J.(2000)。Psychosocial Job Strain and Productivity in Human Service Workers: A Test of the Demand-control-support Model。Journal of Occupational and Organizational Psychology,73(4),501-510。 | 22. | Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。 | 23. | 李新民、陳密桃(20060600)。幼兒教師的情緒勞務因素結構及其對工作倦怠之影響。高雄師大學報. 教育與社會科學類,20,67-90。 延伸查詢 | 24. | Pugh, S. D.(2001)。Service with a smile: Emotional contagion in the service encounter。Academy of Management Journal,44(5),1018-1027。 | 25. | Wharton, A. S.(1993)。The Affective Consequences of Services Work。Work and Occupations,20(2),205-232。 | 26. | Cordes, C. L.、Dougherty, T. W.(1993)。A Review and Integration of Resource on Job Burnout。Academy of Management Review,18(4),621-656。 | 27. | Brotheridge, Celeste M.、Lee, Raymond T.(2002)。Testing a conservation of resources model of the dynamics of emotional labor。Journal of Occupational Health Psychology,7(1),57-67。 | 28. | Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology,5(1),95-110。 | 29. | Wong, Chi-Sum、Law, Kenneth S.(2002)。The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study。The Leadership Quarterly,13(3),243-274。 | 30. | Pearson, L. Carolyn、Moomaw, William(2005)。The Relationship between Teacher Autonomy and Stress, Work Satisfaction, Empowerment, and Professionalism。Educational Research Quarterly,29(1),37-54。 | 31. | Pugliesi, K.(1999)。The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being。Motivation and Emotion,23(2),125-154。 | 32. | Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。 | 33. | 吳宗祐、鄭伯壎(20060300)。工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果。中華心理學刊,48(1),69-87。 延伸查詢 | 34. | 陳淑蓉、陳學志(20050600)。幽默感的定義與測量:多向度幽默感量表之編製。應用心理研究,26,167-187。 延伸查詢 | 35. | Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist,44(3),513-524。 | 36. | Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology,52(1),397-422。 | 圖書1. | Caplan, R. D.、Cobb, S.、Frensh, J. R.、Van Harrison, R.、Pinnean, S. R.(1975)。Job Demands and Work Health。Washington, DC:Department of Health, Education and Welfare:NIOSH。 | 2. | Robbins, S. P.、Judge, T. A.(2007)。Organizational behavior。Englewood Cliffs, NJ:Prentice- Hall。 | 3. | Jöreskog, Karl G.、Sörbom, Dag(1996)。LISREL 8: User's Reference Guide。Scientific Software International, Inc.。 | 4. | 陳順宇(2005)。多變量分析。華泰文化事業股份有限公司。 延伸查詢 | 5. | Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。 | |
| |