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題名：從意義建構理論探討新進者組織社會化之個案研究
書刊名：商管科技季刊
作者：林尚平 引用關係／張玲娥 引用關係
作者(外文)：Lin, Shang-ping／Chang, Ling-e
出版日期：2017
卷期：18:1
頁次：頁1-50
主題關鍵詞：組織社會化；企業內部網路；資訊使用；新進者；意義建構理論；Organizational socialization；Intranet；Information use；Newcomer；Sense-making theory
原始連結：連回原系統網址new window
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新進者可獲得成功的組織社會化一直是組織的重要議題，之前有諸多的研究在探討新進者的資訊尋求行為對於組織社會化的影響，而此些研究的焦點放在新進者的資訊尋求行為和社會化程度之關聯，將這些資訊視為是物件，強調資料的重要性和傳遞的觀點，但這樣的個人取向缺乏組織情境的了解，也產生研究結果不一致的情形。另外組織資訊環境的改變，企業建構了完善的企業內部網路，整合了組織所有的資訊資源，現在新進者可輕易的在企業內部網路上尋求相關的資訊內容和進行學習，對於新進者的影響值得進一步探討。本研究採用圖書資訊領域裡的意義建構理論，來探究新進者組織社會化過程中的資訊使用行為。研究對象是以臺灣一家大型軟體公司進行個案研究，收集有關於個案的組織資訊系統、新人教育訓練制度等內容，根據研究目的對新進人員進行深度訪談和錄音，整理成逐字稿後匯入Nvivo 10質性軟體進行資料分析。研究結果包含了新進者的缺口、填補缺口、幫助為架構的資訊使用模型，並提出有關企業內部網路、組織制度活動和人員三類資訊環境，對於新進者組織社會化的影響之命題。最後研究結果提出建議以提供實務界未來在新進人員訓練時參考。
Successful organizational socialization of newcomers is always an important issue for organizations. Organizational socialization has an effect on one's job behavior, attitude, and performance, which in turn affects his/her organizational commitment, job satisfaction, and turnover intention. Although a large number of studies have explored the effect of newcomers' information seeking behavior on their organizational socialization, most of them focus primarily on the relation between information seeking behavior and degree of socialization. These studies viewed information as an object and stress the importance of data and diffusion. However, they did not offer an insight into how newcomers use information provided by the organization and how they can benefit from the information. Besides, the organizational information environment has changed. Many businesses have constructed an internal network to integrate all information resources, enabling newcomers to seek and learn needed information from the internal network at ease. The effect of such internal network on newcomers should be further investigated. This study adopted Sense-Making Theory in library information research area to explore the information use behavior of newcomers during organizational socialization. A large software company in Taiwan was selected for case study. Data pertaining to the information system environment and training for newcomers were collected through in-depth interviews with newcomers in this company. The interviews were recorded and transcribed verbatim for a grounded theory analysis on Nvivo 10. Results of this study included an information use model of newcomers consisting of gaps, how to fill the gaps, and assistance as well as some propositions as to the effects of internal network, organizational activities, and personnel on organizational socialization of newcomers. Results of this paper could be a reference for both practitioners and future researchers.
期刊論文
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2.Bauer, T. N.、Bodner, T.、Erdogan, B.、Truxillo, D. M.、Tucker, J. S.(2007)。Newcomer Adjustment during Organizational Socialization: A Meta-Analytic Review of Antecedents Outcomes and Methods。Journal of Applied Psychology，92(3)，707-721。  new window
3.Saks, A. M.、Uggerslev, K. L.、Fassina, N. E.(2007)。Socialization Tactics and Newcomer Adjustment: A Meta-Analytic Review and Test of a Model。Journal of Vocational Behavior，70(3)，413-446。  new window
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5.Cooper-Thomas, H. D.、Anderson, N.(2006)。Organizational Socialization: A New Theoretical Model and Recommendations for Future Research and HRM Practices in Organizations。Journal of Managerial Psychology，21(5)，492-516。  new window
6.Ashford, S. J.、Black, J. S.(1996)。Proactivity During Organizational Entry: The Role of Desire for Control。Journal of Applied Psychology，81(2)，199-214。  new window
7.Morrison, E. W.(1993)。Newcomer Information Seeking: Exploring Types, Modes, Sources and Outcomes。Academy of Management Journal，36(3)，557-589。  new window
8.林奇秀(20100200)。中立式提問法：以意義建構理論為基礎的參考晤談技巧。圖書與資訊學刊，2(1)=72，1-15。new window  延伸查詢new window
9.Leidner, D. E.、Kayworth, T.(2006)。A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict。MIS Quarterly，30(2)，357-400。  new window
10.Savolainen, R.(2006)。Information use as gap-bridging: the viewpoint of sense-making methodology。Journal of the American Society for Information Science and Technology，57(8)，1116-1125。  new window
11.Ellison, N.、Heino, R.、Gibbs, J.(2006)。Managing Impressions Online: Self-Presentation Processes in the Online Dating Environment。Journal of Computer-Mediated Communication，11(2)，415-441。  new window
12.Bauer, T. N.、Morrison, E. W.、Callister, R. R.(1998)。Organizational socialization: A review and directions for future research。Research in personnel and human resource management，16，149-214。  new window
13.Ostroff, C.、Kozlowski, S. W. J.(1992)。Organizational socialization as a learning process: The role of information acquisition。Personnel Psychology，45(4)，849-874。  new window
14.Chao, G. T.、O'Leary-Kelly, A. M.、Wolf, S.、Klein, H. J.、Gardner, P. D.(1994)。Organizational socialization: Its content and consequences。Journal of Applied Psychology，79(5)，730-743。  new window
15.Byron, K.(2008)。Carrying Too Heavy A Load? The Communication and Miscommunication of Emotion by Email。Academy of Management Review，33(2)，309-327。  new window
16.Miller, V. D.、Jablin, F. M.(1991)。Information seeking during organizational entry: Influences, tactics, and a model of the process。Academy of Management Review，16(1)，92-120。  new window
17.林尚平、郭美凰(19980900)。以認知學習觀點探討新進人員之組織社會化歷程及相關結果。輔仁管理評論，5(2)，21-46。new window  延伸查詢new window
18.Jokisaari, M.、Nurmi, J.-E.(2009)。Change in newcomers' supervisor support and socialization outcomes after organizational entry。Academy of Management Journal，52(3)，527-544。  new window
19.Wilson, T. D.(1997)。Information behaviour: an interdisciplinary perspective。Information Processing and Management，33(4)，551-572。  new window
20.Case, Donald Owen(2006)。Information behavior。Annual Review of Information Science and Technology，40(1)，293-327。  new window
21.Allen, D. G.、Shanock, L. R.(2013)。Perceived organizational support and embeddedness as key mechanisms connecting socialization tactics to commitment and turnover among new employees。Journal of Organizational Behavior，34(3)，350-369。  new window
22.Baptista, J.(2009)。Institutionalization as a process of interplay between technology and its organizational context of use。Journal of Information Technology，24(4)，305-319。  new window
23.Chu, A. Z. C.、Chu, R. J. C.(2011)。The intranet's role in newcomer socialization in the hotel industry in Taiwan-techno logy acceptance model analysis。The International Journal of Human Resource Management，22(5)，1163-1179。  new window
24.De Vos, A.、Freese, C.(2011)。Sensemaking during organizational entry: Changes in newcomer information seeking and the relationship with psychological contract fulfilment。Journal of Occupational and Organizational Psychology，84(2)，288-314。  new window
25.Doherty, N. F.、Doig, G.(2003)。An analysis of the anticipated cultural impacts of the implementation of data warehouses。IEEE Transactions on Engineering Management，50(1)，78-88。  new window
26.Flanagin, A. J.、Waldeck, J. H.(2004)。Technology use and organizational newcomer socialization。Journal of Business Communication，41(2)，137-165。  new window
27.Korte, R. F.(2009)。How newcomers learn the social norms of an organization: A case study of the socialization of newly hired engineers。Human Resource Development Quarterly，20(3)，285-306。  new window
28.Lehmuskallio, S.(2006)。The uses, roles, and contents of intranets in multinational companies in Finland。Journal of Business and Technical Communication，20(3)，288-324。  new window
29.Lehmuskallio, S.(2008)。Intranet editors as corporate gatekeepers and agenda setters。Corporate Communications，13(1)，95-111。  new window
30.Tyrvainen, P.、Paivarinta, T.、Salminen, A.、Iivari, J.(2006)。Characterizing the evolving research on enterprise content management。European Journal of Information Systems，15(6)，627-634。  new window
31.Morrison, E. W.(1993)。Longitudinal study of the effects of information seeking on newcomer socialization。Journal of Applied Psychology，78(2)，173-183。  new window
32.Kramer, M. W.(1995)。A longitudinal study of superior-subordinate communication during job transfers。Human Communications Research，22(1)，39-64。  new window
33.Wilson, Thomas D.(2000)。Human Information Behavior。Informing Science: The International Journal of An Emerging Transdiscipline，3(2)，49-56。  new window
會議論文
1.Dervin, B.(1983)。An overview of sense-making research: Concepts, methods, and results to date。The International Communication Association annual meeting。Dallas, TX。  new window
2.Baptista, J.、Backhouse, J.、Canhoto, A.(2006)。Intranet Institutionalisation and Organisational Trust: A Longitudinal Case Study in a UK Bank。The Academy of Management Annual meeting。  new window
3.Stenmark, D.(2004)。Intranets and Organisational Culture。IRIS-27。Falkenberg。  new window
圖書
1.Pfeffer, J.、Salancik, G. R.、俞慧芸(2007)。組織的外部控制：資源依賴觀點。臺北：聯經。  延伸查詢new window
2.Dervin, Brenda、Foreman-Wernet, L.、Lauterbach, E.(2003)。Sense-making methodology reader: Selected writings of Brenda Dervin。Hampton Press。  new window
3.Boeije, Hennie R.、張可婷(2013)。質性研究分析方法。韋伯文化國際出版有限公司。  延伸查詢new window
4.吳佳綺、Gibbs, Graham R.(2010)。質性資料的分析。臺北：韋伯文化國際。  延伸查詢new window
5.佐佐木俊尚、郭菀琪(2012)。Curation策展的時代：「串聯」的資訊革命已經開始！。台北：經濟新潮社。  延伸查詢new window
6.陳向明(2011)。社會科學質的研究。五南圖書出版股份有限公司。new window  延伸查詢new window
7.Kramer, M. W.(2010)。Organizational Socialization: Joining and Leaving Organizations。Cambrdige：Polity Press。  new window
8.Walton, R. E.(1989)。Up and Running: Integrating Information Technology and the Organization。Boston, MA：Harvard Business School Press。  new window
圖書論文
1.Van Maanen, J.、Schein, E. H.(1979)。Toward a theory of organizational socialization。Research in Organizational Behavior。Greenwich, CT：JAI Press。  new window
2.Strauss, A.、Corbin, J.(1994)。Grounded theory methodology。Handbook of qualitative research。Sage。  new window
3.Dervin, B.、Naumer, C. M.(2010)。Sense-making。Encyclopedia of Library and Information Sciences。  new window
4.Berger, C. R.(1979)。Beyond initial interaction: uncertainty, understanding, and the development of interpersonal relationships。Language and social psychology。Baltimore, MD：University Park Press。  new window
 
 
 
 
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