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題名：組織公正與組織公民行為--認知型與情感型信任的中介效果
書刊名：臺大管理論叢
作者：黃家齊 引用關係
作者(外文)：Huang, Jia-chi
出版日期：2002
卷期：12:2
頁次：頁107-141
主題關鍵詞：組織公正；信任；社會交換理論；組織公民行為；線性結構關係模式；Organizational justice；Trust；Social exchange theory；Organizational citizenship behavior；LISREL
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(30) 博士論文(8) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:27
  • 共同引用共同引用:131
  • 點閱點閱:153
組織公正與組織公民行間的關係以及信任的中介效果，在過去研究中已有所探討。本研究將以交換理論為基礎，並進一步將員工對主管的信任區分為認知型信任與情成型信任二構面，探討分配公正、正式程序公正與互動公正如何透過不同信任構面影響組織公民行為。以LISREL進行資料分析後發現，情成型信任對於組織公民行為有正向影響效果，而認知型信任反而有負向影響。而在員工對主管的信任之中介效果方面，分配公正與信任以及組織公民行為間之關係並不顯著，正式程序公正可能直接影響組織公民行為，亦可能透過認知型信任與情成型信任，再進一步影響組織公民行為，互動公正則可透過認知型信任與情成型信任之中介效果，影響組織公民行為，而互動公正與信任的關聯性明顯的高於正式程序公正。研究結果進一步釐清了組織公正、信任以及組織公民行為各構面間的關聯性。
The relationships between organizational justice, trust and organizational citizenship behavior had been explored in past studies. Based on the exchange theory, this study distinguished two dimensions of trust, cognition- and affect-based trust respectively. We explored how distributive, formal procedural and interactive justice affect organizational citizenship behavior through different dimensions of trust. Analyzing data through LISREL, We found cognition- and affect-based trust has negative and positive relationships with organizational citizenship behavior respectively. Besides, an employee's trust in a supervisor mediates the relationships between organizational justice and organizational citizenship behavior. Distributive justice has no relationships with trust and organizational citizenship behavior. Formal procedural justice has direct relationship with organizational citizenship behavior. Cognition-based trust and affect-based trust mediates the relationships between formal procedural and interactive affect and organizational citizenship behavior. Affect-based trust is more important predictor of trust.
期刊論文
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