| 期刊論文| 1. | Varey, R. J.(1999)。A broadened concept of internal marketing。European Journal of Marketing，33(9/10)，926-944。   | | 2. | Allen, T. D.、Rush, M. C.(1998)。The effects of organizational citizenship behavior on performance judgments: A fieldstudy and a laboratory experiment。Journal of Applied Psychology，83(2)，247-260。 | | 3. | 黃俊英、林義屏、董玉娟(1999)。非營利組織顧客滿意模式之研究--以臺南捐血中心為例。亞太管理評論，4(3)，323-339。 延伸查詢 | | 4. | Van Dyne, L.、Ang, S.(1998)。Organizational Citizenship Behavior of Contingent Workers in Singapore。Academy of Management Journal，41(6)，692-703。 | | 5. | Chattopadhyay, Prithviraj(1999)。Beyond Direct and Symmetrical Effects: The Influence of Demographic Dissimilarity on Organizational Citizenship Behavior。Academy of Management Journal，42(3)，273-287。 | | 6. | 林鉦棽(19961100)。組織公正、信任、組織公民行為之研究：社會交換理論之觀點。管理科學學報，13(3)，391-415。 延伸查詢 | | 7. | Conduit, Jodie、Mavondo, Felix T.(2001)。How critical is internal customer orientation to market orientation?。Journal of Business Research，51(1)，11-24。 | 圖書| 1. | 司徒達賢(1999)。非營利組織經營管理。臺北：天下遠見。 延伸查詢 | | 2. | Bryce, H. J.(2000)。Financial and Strategic Management for Nonprofit Organizations。San Francisco, CA：Jossey-Bass。 | | 3. | Magretta, Joan、Stone, Nan(2003)。What management is: how it works and why it's everyone's business。 | | 4. | Drucker, Peter F.(1990)。Managing the Non-profit Organization: Principles and Practices。New York：Harper Collins Publishers。 | | 5. | Wolf, Thomas(1990)。Managing a nonprofit organization。New York：Simon & Schuster Company, Inc.。 | |