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題名：某區域醫院從業人員工作壓力、工作滿意度與離職傾向--以工作支持爲調節變項
書刊名：醫學與健康期刊
作者：何清治 引用關係／洪錦墩 引用關係／劉偉文 引用關係／李美文 引用關係／李明輝
作者(外文)：Ho, Chin-chih／Hung, Chin-tun／Liu, Wei-wen／Lee, Mei-wen／Lee, Ming-huei
出版日期：2014
卷期：3:2
頁次：頁25-36
主題關鍵詞：工作壓力；工作滿意度；離職傾向；工作支持；醫院從業人員；Job stress；Job satisfaction；Propensity to leave；Support at work；Hospital employee
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(8) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:58
  • 點閱點閱:42
目的：本研究在於探討醫院從業人員工作壓力、工作滿意度、工作支持與離職傾向之現況及相關性。方法：本研究採非實驗、橫斷面的量化研究，研究對象為已就職滿三個月醫院護理、醫技及行政人員。透過管理當局的協助發放783份問卷，共計回收431份問卷，其中有效問卷410份，無效問卷21份，有效回收率52.36％。結果：工作滿意和壓力來自工作因素、離職傾向分別呈現顯著負相關；工作支持中的同事支持、主管支持分別和工作滿意呈顯著正相關，但和離職傾向呈顯著負相關；離職傾向和壓力來自工作因素呈顯著正相關；工作支持對工作壓力或工作滿意與離職傾向之間不具調節效果；工作支持中的主管支持、工作滿意及工作壓力對離職傾向具有預測力。結論：醫院必須建立一個良好的支持環境，特別是主管的支持，輸入創新及社會變動的概念，讓不同專業人員都滿意工作是必要的過程。身為組織的管理者，需要知道時機掌握的重要性，留住人才，才是組織永續經營的不二法則。
Objectives. The purpose of this study was to explore job stress, job satisfaction and propensity to leave with moderating effect of support at work among employees at our hospital. Methods. This study used non-experimental, cross-sectional quantitative research. The subjects of this study was hospital employees working over three months. 783 questionnaires were administered. 410 out of the 431 questionnaires collected were complete, leaving us with a 52.36% effective rate. Results. Job satisfaction was negatively correlated with job stress from work and propensity to leave. Support at work was positively correlated with job satisfaction and negatively correlated with propensity to leave. job stress from work was positively correlated with propensity to leave. There were no moderating effect support at work on job stress or job satisfaction and propensity to leave. Supervisor support, job satisfaction and job stress are the most powerful predictors of intent to leave. Conclusion. Hospital authorities may want to understand the thoughts and attitudes of its employees and try to improve work environment and personnel relations. Furthermore, hospital authorities may consider efforts build fair and support environment to keep excellent employees on staff.
期刊論文
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3.Mor Barak, Michàl E.、Nissly, Jan A.、Levin, Amy(2001)。Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis。The Social Service Review，75(4)，625-661。  new window
4.楊輝南(20120100)。工作壓力源對工作績效的影響--社會支持與情緒智力的干擾角色。建國科大社會人文期刊，31(1)，1-20。new window  延伸查詢new window
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8.McCann, L.、Hughes, C. M.、Adair, C. G.、Cardwell, C.(2009)。Assessing job satisfaction and stressamong pharmacists in Northern Ireland。Pharm World Sci，31，188-194。  new window
9.Mobley, W.、Horner, S.、Hollingsworth, A.(1978)。An evaluation of precursors of hospital employeeturnover。J Appl Psychol，63，408-414。  new window
10.Eriksen, W.(2003)。Service sector and perceived socialsupport at work in Norwegian nurses' aides。Int Arch Occ Env Hea，76，549-552。  new window
11.Quick, J. C.、Quick, J. D.(1984)。How good working relationships can help relieve pressures on the job。Manag Rev，73，43-45。  new window
12.Galinsky, E.、Bond, J. T.、Friedman, D. E.(1996)。The role of employers in addressing the needs of employed parents。J SocIss，52，111-136。  new window
13.Hodson, R.(1991)。Workplace behaviors。Work Occupation，8，271-290。  new window
14.Quine, L.(1999)。Workplace bullying in NHS community trust: Staff questionnaire survey。Brit Med J，318，228-232。  new window
15.Phillips, J. D.(1990)。The Price Tag on Turnover。Personnel Journal，69(12)，58-61。  new window
16.Harrell-Cook, G.、Ferris, G. R.、Dulebohn, J. H.(1999)。Political behaviors as moderators of the perceptions of organizational politics-work outcomes relationships。Journal of Organizational Behavior，20(7)，1093-1105。  new window
17.Bourbonnais, R.、Comeau, M.、Vezina, M.(1999)。Job strain and evolution of mental health among nurses。Journal of Occupational Health Psychology，4(2)，95-107。  new window
18.Ganster, D. C.、Fusilier, M. R.、Mayes, B. T.(1986)。Role of Social Support in the Experience of Stress at Work。Journal of Applied Psychology，71(1)，102-110。  new window
19.林素鉁、陳重光、黃莉珍、侯東旭(20100600)。臺灣中部之區域教學醫院手術室護理人員之工作壓力及其工作滿意度相關性研究。若瑟醫護雜誌，4(1)，15-34。  延伸查詢new window
20.LaRocco, James M.、House, James S.、French, John R. P. Jr.(1980)。Social Support, Occupational Stress, and Health。Journal of Health and Social Behavior，21(3)，202-218。  new window
21.施蕙華、曾麗娟(20031200)。工作壓力感受、社會支持、工作滿意與離職傾向之關連性研究--以職業軍官為例。復興崗學報，79，37-53。new window  延伸查詢new window
22.Ferris, G. R.、Kacmar, K. Michele(1992)。Perceptions of organizational politics。Journal of Management，18(1)，93-116。  new window
23.王郁智、章淑娟、朱正一(20060800)。升遷機會、社會支持、工作滿意度與留任意願之相關性研究。志為護理，5(4)，90-101。  延伸查詢new window
24.陳梅麗、林小玲、連金延、余先敏、蔡欣玲(20000900)。醫學中心護理人員工作壓力、離職意願與離職行為之相關性研究。榮總護理，17(3)，260-269。new window  延伸查詢new window
25.Goodman, E. A.、Boss, R. W.(2002)。The phase model of burnout and employee turnover。Journal of Health and Human Services Administration，25(1)，33-47。  new window
26.王靜琳、黃瓊玉、呂桂雲、何美瑤(20070300)。護理人員工作壓力與社會支持之探討。榮總護理，24(1)，59-68。new window  延伸查詢new window
27.Lu, H.、While, A. E.、Barriball, K. L.(2005)。Job Satisfaction among Nurses: A Literature Review。International Journal of Nursing Studies，42(2)，211-227。  new window
28.Jenkins, R.、Elljott, P.(2004)。Stressors, burnout and social support: Nurses in acute health settings。Journal of Advanced Nursing，48(6)，622-631。  new window
29.Ferris, G. R.、Frink, D. D.、Galang, M. C.、Zhou, J.、Kacmar, K. M.、Howard, J. L.(1996)。Perceptions of Organizational Politics: Predictors, Stress-Related Implications, and Outcomes。Human Relations，49(2)，233-266。  new window
會議論文
1.張緯良、羅新興、梁成明(1998)。國軍志願役軍官退伍原因之研究。第六屆國防管理學術暨實務研究會，國防管理學院 。台北。  延伸查詢new window
圖書
1.邱皓政(2012)。量化研究與統計分析--SPSS中文視窗版資料分析範例解析。台北市：五南。  延伸查詢new window
2.Hellriegel, D.、Slocum, J. W.、Woodman, R. W.(1995)。Organizational behavior。New York：West。  new window
3.Smith, Patricia C.、Kendall, Lorne M.、Hulin, Charles L.(1969)。The measurement of satisfaction in work and retirement: A strategy for the study of attitudes。Rand McNally & Company。  new window
4.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
5.House, J. S.(1980)。Work Stress and Social Support。Work Stress and Social Support。Reading, MA：Addison Wesley。  new window
圖書論文
1.French, J. R. P.、Rodgers, W. L.、Cobb, S.(1974)。Adjustment as personenvironment fit。Coping and adaptation。New York：Basic Books。  new window
 
 
 
 
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