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題名：以多層次模型探討知覺組織正義對組織公民行為之跨層次效果--以保險從業人員為例
書刊名：全球商業經營管理學報
作者：歐陽彥慧 引用關係／鄭駿豪 引用關係
作者(外文)：Ouyang, Yen-hui／Cheng, Chun-hao
出版日期：2011
卷期：3
頁次：頁53-65
主題關鍵詞：領導者與部屬交換關係；個人關係；知覺組織正義；組織公民行為
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(3) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:607
  • 點閱點閱:79
本研究目的在分別探討個體層次與組織層次保險從業人員領導者與部屬間之互動交換關係與個人關係、知覺組織正義對於組織公民行為的影響；並探討知覺組織正義對組織公民行為跨層級干擾關係；本研究採取問卷調查法，以保險公司之員工為訪問對象，共發出問卷450份，回收211份，問卷回收率為46.9%。以Cronbach's α係數檢視問卷信度，利用因素分析檢測效度，再以階層線性模式分析驗證本研究的假說。研究結果發現部屬對組織程序認知越公正的情況下，會增強主管-部屬間之交換關係（LMX）對部屬之組織公民行之正向影響；部屬對組織互動認知越公正的情況下，會增強主管—部屬間之個人關係（personal guanxi）對部屬之組織公民行為之正向影響。本研究結果可以提供保險公司領導者提高與部屬間之互動交換關係與個人關係，期增進組織及個人的組織公民行為以提昇組織之績效。
This study tested a OCBs model of insurance employees. Multilevel modeling was used to investigate how LMX, supervisor-subordinate personal guanxi and perceived organization justice directly influenced and interacted together to influence subordinates' OCBO and OCBI. Participants completed a survey with scales assessing LMX, supervisor-subordinate personal guanxi, perceived organization justice (POJ), and OCBs. Using hierarchical liner modeling (HLM), our hypotheses were partly confirmed. Furthermore, we found that the relationship between LMX and OCBs was affected by prodedural justice and the relationship between supervisor-subordinate personal guanxi and OCBs was affected by interactional justice. Implications for research and practice are discussed.
期刊論文
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18.姜定宇、鄭伯壎、任金剛、謝宜君(20050600)。主管忠誠：華人本土構念的美國驗證。中華心理學刊，47(2)，139-156。new window  延伸查詢new window
19.林鉦棽(20050800)。組織公民行為之跨層次分析：層級線性模式的應用。管理學報，22(4)，503-524。new window  延伸查詢new window
20.蕭佳純、董旭英(20071200)。教師參與團隊學習行為之跨層次分析：層級線性模式之應用。師大學報. 教育類，52(3)，65-89。new window  延伸查詢new window
21.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
22.Farh, Jiing-Lih、Zhong, Chen-Bo、Organ, Dennis W.(2004)。Organizational Citizenship Behavior in The People's Republic of China。Organization Science，15(2)，241-253。  new window
23.Cohen-Charash, Yochi、Spector, Paul E.(2001)。The role of justice in organizations: A Meta-Analysis。Organizational Behavior and Human Decision Processes，86(2)，278-321。  new window
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33.Aryee, S.、Chay. Y. W.(2001)。Workplace justice, citizenship behavior, and turnover intentions in a union context: Examining the mediating role of perceived union support and union instrumentality。Journal of Applied Psvchology，86(1)，154-160。  new window
34.Chsn, Y. F.、Tjosvold, D.(2007)。Guanxi and leader member relationships between American managers and Chinese employees: Open-minded dialogue as mediator。Asia Pacific Journal of Management，24(2)，171-196。  new window
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學位論文
1.梁凱雯(2002)。組織公平、工作自主性與互依性對觀光旅館餐飲服務員工組織公民行為之相關研究(碩士論文)。世新大學，台北市。  延伸查詢new window
圖書
1.Bryk, Anthony S.、Raudenbush, Stephen W.(1992)。Hierarchical Linear Models in Social and Behavioral Research: Applications and Data Analysis Methods。Newbury Park, CA：Sage Publications。  new window
2.Price, James L.、Mueller, Charles W.(1986)。Handbook of organizational measurement。Pitman Publishing Inc.。  new window
3.Heck, Ronald H.、Thomas, Scott L.(2009)。An introduction to multilevel modeling techniques。Routledge。  new window
4.Walster, E.、Walster, G. W.、Berscheid, E. S.(1978)。Equity: Theory and Research。Boston, Massachusetts：Allyn and Bacon。  new window
5.黃光國(20050000)。儒家關係主義：文化反思與典範重建。臺北：國立臺灣大學出版中心。new window  延伸查詢new window
6.Northouse, Peter G.(2001)。Leadership: Theory and practice。Sage。  new window
7.Yukl, Gary A.(1994)。Leadership in Organizations。Prentice-Hall。  new window
8.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
其他
1.Giap, B. N.，Hachermeier, X. J.，Wagdarikar, S. J.(2005)。Organizational Citizenship and Perception of Organizational Justice in Student Jobs。  new window
圖書論文
1.Bian, Y.(2005)。Guanxi。International Encyclopedia of Economic Sociology。New York：Routledge。  new window
2.喬健(19820000)。「關係」芻議。社會及行為科學研究的中國化。臺北：中央研究院民族學研究所。new window  延伸查詢new window
3.黃光國(1985)。人情與面子：中國人的權力遊戲。現代化與中國化論集。桂冠圖書公司。new window  延伸查詢new window
4.Folger, Robert、Greenberg, Jerald(1985)。Procedural justice: An interpretive analysis of personnel systems。Research in Personnel and Human Resources Management。  new window
5.楊國樞(1993)。中國人的社會取向：社會互動的觀點。中國人的心理--理念與方法篇。台北：桂冠圖書公司。new window  延伸查詢new window
6.Bies, R. J.、Moag, J. S.(1986)。Interactional justice: Communication criteria of fairness。Research on negotiation in organizations。JAI Press。  new window
7.Graen, G. B.、Cashman, J. F.(1975)。A Role-Making Model of Leadership in Formal Organizations: A Developmental Approach。Leadership Frontiers。Kent State University Press。  new window
8.Adams, John Stacey(1965)。Inequity in social exchange。Advances in experimental social psychology。Academic Press。  new window
 
 
 
 
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