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題名:社會壓力、承諾與稅務員反功能行為:實驗研究
書刊名:臺大管理論叢
作者:鄭國枝 引用關係鍾紹熙倪豐裕 引用關係
作者(外文):Cheng, Kuo-chihChung, Shao-hsiNi, Feng-yu
出版日期:2016
卷期:26:2
頁次:頁211-237
主題關鍵詞:社會壓力承諾反功能行為Social pressureCommitmentDysfunctional behavior
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:507
  • 點閱點閱:73
本研究主張稅務稽徵單位之社會壓力(包括上司壓力與同儕壓力),會對稅務員造成租稅查核品質下降與離職傾向增加的反功能行為,並認為承諾(包括組織承諾及專業承諾)能抗拒社會壓力,降低反功能行為。本研究採實驗研究法,參與實驗的稅務員共計117人,隨機分為兩實驗組(上司壓力+外部壓力vs.同儕壓力+外部壓力)及一控制組(僅外部壓力)。研究結果顯示在社會壓力下,尤其是上司壓力,會造成稅務員租稅查核品質下降與離職傾向增加,而在高專業承諾與高組織承諾下,社會壓力導致稅務員反功能行為依舊存在,但高專業承諾可降低外部壓力所導致的離職傾向。本研究對此結果提出如何減少社會壓力來源的建議。
The study proposes that social pressures (including superior pressure and peer pressure) cause dysfunctional behaviors of tax officials (i.e., low auditing quality and high turnover intention), and commitments (including organizational commitment and professional commitment) moderate the relationship between social pressures and the dysfunctional behaviors. The experimental research method was adopted. The participants consisted of 117 tax officials who were randomly divided into two experimental groups (one with superior pressure plus outside pressure and the other with peer pressure plus outside pressure) and one control group (with only outside pressure). The results showed that social pressures, especially superior pressure, caused lower auditing quality and higher turnover intention. In the presence of high professional commitment or high organizational commitment, social pressures still cause dysfunctional behaviors. However, the effect of outside pressure on turnover intention is mitigated in the presence of high professional commitment. According to these results, suggestions as to how to decrease social pressure sources were provided.
期刊論文
1.Bonner, Sarah E.、Walker, Paul L.(1994)。The effects of instruction and experience on the acquisition of auditing knowledge。The Accounting Review,69(1),157-178。  new window
2.倪豐裕、蘇錦俊、鍾紹熙、鄭國枝(20090600)。Budgetary Participation's Effect on Managerial Outcomes: Mediating Roles of Self-efficacy and Attitudes toward Budgetary Decision Makers。臺大管理論叢,19(2),321-347。new window  延伸查詢new window
3.Lord, A. T.、DeZoort, F. T.(2001)。The impact of commitment and moral reasoning on auditors' responses to social influence pressure。Accounting, Organizations and Society,26(3),215-235。  new window
4.Bonner, S. E.、Pennington, N.(1991)。Cognitive process and knowledge as determinants of auditor expertise。Journal of Accounting Literature,10(1),1-50。  new window
5.Young, S. M.(1985)。Participative Budgeting: The Effects of Risk Aversion and Asymmetric Information on Budgetary Slack。Journal of Accounting Research,23(2),829-842。  new window
6.Meyer, J. P.、Allen, N. J.、Gellatly, I. R.(1990)。Affective and continuance commitment to the organization: Evaluation of measures and analysis of concurrent and time-lagged relations。Journal of Applied Psychology,75(6),710-720。  new window
7.Aranya, N. A.、Pollock, J.、Amernic, J.(1981)。An Examination of Professional Commitment in Public Accounting。Accounting, Organizations and Society,6(4),271-280。  new window
8.DeZoort, F. T.、Lord, A. T.(1997)。A review and synthesis of pressure effects research in accounting。Journal of Accounting Literature,16,28-85。  new window
9.Peecher, Mark E.(1996)。The Influence of Auditors' Justification Processes on Their Decisions: A Cognitive Model and Experimental Evidence。Journal of Accounting Research,34(1),125-140。  new window
10.洪東煒、鄭國枝(20001130)。談促進稅務人員工作績效之策略--以導入企業管理「員工第一」概念為例。稅務旬刊,1770,18-21。  延伸查詢new window
11.Aranya, N.、Ferris, K.(1984)。A reexamination of accountants' organizational-professional conflict。The Accounting Review,60(1),1-50。  new window
12.Chan, Benjamin Yin Fah、Yeoh, Sok Foon、Lim, Chee-Leong、Osman, Syuhaily(2010)。An exploratory study on turnover intention among private sector employees。International Journal of Business and Management,5(8),57-64。  new window
13.Dalessio, A.、Silverman, W. H.、Schuck, J. R.(1986)。Paths to turnover: A re-analysis and review of existing data on the Mobley, Horner, and Hollingsworth Turnover Model。Human Relations,39(3),245-263。  new window
14.Kirschenbaum, A.(1991)。The corporate transfer: Origin and destination factors in the decision to change jobs。Journal of Vocational Behavior,38(1),107-123。  new window
15.Jeffrey, C.、Weatherholt, N.、Lo, S.(1996)。Ethical development, professional commitment and rule observance attitudes: A study of auditors in Taiwan。The International Journal of Accounting,31(3),365-379。  new window
16.DeZoort, F. T.、Harrison, P.、Taylor, M.(2006)。Accountability and auditors' materiality judgments: The effects of differential pressure strength on conservatism, variability, and effort。Accounting, Organizations and Society,31(4/5),373-390。  new window
17.Mobley, W. H.、Horner, S. O.、Hollingsworth, A. T.(1978)。An evaluation of precursors or hospital employee turnover。Journal of Applied Psychology,63(4),408-414。  new window
18.Meyer, John P.、Allen, Natalie J.(1984)。Testing the "side-bet theory" of organizational commitment: Some methodological considerations。Journal of Applied Psychology,69(3),372-378。  new window
19.Ponemon, L. A.(1992)。Ethical reasoning and selection-socialization in accounting。Accounting, Organizations and Society,17(3/4),239-258。  new window
20.Solomon, I.(1994)。Commentary on "An investigation of obedience pressure effects on auditors' judgments"。Behavioral Research in Accounting,6(Supplement),31-34。  new window
21.Thorne, L.、Massey, D. W.、Jones, J.(2004)。An investigation of social influence: Explaining the effect of group discussion on consensus in auditors' ethical reasoning。Business Ethics Quarterly,14(3),525-551。  new window
22.Wells, J. A.(1982)。Objective job conditions, social support and perceived stress among blue collar workers。Journal of Organizational Behavior,3(1),79-94。  new window
23.Crossley, Craig D.、Bennett, Rebecca J.、Jex, Steve M.、Burnfield, Jennifer L.(2007)。Development of a Global Measure of Job Embeddedness and Integration into a Traditional Model of Voluntary Turnover。Journal of Applied Psychology,92(4),1031-1042。  new window
24.Cotton, John L.、Tuttle, Jeffrey M.(1986)。Employee turnover: A meta-analysis and review with implications for research。Academy of Management Review,11(1),55-70。  new window
25.Bluedorn, Allen C.(1982)。A unified model of turnover from organizations。Human Relations,35(2),135-153。  new window
26.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。new window  延伸查詢new window
27.Porter, Lyman W.、Mowday, Richard T.、Steers, Richard M.(1979)。The measurement of organizational commitment。Journal of Vocational Behavior,14(2),224-247。  new window
28.Porter, Lyman W.、Steers, Richard M.、Mowday, Richard T.、Boulian, Paul V.(1974)。Organizational commitment, job satisfaction, and turnover among psychiatric technicians。Journal of Applied Psychology,59(5),603-609。  new window
學位論文
1.吳娟娟(2002)。國稅人員工作壓力、組織承諾與離職傾向之研究--以財政部台灣省中區國稅局為例(碩士論文)。東海大學。  延伸查詢new window
2.陳火坤(2001)。報償方案、社會壓力、內在規範和組織承諾對預算寬列影響之研究(博士論文)。國立中山大學。new window  延伸查詢new window
3.劉淑如(2006)。國稅人員工作壓力之研究--以中區國稅局為例(碩士論文)。東海大學。  延伸查詢new window
4.王國揚(2002)。角色衝突、工作壓力與離職傾向關係之探討--以財政部臺灣省中區國稅局為例(碩士論文)。國立中山大學。  延伸查詢new window
5.楊登伍(2004)。師徒關係對組織承諾與組織公民行為影響之研究--國稅局稅務人員之分析(碩士論文)。銘傳大學,台北。  延伸查詢new window
圖書
1.Brehm, S. S.、Kassin, S. M.(1990)。Social Psychology。Boston, Massachusetts:Houghton Mifflin。  new window
2.溫世頌(2007)。心理學導論。臺北市:三民。  延伸查詢new window
3.李惠宗(2002)。行政法要義。台北:五南書局。  延伸查詢new window
4.Milgram, S.(1974)。Obedience to Authority: An Experimental View。New York, NY:Harper & Row。  new window
5.Snedecor, G. W.、Cochran, W. G.(1980)。Statistical Methods。Ames, IA:Iowa State University Press。  new window
6.Price, J. L.、Mueller, C. W.(1986)。Absenteeism and Turnover of Hospital Employees。JAI Press。  new window
7.Hackman, J. Richard、Oldham, Greg R.(1980)。Work Redesign。Addison-Wesley Publishing Company。  new window
 
 
 
 
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