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題名:就事論事或將心比心?顧客不當對待與員工身心壓力的情緒歷程:壓力源評估與同理心特質的調節效果
書刊名:管理學報
作者:紀乃文陳珮綺高瑋君
作者(外文):Chi, Nai-wenChen, Pei-chiKao, Wei-chun
出版日期:2022
卷期:39:2
頁次:頁179-202
主題關鍵詞:顧客不當對待挑戰型壓力源阻礙型壓力源同理心特質身心壓力症狀Customer mistreatmentChallenge stressorsHindrance stressorsTrait empathyPhysical and psychological symptoms
原始連結:連回原系統網址new window
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  • 共同引用共同引用:499
  • 點閱點閱:7
期刊論文
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