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題名:知識管理系絡與知識創造模式配適性之研究—連鎖加盟體系之探討
作者:汪昭芬
作者(外文):Jue -Fan
校院名稱:國立高雄第一科技大學
系所名稱:管理研究所
指導教授:方世杰
學位類別:博士
出版日期:2006
主題關鍵詞:連鎖加盟體系配適觀點知識管理系絡知識創造模式Knowledge Creation ModelKnowledge Management C
原始連結:連回原系統網址new window
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摘要
本研究以台灣地區連鎖加盟體系為對象,植基於知識基礎觀點(KBV)探討連鎖
加盟體系的知識創造活動。本研究主要探討之問題為(一)連鎖加盟係一種獨特之經
營型態,其知識創造模式為何?(二)連鎖加盟體系的知識創造模式,會受到哪些知
識管理系絡因素影響?(三)連鎖加盟體系的知識管理系絡與知識創造模式之配適
性,將對組織績效產生哪些影響?
在研究方法上,本研究先進行個案研究以瞭解台灣地區連鎖加盟組織的知識
創造活動內容。接著,利用問卷調查法蒐集121份有效樣本,並運用多變量分析中
之多種統計方法進行模型之檢定,得到下列研究結論:
1. 總部知識創造基礎愈高(知識探索意圖、體系共享價值),則知識創造模式(總
部專精、體系合作、人際轉化、系統轉化)之採行程度愈高。
2. 分店知識創造基礎愈高(知識豐富程度、知識透明程度),則知識創造模式(總
部專精、體系合作、人際轉化、系統轉化)之採行程度愈高。
3. 知識管理系絡情境與知識創造模式之配適性愈高,則組織績效愈佳。
ABSTRACT
This study, based on knowledge-based view (KBV), attempts to explore the
knowledge creation model (KCM) under the business paradigm of the chain system
mechanism. The primary issues of this study include the followings. First, this study
proposes to understand the KCM specificity and activities of the chain system. Second,
this study attempts to clarify the impact of knowledge management context on KCM.
Third, the author attempts to examine the fit contingency between knowledge creation
model, knowledge management context, and their effects on performance.
This study is proposed to be conducted via the next steps. First, the author
employs case study to explore and circumscribes the KCM content and activity of the
chain system. Second, this study then employs questionnaire survey to sample the 812
chain organizations registered in the Taiwan Chain Store’s 2004 Yearbook for the
empirical examination. This study analyzes the collected data by multivariate
statistical techniques including SEM, cluster analysis, ANOVA, and regression analysis,
among others.
The empirical results from the 121 effective observations exhibit the following
findings. First, better headquarter knowledge creation base leads to higher extent of
KCM utilization. Second, better branch knowledge creation base leads to higher
extent of KCM utilization. Third, the fit contingency between knowledge management
context and KCM leads better organizational performance.
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