臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：我國銀行業人際信任度之研究
書刊名：人力資源管理學報
作者：黃賀 引用關係／蘇英芳
作者(外文)：Huang, Jason Heh／Su, Ying-fang
出版日期：2005
卷期：5:3
頁次：頁1-20
主題關鍵詞：信任；人際信任；正直；社會信任；Trust；Interpersonal trust；Integrity；Social trust
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:216
  • 點閱點閱:42
本文以銀行業人際信任為自變數，銀行業從業人員工作滿意度為應變數，職位別與社會信任度為調節變數，綜合探討對銀行業從業人員工作滿意度之影響。本文樣本以高雄與臺南地區的中國國際商銀、臺灣銀行與土地銀行的分行為研究對象，共發出300份問卷，並取得180份有效問卷，樣本區分為主管、非主管與高、低社會信任群組，採用 SPSS 多元迴歸方法分析其結果。本研究結果顯示銀行業的人際信任度與銀行從業員的工作滿意度乃是以正直歸屬、保守科層與上下互信等因素為基礎；職位與社會信任度變數對銀行業人際信任與銀行從業員的工作滿意度之間的關係產生顯著的調節作用；在社會信任度指標上發現：我國銀行業人員對社會整體信任度的評價僅有44％而已。此外本文根據研究結果提出如何增進銀行業人際信任品質與提高工作滿意度之管理意涵，並提出未來研究方向。
The present study explores the relationship between Taiwan's bankng industry's interpersonal trust and employee job satisfaction, and the moderating effect to this relationship by job ranking and social trust perception variables. We take sample from 300 employees of three leading banks in south Taiwan area. Total 180 usable questionnaires were obtained for statistical analyses on the relationship between organizational trust behaviors and job satisfaction of the banking industry's employees. Factor analysis results reveal that interpersonal trust conception consists mainly of integrity, conservative bureaucracy, and mutual reliance dimensions that are positively and singificantly associated with job satisfaction. Statistical findings demonstrate a significant moderating effect existing on this relationship by both job ranking and social trust perception contingency variables. The overall social trust rating reach only at 44%, and the implications together with future research schemes are indicated.
期刊論文
1.House, R. J.、Hanges, P. J.、Ruiz-Quintanilla, S. A.、Dorfman, P. W.、Javidan, M.、Diclcson, M.、Gupta, V.(1999)。Cultural influences on leadership and organizations: Project GLOBE。Advances in global leadership，1(2)，171-233。  new window
2.Becker, T. E.(1998)。Integrity in organizations: Beyond honesty and conscientiousness。Academy of Management Review，23，154-161。  new window
3.Parry, K. W.、Proctor-Thomson, S. B.(2002)。Perceived integrity of transformational leaders in organizational settings。Journal of Business Ethics，35(2)，75-96。  new window
4.Craig, S. B.、Gustafson, S. B.(1998)。Perceived Leader Integrity Scale: An Instrument For Assessing Employee Perceptions of Leader Integrity。Leadership Quarterly，9，127-145。  new window
5.Fiol, C. M.、Harris, D.、House, R. J.(1999)。Charismatic leadership: strategies for effecting social change。Leadership Quarterly，10(3)，449-482。  new window
6.Lewicki, Roy J.、McAllister, Daniel J.、Bies, Robert J.(1998)。Trust and Distrust: New Relationships and Realities。Academy of Management Review，23(3)，438-458。  new window
7.Handy, Charles(1995)。Trust and the Virtual Organization。Harvard Business Review，73(3)，40-50。  new window
8.Hosmer, Larue Tone(1995)。Trust: The Connecting Link between Organizational Theory and Philosophical Ethics。Academy of Management Review，20(2)，379-403。  new window
9.Lewis, J. David、Weigert, Andrew J.(1985)。Trust as a social reality。Social Forces，63(4)，967-985。  new window
10.Rousseau, Denise M.、Sitkin, Sim B.、Burt, Ronald S.、Camerer, Colin(1998)。Not so different after all: A cross-discipline view of trust。Academy of Management Review，23(3)，393-404。  new window
11.Zucker, Lynne G.(1986)。Production of Trust: Institutional Sources of Economic Structure, 1840-1920。Research in Organizational Behavior，8，53-111。  new window
12.Zand, Dale E.(1972)。Trust and managerial problem solving。Administrative Science Quarterly，17(2)，229-239。  new window
13.鄭伯壎(19950200)。差序格局與華人組織行為。本土心理學研究，3，142-219。new window  延伸查詢new window
14.Krackhardt, David、Hanson, Jeffrey R.(1993)。Informal Networks: The Company Behind the Chart。Harvard Business Review，71(4)，104-111。  new window
15.Whitener, Ellen M.、Brodt, Susan E.、Korsgaard, M. Audrey、Werner, Jon M.(1998)。Managers as Initiators of Trust An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior。Academy of Management Review，23(3)，513-530。  new window
16.McAllister, Daniel J.(1995)。Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organization。Academy of Management Journal，38(1)，24-59。  new window
學位論文
1.黃怡姿(1999)。員工之組織信任的形成與影響(碩士論文)。國立臺灣大學，臺北市。  延伸查詢new window
2.張慧芳(1995)。領導者與部屬間信任格局的決定要素與行為效果之探討(碩士論文)。國立臺灣大學。  延伸查詢new window
3.胡其安(1999)。組織政治氣候與員工工作態度關係之研究--以信任為干擾變項(碩士論文)。銘傳大學。  延伸查詢new window
圖書
1.Kanungo, R. N.、Mendonica, M.(1996)。Ethical dimension of leadership。Thousand Oaks, CA：Sage。  new window
2.Misztal, B. A.(1996)。Trust in Modern Societies: The Search for the Bases of Social Order。Cambridge：Blackwell Publishers Inc。  new window
3.Barber, Bernard(1983)。The Logic and Limits of Trust。New Brunswick, New Jersey：Rutgers University Press。  new window
4.羅家德(2003)。企業關係管理。臺北市：聯經。  延伸查詢new window
5.Deutsch, Morton(1973)。The Resolution of Conflict: Constructive of Destructive Processes。New Haven：Yale University Press。  new window
6.Rokeach, M.(1975)。The Nature of Human Values。New York：Free Press。  new window
7.Luhmann, N.(1979)。Trust and Power: Two Works。Chichester。  new window
其他
1.王育惠(1996)。服務業類別、關係行銷與顧客忠誠度關係之研究。  延伸查詢new window
2.徐立德(2004)。科學管理鑑往知來。  延伸查詢new window
3.孫震(2003)。人生在世--善心、公益與制度。  延伸查詢new window
4.黃亦均(2004)。企業策略可以變，價值觀不能變。  延伸查詢new window
5.簡志丞(1998)。銀行業關係品質模式之研究。  延伸查詢new window
6.Creed, D., & Miles, R.(1996)。Trust in organizations。  new window
7.Cummings, L. L., & Bromiley, P.(1996)。Transaction cost in organizations with trust。  new window
8.Gartner, W. B., & Low, M.(1990)。Trust as an organizing trope。  new window
9.Gillespie, N. A., & Mann, L.(2000)。The building blocks of trust: The role of transformational leadership and shared values in predicting team members’ trust in their leaders。  new window
10.Golembiewski, R. T., & McConkie, M.(1975)。The centrality of interpersonal trust in group processes。  new window
11.Kramer, R. M., & Tyler, T. R.(1996)。Trust in organizations: Frontiers of theory and research。  new window
12.Mayer, R. C., Davis, J. H., & Schoorman, F. D.(1995)。An interative model of organizational trust。  new window
13.Miles, R. E., & Snow, S. C.(1995)。The new network firm: A spherical structure built on a human investment philosophy。  new window
14.O’Brien, R. C.(2001)。Trust: Releasing energy to success。  new window
15.Porras, S. T., Clegg, S., & Crawford, J.(2004)。Trust as network knowledge: Precedents from Australia。  new window
16.Powell, W. W.(1996)。Trust-base forms of governance。  new window
17.Sheppard, B. H., & Tuchinsky, M.(1992)。Micro-OB and the network organization。  new window
18.Worden, S.(2003)。The role of integrity as a mediator in strategic leadership: A recipe for reputational capital。  new window
圖書論文
1.Lewicki, R. J.、Bunker, B. B.(1996)。Developing and Maintaining Trust in Work Relationships。Trust in Organizations: Frontiers of Theory and Research。Sage。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
無相關點閱
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：502（臺灣：501，外國：1） ／ 本年度總使用人次：1931025 ／ 訪客人次（自102年09月）：67728158
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上