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題名:大學體育館營運績效指標之研究--以國立臺灣大學綜合體育館為例
書刊名:臺大體育學報
作者:蔡秀華 引用關係鄭志富 引用關係
作者(外文):Tsai, Hsiu-huaCheng, Chih-fu
出版日期:2005
卷期:7
頁次:頁149-177
主題關鍵詞:體育館績效評估平衡計分卡分析層級程序法GymnasiumPerformance appraisalBalanced scorecardBSCAnalytic hierarchy processAHP
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(7) 專書(1) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:1477
  • 點閱點閱:56
本研究旨在探討大學體育館營運績效指標,並以國立臺灣大學綜合體育館爲個案,引據平衡計分卡發展之觀點,透過文獻分析及專家訪談,明瞭個案實際營運狀況,分析其現行營運指標內涵,進而建構個案營運績效指標類目,並採用分析層級程序法(Analytic Hierarchy Process; AHP)分析各指標之權重,提出專家對各指標構面及關鍵驅動因素重要性的看法,研究結果顯示:一、個案目前營運採公辦公營模式,財務上需自負盈虧,組織架構設計爲中心制度,但尚未落實,人力資源則主要爲校內主管、體育教師及約僱人員。二、個案目前未建立績效評估制度,主管所重視之營運績效指標,尚能歸納在平衡計分卡(Balanced Scorcared; BSC)顧客、財務、內部程序及創新與學習構面中,但均衡度不足,仍須進一步建構。三、本研究建構之個案營運績效指標,爲財務等四大構面、創造利潤等十三項關鍵驅動因素及五十三項行動指標。四、個案營運績效指標權重分析結果,學者專家認爲財務構面最重要,顧客構面次之,其次爲內部程序及創新與學習構面。
The research attempted to probe into operative performance appraisal indicators in university gymnasium and took National Taiwan University Sport Center as study case. Moreover, it was designed to analyze its present operative condition and examine the existing operative performance appraisal system. Based on the literature review, constructing its operative performance appraisal indicators and each level's weight. The research took the perspective of Balanced Scorecard (BSC), through document analysis and expert interview, to realize the practical operative condition of the case and analyzed the intension of its existing operative indicators, and then constructed operative performance appraisal indicator category for the case. Furthermore, Analytic Hierarchy Process (AHP) was used to analyze each indicator's weight, and propose the expert's opinions toward each indicator phase and importance of key driving factors. The results showed that: 1.The case's operation currently takes public-raise-public-operate mode. It has to be financially responsible for its own profits or losses. The organizational structure is designed as central system, which has not yet being fully implemented. Human resource mainly includes school department directors, athletic faculty, and employees. 2.The case has not yet constructed an operative performance appraisal system. The operative performance indicators which being placed importance on by directors can be included in Customer Phase, Finance Phase, Internal Process Phase, and Innovation and Learning phase of BSC. However, the balance of the indicators was not quite well and has to be further reconstructed. 3.The operative performance appraisal system constructed by the research creates 13 key driving factors and 53 acting indicators for 4 main phases (Finance, etc.). 4.As to the analyzed result about operative performance appraisal indicators' weight of the case, the experts deem that Finance Phase was most important.
期刊論文
1.Carter, N.(1991)。Learning to measure performance: The use of indicators in organization。Public Administration Review,69,85-101。  new window
2.鄭志富(20010800)。學校體育經營的新思維。學校體育,11(5)=65,2-3。  延伸查詢new window
3.Maisel, L. S.(1992)。Performance measurement: the balance scorecard approach。Journal of cost management,6(2),47-52。  new window
4.蔡秀華(20010300)。大學運動場地設施管理的新趨勢--健康產業化的規劃。國民體育季刊,30(1)=128,34-43。  延伸查詢new window
5.錢紀明(20010300)。大專體育運動場館經營管理。國民體育季刊,30(1)=128,18-22。  延伸查詢new window
6.Kaplan, Robert S.、Norton, David P.(1992)。The Balanced Scorecard: Measures That Drive Performance。Harvard Business Review,70(1),71-79。  new window
會議論文
1.杜榮瑞(2000)。運動場館經營與財務管理。大專校院運動場館經營管理座談會。台北市:中華民國體育學會。19。  延伸查詢new window
2.葉公鼎(2001)。學校體育運動設施之經營管理。二十一世紀體育人文社會科學國際研討會。臺南:台南師範學院。57-77。  延伸查詢new window
研究報告
1.鄭志富(1997)。學校運動場地設施經營管理策略之研究 (計畫編號:NSC86-2413-H-003022)。臺北市。  延伸查詢new window
2.鄭志富(1998)。全國各級學校運動場地設施調查研究 (計畫編號:NSC86-2413-H-003-022)。臺北:教育部。  延伸查詢new window
3.鄭志富、錢紀明、田文政、劉碧華、張川鈴、盧心雨(199905)。我國運動場地設施的現況及發展策略。台北市:行政院體育委員會。  延伸查詢new window
4.曾賢亮、王同茂、邱慶宏、國立臺灣大學體育室[執行](2001)。大學體育館管理模式之建構及應用研究:台大新建體育館管理體系規劃及初期營運個案分析 (計畫編號:NSC 89-2413-H002-031)。  延伸查詢new window
學位論文
1.謝文偉(2001)。台北縣立新莊體育場營運績效評估指標之研究(碩士論文)。輔仁大學。  延伸查詢new window
2.褚秀敏(1998)。關鍵成功因素與績效評估制度關連性之研究--以郵局為例(碩士論文)。國立臺灣大學,臺北。  延伸查詢new window
3.戴文隆(1998)。宜蘭縣立體育場營運績效指標之研究(碩士論文)。國立體育學院,桃園。  延伸查詢new window
4.羅澤鈺(1998)。平衡計分卡之規劃與設計(碩士論文)。國立臺灣大學。  延伸查詢new window
5.林珮琪(1998)。高科技產業研究發展績效衡量之研究--平衡計分卡觀點(碩士論文)。國立臺灣大學。  延伸查詢new window
6.何曉瑛(2000)。台灣地區公立棒球場委託民間企業經營管理之個案研究--以台南市立棒球場為例(碩士論文)。國立體育學院。  延伸查詢new window
7.王凱立(2000)。民間機構經營學校運動設施之可行性研究--以台北市市立國民中學學校游泳池設施為例(碩士論文)。國立臺灣大學,台北市。  延伸查詢new window
圖書
1.Flynn, R. B.(1993)。Facility planning for physical education, recreation, and athletic。Reston, Virginia:AAHPERD。  new window
2.許士軍(2001)。許士軍為你讀管理好書。台北市:天下文化。  延伸查詢new window
3.Carter, N.、Klein, R.、Day, P.(1992)。How organization measure success: The use of performance indicators in government。London:Routledge。  new window
4.邱金松(1994)。我國體育發展現況與評估之研究。台北市:國立教育資料館。  延伸查詢new window
5.Yin, R. K.(1987)。Case Study Research: Design and Method。Sage Publications。  new window
6.王文科(1999)。教育研究法。臺北市:五南。new window  延伸查詢new window
7.Kaplan, Robert S.、Norton, David P.(1996)。The Balanced Scorecard: Translating Strategy into Action。Boston:Harvard Business School Press。  new window
8.Yin, Robert K.(1989)。Case Study Research: Design and Methods。Sage Publications。  new window
圖書論文
1.Gonsalves, A. J.、Eiler, R. G.(1996)。Managing complex through performance measurement。Management Accounting。  new window
2.Wind. Y.、Saaty. T. L.(1980)。Marketing application of the Analytic Hierarchy Process。Management Decision。  new window
 
 
 
 
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