臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：人際衝突脈絡下新聞記者的情緒管理與溝通策略
書刊名：中華傳播學刊
作者：王哲偉／李秀珠 引用關係
作者(外文)：Wang, Che-wei／Li, Shu-chu
出版日期：2012
卷期：21
頁次：頁31-79
主題關鍵詞：人際衝突；情感事件理論；情緒；溝通策略；Interpersonal conflict；Affective events theory；Emotion；Communication strategy
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:757
  • 點閱點閱:252
本研究援引情感事件理論，檢視新聞記者在職場中所面臨的人際衝突、情緒反應及溝通策略。透過深度訪談與問卷調查法，共獲得155則人際衝突事件，包含新聞價值主觀判斷歧異、無法體恤等，這些衝突事件引發個人不同強度的情緒反應，如上司無法體恤個人比起新聞價值主觀判斷歧異，前者引發較高程度的軟性策略。此外，本研究也發現情緒會影響採用的溝通策略，如悲傷情緒越高越可能採取讓步策略。於此，本研究驗證情感事件理論。
This study adopted the affective events theory to examine the relationships among interpersonal conflicts, emotion, and communication strategies. A total of 30 intensive interviews were conducted on journalists in Taiwan, from which this study collected 155 conflict events. Data analysis categorized the 155 conflict events into 7 types: differing news value, lack of consideration, immoral behavior, unjust treatment, trying to interfere or control news, job incompetence and scooping or missing news. This study also found that respondents had different emotional intensities regarding the different types of conflict events, and different emotional intensities were associated with different types of communication strategies. For instance, the lack of consideration from a superior yielded significantly more soft emotions than differing news value from a superior did, and when respondents felt intense sadness during a conflict, they were more likely to use yielding as a communication strategy. Further findings are discussed in this paper.
期刊論文
1.Stanley, S. M.、Markman, H. J.、Whitton, S. W.(2002)。Communication, Conflict, and Commitment: Insights on the Foundations of Relationship Success from a National Survey。Famiy Process，41，659-675。  new window
2.蔡惠鈞(20090600)。勞動過程之研究：新聞記者的勞動控制和展現主體。台灣勞動評論，1(1)，89-113。new window  延伸查詢new window
3.Rhoades, J. A.、Arnold, J.、Clifford, J.(2001)。The role of affective traits and affective states in disputants' motivation and behavior during episodes of organizational conflict。Jonrnal of Organizational Behavior，22(3)，329-345。  new window
4.Gayle, B. M.、Press, R. W.(1998)。Assessing emotionality in organizational conflicts。Management Communication Quarterly，12，280-302。  new window
5.程淑華(20100900)。兩性在嫉妒情緒及引發情境之差異性研究。復興崗學報，99，125-150。new window  延伸查詢new window
6.陳書梅(20100600)。讀者服務館員負面工作情緒之實證研究--以公共圖書館為例。圖書資訊學刊，8(1)，59-96。new window  延伸查詢new window
7.Ashkanasy, N. M.、Hartel, C. E. J.、Daus, C. S.(2002)。Diversity and Emotion: The New Frontiers in Organizational Behavior Research。Journal of Management，28(3)，307-338。  new window
8.徐丹(1989)。第三人稱代詞的特點。中國語文，1989(4)，281-284。  延伸查詢new window
9.陳祥、陳宏瑞(2007)。記者個人屬性與多元控制壓力下應對策略間之關連性硏究。人文社會科學硏究，1(2)，59-80。new window  延伸查詢new window
10.吳宗祐、徐瑋伶、鄭伯壎(20021200)。怒不可遏或忍氣吞聲：華人企業主管威權領導與部屬憤怒反應。本土心理學研究，18，3-49。new window  延伸查詢new window
11.戚樹誠、楊美玉、黃瓊億(20080800)。團隊成員們的強勢溝通行為與團隊關係衝突有關嗎？探討團隊集體性的調節效果。組織與管理，1(2)，37-60。new window  延伸查詢new window
12.羅玉潔、張錦華(20061200)。人脈與新聞採集：從社會資本與組織衝突觀點檢視記者如何建立與消息來源之間的關係。中華傳播學刊，10，195-231。new window  延伸查詢new window
13.Barki, Henri、Hartwick, Jon(2004)。Conceptualizing the construct of interpersonal conflict。International Journal of Conflict Management，15(3)，216-244。  new window
14.Rodell, Jessica B.、Judge, Timothy A.(2009)。Can "Good" Stressors Spark "Bad" Behaviors? The Mediating Role of Emotions in Links of Challenge and Hindrance Stressors with Citizenship and Counterproductive Behaviors。Journal of Applied Psychology，94(6)，1438-1451。  new window
15.Rahim, M. Afzalur(2002)。Toward a Theory of Managing Organizational Conflict。International Journal of Conflict Management，13(3)，206-235。  new window
16.Wegge, J.、van Dick, R.、Fisher, G. K.、West, M. A.、Dawson, J. F.(2006)。A Test of Basic Assumptions of Affective Events Theory (AET) in Call Centre Work。British Journal of Management，17(3)，237-254。  new window
17.李秀珠(20080100)。華人的組織上行影響研究：檢視臺灣組織中的上行影響模式。新聞學研究，94，107-148。new window  延伸查詢new window
18.臧國仁、鍾蔚文、楊怡珊(20011000)。新聞工作者的社會智能--再論記者與消息來源之互動。新聞學研究，69，55-93。new window  延伸查詢new window
19.Weiss, Howard M.、Cropanzano, Russell(1996)。Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work。Research in Organizational Behavior，18，1-74。  new window
20.吳天方、郭美辰(2002)。溝通技巧在高職學校行政上的應用。學校行政，17，79-86。  延伸查詢new window
21.Allred, K. G.、Mallozzi, J. S.、Matsui, F.、Raia,C. P.(1997)。The influence of anger and compassion on negotiation performance。Organizational Behavior and Human Decision Processes，70，175-187。  new window
22.Dasborough, M. T.(2006)。Cognitive asymmetry in employee emotional reactions to leadership behaviors。The Leadership Quarterly，17，163-178。  new window
23.Desivilya,H. S.、Yagil,D.(2005)。The role of emotions in conflict management。The case of work teams，16，55-69。  new window
24.Bolger, N.、DeLongis, A.、Kessler, R. C.、Schilling, E. A.(1989)。Effects of daily stress on negative mood。Journal of Personality and Social Psychology，57，808-818。  new window
25.Butt, A. N.、Choi, J. N.(2006)。The effects of cognitive appraisal and emotion on social motive and negotiation behavior。The critical role of agency of negotiator emotion，19，305-325。  new window
26.Butt, A. N.、Choi, J. N.、Jaeger, A. M.(2005)。The effects of self-emotion。counterpart emotion，26，681-704。  new window
27.Dijkstra, M. T. M.、De Dreu, C. K. W.、Evers, A、van Dierendonck, D.(2009)。Passive responses to interpersonal conflict at work amplify employee strain。European Journal of Work and Organizational Psychology，18，405-423。  new window
28.Fitness,J.(2000)。Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates。Journal of Organizational Behavior，21，147-162。  new window
29.Rizkalla, L.、Wertheim, E. H.、Hodgson,L. K.(2008)。The roles of emotion management and perspective taking in individuals’conflict management styles and disposition to forgive。Journal of Research in Personality，42，1594-1601。  new window
30.Sanford, K.、Rowatt,W. C.(2004)。When is negative emotion positive for relationships? An investigation of married couples and roommates。Personal Relationships，11，329-354。  new window
31.Shaver, P.、Schwartz, J.、Kirson,D.、O’Connor, C.(1987)。Emotion knowledge-futher exploration of a prototype approach。Journal of Personality and Social Psychology，52，1061-1086。  new window
32.Sanford, K.(2007)。Hard and soft emotion during conflict: Investigating married couples and other relationships。Personal Relationships，14，65-90。  new window
33.Sillars, A. L.(1980)。Attributions and communication in roommate conflicts。Communication Monographs，47，180-200。  new window
34.Gaddis, B.、Connelly, S.、Mumford, M. D.(2004)。Failure feedback as an affective event: Influences of leader affect on subordinate attitudes and performance。The Leadership Quarterly，15，663-686。  new window
35.Kafetsios, K.、Zampetakis, L. A.(2008)。Emotional intelligence and job satisfaction: Testing the mediatoiy role of positive and negative affect at work。Personality and Individual Differences，44，712-722。  new window
36.Lee, C. W.(2002)。Referent role and styles of handling interpersonal conflict: Evidence from a national sample of Korean local government employees。International Journal of Conflict Management，13，127-141。  new window
37.Liu, M.(2009)。The intrapersonal and interpersonal effects of anger on negotiation strategies: A cross-cultural investigation。Human Communication Research，35，148-169。  new window
38.Liu, M. N.、Wang,C. W.(2010)。Explaining the influence of anger and compassion on negotiators’interaction goals: An assessment of trust and distrust as two distinct mediators。Communication Research，37，443-472。  new window
39.Pirola-Merlo, A.、Hartel, C.、Mann, L.、Hirst, G.(2002)。How leaders influence the impact of affective events on team climate and performance in R&D teams。The Leadership Quarterly，13，561-581。  new window
40.Rahim, M. A.(1986)。Referent role and styles of handling interpersonal conflict。The Journal of social psychology，126，79-86。  new window
41.Rahim, M. A.、Garrett, J. E.、Buntzman G. F.(1992)。Ethics of managing interpersonal conflict in orgazizations。Journal of Business Ethics，11，423-432。  new window
42.Sanford, K.(2007)。The couples emotion rating form: Psychometric properties and theoretical associations。Psychological Assessment，19，411-421。  new window
會議論文
1.范家瑜、李佳如(2006)。1新聞記者情緒管理策略硏究。台灣，台北。  延伸查詢new window
2.陳順孝(2000)。黑道陰影下的報導策略。台灣，台北。  延伸查詢new window
3.陳順孝、康永欽(1997)。新聞記者如何「記實避禍」？——傳播者與社會情境互動的本土硏究。台灣，台北。  延伸查詢new window
學位論文
1.吳金鍊(2004)。女性主管的領導型態與衝突因應之硏究--以台灣媒體組織新聞部門爲例(碩士論文)。交通大學，新竹市。  延伸查詢new window
2.詹惠茹(2008)。華人主管人格特質與衝突因應之研究(碩士論文)。國立交通大學。  延伸查詢new window
3.黃涓容(2009)。領導者的團隊情緒領導行為和團隊績效、團隊內衝突的關聯及其調節作用(碩士論文)。國立中正大學。  延伸查詢new window
圖書
1.Wimmer, R. D.、Dominick, J. R.(1991)。Mass Media Research: An Introduction。Belmont, CA：Wadsworth Publishing Co.。  new window
2.馮觀富(2005)。情緒心理學。臺北市：心理出版社股份有限公司。  延伸查詢new window
3.Rubin, Allen、Babbie, Earl R.、陳若平、張祐綾(2007)。社會工作研究法。臺北：五南。  延伸查詢new window
4.邱皓政(2002)。量化研究統計分析：SPSS中文視窗版資料分析範例解析。臺北：五南。  延伸查詢new window
5.楊國樞、文崇一、吳聰賢、李亦園(1978)。社會及行為科學研究法。東華書局。new window  延伸查詢new window
6.Rahim, M. A.(2001)。Managing conflict in organizations。Westport, CT：Quorum Books。  new window
7.Krippendorff, K.(2007)。Computing Krippendorff's alpha-reliability (Departmental Papers ASC)。Philadelphia。  new window
8.Smith,C. S.、Sulsky, L.(1995)。An investigation of job-related coping strategies across multiple stressors and samples。Job stress interventions。Washington, DC。  new window
9.Fehr, B.、Baldwin, M.(1996)。Prototype and script analyses of laypeople’s knowledge of anger。Knowledge structures in close relationships: A social psychological approach。Mahwah, NJ。  new window
10.Fitness,J.(2001)。Betrayal, rejection, revenge, and forgiveness: An interpersonal script approach。Interpersonal rejection。New York。  new window
圖書論文
1.Peterson, D. R.(1983)。Conflict。Close relationships。NY：W. H. Freeman。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：1349（臺灣：1331，外國：18） ／ 本年度總使用人次：1827278 ／ 訪客人次（自102年09月）：67636963
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上