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題名：「罵」有用嗎？以資源保存理論看不當督導對部屬的影響
書刊名：人力資源管理學報
作者：許境頤 引用關係／江彧慈
作者(外文)：Hsu, Chin-yi／Chiang, Yu-tzu
出版日期：2013
卷期：13:1
頁次：頁81-104
主題關鍵詞：不當督導；工作倦怠；工作投入；人格韌性；Abusive supervision；Burnout；Job involvement；Hardiness
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(8) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:153
  • 點閱點閱:93
本研究採資源保存理論的觀點，探討不當督導對個體的影響歷程。本研究視不當督導為狀態資源與外在資源，人格韌性為個人特徵資源，探討在不當督導的環境下，個人的工作倦怠與人格韌性對其工作投入之影響。本研究以10家科技業中在職且有直屬主管之工程師和技術員為對象，分兩階段進行資料收集，共獲得300筆有效資料。研究結果顯示，在控制共事年資、與主管性別相同與否和社會期許等變項後，工作倦怠對不當督導及工作投入具中介效果，而人格韌性則可調節不當督導與工作倦怠之關係。
Taking the perspective of Conservation of Resource Theory (COR), we investigated the impact of abusive supervision on subordinates' burnout and job involvement. We also examined the moderating role of subordinates' personality hardness in the above relationship. Data was collected at two time periods from 300 participants, separated by a one month interval, to avoid common method variance. Results suggested that abusive supervision was negatively related to subordinates' job involvement and subordinates' burnout mediated this relationship. Subordinates' personality hardiness moderated the positive relationship between abusive supervision and burnout, such that the relationship was weaker in individuals with high personality hardiness. The theoretical and practical implications of this study were also discussed.
期刊論文
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4.Florian, V.、Mikulincer, M.、Taubman, O.(1995)。Dose hardiness contributes to mental health during a stressful real-life situation? The roles of appraisal and coping。Journal of Personality and Social Psychology，68(4)，687-695。  new window
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6.Maddi, S. R.、Harvey, R. H.、Khoshaba, D. M.、Lu, J. L.、Persico, M.、Brow, M.(2006)。The personality construct of hardiness III: Relationships with repression, innovativeness, authoritarianism, and performance。Journal of Personality，74(2)，575-597。  new window
7.洪嘉琳、胡佩怡(2009)。主管不當督導與部屬情緒耗竭之關係：前置因素與調節效果之探討。勞工安全衛生簡訊，96，11-13。  延伸查詢new window
8.Bakker, A. B.(2011)。An evidence-based model of work engagement。Current Directions in Psychological Science，20(4)，265-269。  new window
9.Duffy, M. K.、Ganster, D. C.、Pagon, M.(2002)。Social undermining at work。Academy of Management Journal，45，331-351。  new window
10.Emery, R. E.、Laumann-Billings, L.(1998)。An overview of the nature, causes, and consequences of abusive family relationships: Toward differentiating maltreatment and violence。American Psychologist，53，121-135。  new window
11.Erkutlu, H.(2012)。Impact of psychological hardiness and self-monitoring on teacher burnout。Hacettepe University Journal of Education，43，186-197。  new window
12.Glaso, L.、Einarsen, S.(2006)。Experienced affects in leader-subordinate relationships。Scandinavian Journal of Management，22，49-73。  new window
13.Gilbreath, B.、Benson, P. G.(2004)。The contribution of supervisor behaviour to employee psychological well-being。Work and Stress，18(3)，255-266。  new window
14.Harvey, P.、Stoner, J.、Hochwarter, W.、Kacmar, C.(2007)。Coping with Abusive Supervision: The Neutralizing Effects of Ingratiation and Positive Affect on Negative Employee Outcomes。The Leadership Quarterly，18(3)，264-280。  new window
15.Maddi, S. R.、Khoshaba, D. M.、Persico, M.、Lu, J. L.、Harvey, R.、Bleecker, F.(2002)。The personality construct of hardiness, II: Relationships with comprehensive tests of personality and psychopathology。Journal of Research in Personality，36(1)，72-85。  new window
16.Syed, M. A.(2010)。Personality hardiness, job involvement and job burnout among teachers。International Journal of Vocational and Technical Education，2(3)，36-40。  new window
17.Van Dierendonck, D.、Haynes, C.、Borrill, C.、Stride, C. B.(2007)。Effects of upward feedback on leadership behaviour toward subordinates。The Journal of Management Development，26(3)，228-238。  new window
18.Wu, T.-Y.、Hu, C.。Abusive supervision and subordinate emotional labor: The moderating role of openness personality。Journal of Applied Social Psychology，43(5)，956-970。  new window
19.Tepper, B. J.、Duffy, Michelle K.、Shaw, Jason D.(2001)。Personality Moderators of the Relationship between Abusive Supervision and Subordinates' Resistance。Journal of Applied Psychology，86(5)，974-983。  new window
20.Hobfoll, G. H.(1988)。Conservations of resources: A new attempt at conceptualizing stress。American Psychologist，44(3)，513-524。  new window
21.Hays, Ron D.、Hayashi, Toshi、Stewart, Anita L.(1989)。A Five Item Measure of Socially Desirable Response Set。Educational and Psychological Measurement，49(3)，629-636。  new window
22.Kobasa, S. C.、Maddi, S. R.、Kahn, S.(1992)。Hardiness and health: A prospective study。Journal of Personality and Social Psychology，42(1)，168-177。  new window
23.MacCallum, R. C.、Hong, S.(1997)。Power analysis in covariance structure modeling using。Multivariate Behavioral Research，32(2)，193-210。  new window
24.Simoni, P. S.、Paterson, J. J.(1997)。Hardiness, coping, and burnout in the nursing workplace。Journal of Professional Nursing，13，178-185。  new window
25.Parkers, R. K.(1994)。Personality and coping as moderators of work stress process: models, methods and measures。Work & Stress，8(2)，110-129。  new window
26.Tepper, Bennet J.、Duffy, Michelle K.、Hoobler, Jeeny、Ensley, Michael D.(2004)。Moderators of the Relationships between Coworkers' Organizational Citizenship Behavior and Fellow Employees' Attitudes。Journal of Applied Psychology，89(3)，455-465。  new window
27.吳宗祐(20080600)。由不當督導到情緒耗竭：部屬正義知覺與情緒勞動的中介效果。中華心理學刊，50(2)，201-221。new window  延伸查詢new window
28.Kobasa, Suzanne C.(1979)。Stressful Life Events, Personality, and Health: An Inquiry into Hardiness。Journal of Personality and Social Psychology，37(1)，1-11。  new window
29.Mitchell, Marie S.、Ambrose, Maureen L.(2007)。Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs。Journal of Applied Psychology，92(4)，1159-1168。  new window
30.林姿葶、鄭伯壎(20071200)。性別與領導角色孰先孰後？--主管-部屬性別配對、共事時間及家長式領導。中華心理學刊，49(4)，433-450。new window  延伸查詢new window
31.吳宗祐、徐瑋伶、鄭伯壎(20021200)。怒不可遏或忍氣吞聲：華人企業主管威權領導與部屬憤怒反應。本土心理學研究，18，3-49。new window  延伸查詢new window
32.Brown, Steven P.(1996)。A meta-analysis and review of organizational research on job involvement。Psychological Bulletin，120(2)，235-255。  new window
33.Chiu, S.-F.、Tsai, M.-C.(2006)。Relationships among burnout, job involvement, and organizational citizenship behavior。The Journal of Psychology: Interdisciplinary and Applied，140(6)，517-530。  new window
34.Kanungo, Rabindra N.(1982)。Measurement of job and work involvement。Journal of Applied Psychology，67(3)，341-349。  new window
35.Lodahl, Thomas M.、Kejnar, Mathilde(1965)。The definition and measurement of job involvement。Journal of Applied Psychology，49(1)，24-33。  new window
36.Preacher, Kristopher J.、Hayes, Andrew F.(2004)。SPSS and SAS procedures for estimating indirect effects in simple mediation models。Behavior Research Methods, Instruments, & Computers，36(4)，717-731。  new window
37.Aryee, S.、Chen, Z. X.、Sun, L.-Y.、Debrah, Y. A.(2007)。Antecedents and outcomes of abusive supervision: Test of a trickle-down model。Journal of Applied Psychology，92(1)，191-201。  new window
38.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology，52(1)，397-422。  new window
39.Tepper, Bennett J.(2000)。Consequences of abusive supervision。Academy of Management Journal，43(2)，178-190。  new window
40.Tepper, Bennett J.(2007)。Abusive supervision in work organizations: Review, synthesis, and research agenda。Journal of Management，33(3)，261-289。  new window
41.Demerouti, E.、Bakker, A. B.、Nachreiner, F.、Schaufeli, W. B.(2001)。The job demands-resources model of burnout。Journal of Applied Psychology，86(3)，499-512。  new window
42.Lang, A.、Goulet, C.、Aita, M.、Giguere, V.、Lamarre, H.、Perreault, E.(2001)。Weathering the storm of perinatal bereavement via hardiness。Death Studies，25(6)，497-512。  new window
43.Yagil, D.(2006)。The relationship of abusive and supportive workplace supervision to employee burnout and upward influence tactics。Journal of Emotional Abuse，6(1)，49-65。  new window
會議論文
1.Wu, T. Y.(2008)。From abusive supervision to subordinates' emotional exhaustion: The mediating effects of subordinates' justice perception and emotional labor。XXIX International Congress of Psychology ICP。Berlin。  new window
圖書
1.Hobfoll, G. H.、Shirom, A.(2001)。Handbook of organizational behavior。New York：Marcel Dekker。  new window
2.Robbins, S. P.(2010)。Organizational behavior。Upper Saddle River, NJ：Prentice Hall。  new window
3.Tennen, H.、Affleck, G.(1998)。Personality and transformation in the face of adversity。Posttraumatic growth: Positive changes in the aftermath of crisis'。Mahwah, NJ：Erlbaum。  new window
4.吳宗祐、胡佩怡(2007)。高科技產業從業人員過勞實證研究。臺北：行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
5.Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ：Prentice-Hall。  new window
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7.李茂能(2009)。圖解Amos在學術研究之運用。臺北：五南圖書出版股份有限公司。  延伸查詢new window
8.Maslach, C.、Jackson, S. E.、Leiter, M. P.(1996)。Maslach Burnout Inventory: Manual。Palo Alto, California：Consulting Psychologist Press。  new window
9.Schaufeli, W. B.、Maslach, C.、Marek, T.(1993)。Professional burnout: Recent developments in theory and research。Washington, DC：Taylor & Francis。  new window
10.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
11.Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。  new window
單篇論文
1.Hayes, Andrew F.(2012)。PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling，Ohio State University。，http://www.afhayes.com/public/process2012.pdf。  new window
圖書論文
1.Maslach, C.、Jackson, S. E.(1984)。Burnout in organizational settings。Applied social psychology annual: applications in organization settings。California：Sage。  new window
2.Sobel, M. E.(1982)。Asymptotic confidence intervals for indirect effects in structural equations models。Sociology methodology 1982。San Francisco：Jossey-Bass。  new window
 
 
 
 
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