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引文資料
題名:
醫院的內部責任對員工組織承諾之影響
書刊名:
醫務管理期刊
作者:
張偉洲
/
黃建民
/
何佩珊
/
謝雅惠
/
謝聖哲
作者(外文):
Chang, Wei-chou
/
Huang, Chien-min
/
Ho, Pei-shen
/
Hsieh, Ya-hui
/
Hsieh, Sheng-che
出版日期:
2015
卷期:
16:1
頁次:
頁78-99
主題關鍵詞:
內部責任
;
醫院
;
員工
;
組織承諾
;
Internal responsibility
;
Hospital
;
Employee
;
Organizational commitment
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
1
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
1
共同引用:
502
點閱:32
目的:在快速變遷且高度競爭的健康照護產業環境中,醫院經營除了績效管理之外,社會責任及利益關係人管理更不可忽視。近年來我國面臨嚴重的醫療勞動人權爭議,本研究旨在探究員工作為醫院的重要利益關係人,看待醫院實踐攸關員工福祉的內部責任之態度及對於組織承諾的影響,對於醫院管理及醫療改革均具有實務意涵。方法:本研究問卷包括員工對於醫院實踐內部責任的感受與期待、醫院實踐社會責任重要性的信念與組織承諾等三個量表,以南台灣某醫療體系員工為研究母群體,在2013年3月至10月間發放600 份匿名問卷,完整回收561份,回收率達93.5%。結果:員工對於醫院實踐內部責任的感受與期待確有顯著差距。年齡愈大、職級愈高以及對於醫院實踐內部責任的感受愈佳者之情感性承諾明顯強烈。醫事人員、醫學中心以及醫院實踐社會責任重要性信念較高者之持續性承諾明顯強烈,醫師則相反。職級愈高、實踐內部責任的感受愈佳以及對於醫院實踐社會責任重要性的信念愈強者之規範性承諾明顯強烈。結論:當員工對於醫院實踐內部責任的感受愈是積極正面,對醫院的認同程度就會愈高。若重視員工是醫院的重要的資本,就必須積極提供友善且人性化的工作環境,以提升員工之責任感,進而增進其對組織之承諾。
以文找文
Objectives: In the fast changing and highly competitive environment of the health care industry, social responsibility and employee commitment cannot be ignored by hospital management in the pursuit of performance. Hospitals in Taiwan are dealing with concerns about the labor rights of medical workers. The aims of this study were to examine employees' perceptions of and expectations about the internal responsibility practices of hospitals and to explore the relationship between those perceptions and their organizational commitment. Methods: The questionnaire developed for this study was composed of three scales: employees' perceptions of and expectation about internal responsibility practices of hospitals, their belief in the importance of the hospital's social responsibility (IHSR) and their organizational commitments. The study population consisted of employees from a medical group in Southern Taiwan. A total of 600 anonymous questionnaires were distributed from March to October 2013; 561 of these were successfully completed, yielding a completion rate of 93.5%. Results: There were significant differences between employees' perceptions of and expectations about hospital's internal responsibility practices. Employees who were senior, had higher level jobs and had greater perceptions of internal responsibility practices exhibited a stronger affective commitment. Employees who were medical support staff, worked in a medical center and believed in the importance of a hospital's social responsibility displayed stronger continuance commitments, where as physicians did not have such commitments. Employees who had higher level jobs, greater perceptions of internal responsibility practices and stronger beliefs in IHSR exhibited stronger commitments. Conclusions: When employees had more positive perceptions about the internal responsibility practices of the hospital where they served, they had higher levels of identification with the hospital; this influenced job satisfaction and organizational performance. Employees should be recognized as crucial capital by hospitals and managers must provide them with friendly and humane work environments in order to promote a greater sense of responsibility and organizational commitment.
以文找文
期刊論文
1.
Etheredge, J. M.(1999)。The perceived role of ethics and social responsibility: An alternative scale structure。Journal of Business Ethics,18(1),51-64。
2.
Rego, A.、Leal, S.、Cunha, M. P.、Faria, J.、Pinho, C.(2010)。How the Perceptions of Five Dimensions of Corporate Citizenship and Their Inter-inconsistencies Predict Affective Commitment。Journal of Business Ethics,94(1),107-127。
3.
Singhapakdi, A.、Vitell, S. J.、Rallapalli, K. C.、Kraft, K. L.(1996)。The perceived role of ethics and social responsibility: A scale development。Journal of Business Ethics,15(11),1131-1140。
4.
Ditlev-Simonsen, C. D.、Midttun, A.(2011)。What Motivates Managers to Pursue Corporate Responsibility? A Survey among Key Stakeholders。Corporate Social Responsibility and Environmental Management,18(1),25-38。
5.
Longo, M.、Mura, M.、Bonoli, A.(2005)。Corporate Social Responsibility and Corporate Performance: The Case of Italian SMEs。Corporate Governance: The International Journal of Business in Society,5(4),28-42。
6.
Spiller, R.(2000)。Ethical Business and Investment: A Model for Business and Society。Journal of Business Ethics,27,149-160。
7.
Turker, Duygu(2009)。Measuring Corporate Social Responsibility: A Scale Development Study。Journal of Business Ethics,85(4),411-427。
8.
Abreu, R.、David, F.、Crowther, D.(2005)。Corporate Social Responsibility is Urgently Needed in Health Care。Social Responsibility Journal,1(3/4),226-240。
9.
Brugha, R.、Varvasovszky, Z.(2000)。Stakeholder Analysis: a Review。Health Policy and Planning,15(3),239-246。
10.
張雅婷(2014)。體檢「財團法人醫院」財務真相記者會。醫改季刊,56,4-7。
延伸查詢
11.
ALshbiel, S. O.、Al-Awawdeh, W. M.(2011)。Internal social responsibility and its impact on job commitment: Empirical study on Jordanian Cement Manufacturing Co.。International Journal of Business and Management,6(12),94-102。
12.
Cornelius, Nelarine、Todres, Mathew、Janjuha-Jivraj, Shaheena、Woods, Adrian、Wallace, James(2008)。Corporate social responsibility and the social enterprise。Journal of Business Ethics,81(2),355-370。
13.
Ellis, A. D.(2009)。The impact of corporate social responsibility on employee attitudes and behaviors。Academy of Management Proceedings,2009(1),1-6。
14.
Fottler, M. D.、Blair, J. D.、Whitehead, C. J.、Laus, M. D.、Savage, G. T.(1989)。Assessing key stakeholders: Who matters to hospitals and why?。Hospital and Health Services Administration,34(4),525-546。
15.
Keraita, J. M.、Oloko, M. A.、Elijah, C. M.(2013)。The influence of internal corporate social responsibility on employee commitment in the banking sector: A survey of commercial banks in Kisii Town, Kenya。International Journal of Arts and Commerce,2(1),59-76。
16.
Rohini, R.、Mahadevappa, B.(2010)。Social responsibility of hospitals: An Indian context。Social Responsibility Journal,6(2),268-285。
17.
Stancu, A.、Grigore, G. F.、Rosca, M. I.(2011)。The impact of corporate social responsibility on employees。International Proceedings of Economics Development and Research,21,11-17。
18.
Stevens, R. A.(1991)。The hospital as a social institution, new-fashioned for the 1990s。Hospital and health services administration,36(2),163-173。
19.
Stites, J. P.、Michael, J. H.(2011)。Organizational commitment in manufacturing employees: Relationships with corporate social performance。Business and Society,50(1),50-70。
20.
Kakabadse, N. K.、Rozuel, C.(2006)。Meaning of corporate social responsibility in a local French hospital: A case study。Society and Business Review,1(1),77-96。
21.
Papasolomou-Doukakis, I.、Krambia-Kapardis, M.、Katsioloudes, M.(2005)。Corporate social responsibility: The way forward? Maybe not!: A preliminary study in Cyprus。European Business Review,17(3),263-279。
22.
Rego, A.、Leal, S.、Cunha, M. P.(2011)。Rethinking the employees' perceptions of corporate citizenship dimensionalization。Journal of Business Ethics,104(2),207-218。
23.
Al-bdour, A. A.、Ellisha, N.、Lin, S. K.(2010)。The Relationship between Internal Corporate Social Responsibility and Organizational Commitment within the Banking Sector in Jordan。international Journal of Human and Social Science,5(14),933-951。
24.
Peterson, D. K.(2004)。The relationship between perceptions of corporate citizenship and organizational commitment。Business & Society,43(3),296-319。
25.
Shore, Lynn McFarlane、Wayne, Sandy J.(1993)。Commitment and Employee Behavior: Comparison of Affective Commitment and Continuance Commitment with Perceived Organizational Support。Journal of Applied Psychology,78(5),774-780。
26.
Turker, D.(2009)。How Corporate Social Responsibility Influences Organizational Commitment。Journal of Business Ethics,89(2),189-204。
27.
彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。
延伸查詢
28.
Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review,1(1),61-89。
29.
Porter, Lyman W.、Steers, Richard M.、Mowday, Richard T.、Boulian, Paul V.(1974)。Organizational commitment, job satisfaction, and turnover among psychiatric technicians。Journal of Applied Psychology,59(5),603-609。
30.
Carroll, Archie B.(1991)。The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders。Business Horizons,34(4),39-48。
31.
Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology,63(1),1-18。
圖書
1.
Gond, J.、El-Akremi, A.、Igalens, J.、Swaen, V.(2010)。Corporate Social Responsibility Influence on Employees。Nottingham:International Centre for Corporate Social Responsibility。
2.
台灣永續能源研究基金會(2010)。2010台灣企業永續報告獎年度評鑑專刊。台灣永續能源研究基金會。
延伸查詢
其他
1.
Zinkin, J.(20071020)。Corporate Social Responsibility in Private Hospitals,http://www.asianhhm.com/healthcare_management/corporate_privatehospitals.htm。
2.
台灣永續能源研究基金會(2014)。台灣企業永續報告獎,http://www.taise.org.tw/active_areashow.php?cid=309andid=834, 2014/09/10。
延伸查詢
3.
黃恩達,李芸婷(2013)。血汗醫院名單出爐--衛福部醫院(署醫)、長庚、台大分院、醫美診所上榜,http://www.thrf.org.tw/Page_Show.asp?Page_ID=1782, 2014/09/10。
延伸查詢
4.
Tehemar, S.(20120924)。Corporate Social responsibility in Healthcare,http://healthworkscollective.com/drtehemar/43791/corporate -socialresponsibility-healthcare-sectors。
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