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題名:價值-信念-規範理論應用於文化觀光體驗之研究-台南孔廟之啟示
作者:戴永家 引用關係
作者(外文):Yeong-JiaDay
校院名稱:國立成功大學
系所名稱:交通管理學系碩博士班
指導教授:黃國平
學位類別:博士
出版日期:2013
主題關鍵詞:具文化意義的行為正向文化行為重要性-表現性分析Cultural Significant BehaviorPro-cultural BehaviorImportance-Performance Analysis
原始連結:連回原系統網址new window
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  本研究以「價值-信念-規範」理論之概念,提出「具文化意義的行為」之理論架構,探討遊客「正向文化行為」之形成。以台南孔廟文化園區為研究範圍,利用便利抽樣對參訪遊客進行問卷調查。總計共發出1560份問卷,刪除填答不完整之問卷後,最後獲得有效問卷樣本數為1372份,有效問卷率為87.95%。
資料分析方面,首先將體驗品質資料利用成對樣本t檢定找出遊客預期重要性與感受表現性具差異性因素,描繪於重要性-表現性圖形中。接著以遊客所感受到的體驗品質為基礎,進行探索性因素分析,萃取出五個體驗因素,作為後續進行集群分析之集群變數。集群分析後將所有樣本依各群體驗品質屬性之分數,命名為高、中、低體驗三集群,以結構方程模式實證假設模式。
研究結果顯示,整體遊客的結構模式與低體驗品質集群之模式相同;未參與過祭孔大典者與中體驗品質模式相同,而且文化信念是文化價值與文化行為意向的中介變數;所有模式中只有具有參與祭孔大典經驗者之模式支持價值-信念-規範理論之假設。體驗品質對本研究假設模式之干擾效果也得到驗證。最後提出理論與管理意涵與建議。
This study develops a conceptual framework of cultural significant behavior to measure pro-cultural behavior of tourists. The Value-Belief-Norm theory of Stern (1999, 2000) was used as a template for the development of framework. A convenience sampling method was adopted for data collection from a survey to tourists who traveled to Tainan Confucian Temple in the city of Tainan. A total of 1560 questionnaires were distributed and 1372 usable responses were obtained after removing incomplete samples, resulting in a response rate of 87.95%.
Based on paired t-tests to evaluate the experience quality, the significant difference between importance and performance of 25 attributes were identified and illustrated. Exploratory factor analysis with VARIMAX rotation was employed to identify experience quality and results in five factors. Based on the five segmentation variables, a cluster analysis was carried out, and a three-cluster solution was identified. According to their scores of experience quality attributes, the clusters were named high level experienced, medium level experienced and low level experienced, respectively. A structural equation modeling (SEM) approach was employed to test the research hypotheses.
Results revealed that the experience quality of overall tourists was corresponding to the low level experienced group. Analyses also showed that cultural belief mediated the effects of cultural value and cultural behavior intention on the model of medium level of experience quality and The Confucius Ceremony non-experienced group. Further, the model of The Confucius Ceremony experienced group supported the proposed pro-cultural behavior framework. Finally, experience quality as moderator effects on the proposed model was identified. Theoretical and managerial implications of the research findings for cultural tourism are further discussed.
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