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題名：國際觀光旅館主管與部屬關係、工作滿足與組織承諾關聯性之研究
書刊名：人力資源管理學報
作者：廖述賢 引用關係／胡大謙／鐘慧瑩
作者(外文)：Liao, Shu-hsien／Hu, Da-chian／Chung, Hui-ying
出版日期：2008
卷期：8:1
頁次：頁1-23
主題關鍵詞：主管與部屬關係；工作滿足；組織承諾；結構化方程式；調節分析；Leader-member relation；Job satisfaction；Organizational commitment；Structural equation modeling；Moderator analysis
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(8) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:512
  • 點閱點閱:158
本研究以交通部觀光局所公佈的全國60家國際級觀光旅館爲研究母體，其中24家作爲研究樣本，並回收303份有效問卷，透過結構方程模式將主管與部屬關係、工作滿足與組織承諾的影響進行實證分析。研究結果發現，工作滿足爲主管與部屬關係、組織承諾間的中介變項，亦即欲提昇員工的組織承諾，主管必須和部屬維持良好的關係，並使部屬對其工作感到滿足。另外，主管與員工關係對工作滿足有正向影響；而工作滿足對組織承諾亦有正向影響。最後，本研究利用多群體分析，發現工作滿足與組織承諾，會受到不同職務的調節。
This study chooses 60 tourism bureau approved international hotels as the population and 24 of these hotels as the sample. Questionnaire survey was conducted and 303 valid replies were received. The research analyzes cause and effect relations among leader-member relation, organizational commitment and job satisfaction utilizing structural equation modeling. The result shows that job satisfaction is the mediation variable between organization commitment and leader-member relation. That is, if an organization wants to improve employee commitment, Supervisors must keep high quality relation with subordinates and let employee feel satisfaction to their job. Moreover, leader-member relation has a positive effect on job satisfaction and job satisfaction also has positive influence on organization commitment. Finally, we used multi-group approach and found that job satisfaction and organizational commitment were moderated by position.
期刊論文
1.Yavas, U.、Bodur, M.(1999)。Satisfaction among Expatriate Managers: Correlates and Consequences。Career Development International，4(5)，261-269。  new window
2.Sagie, A.(1998)。Employee absenteeism, organizational commitment, and job satisfaction: Another look。Journal of Vocational Behavior，52(2)，156-171。  new window
3.Donavan, D. T.、Brown, T. J.、Mowen, J. C.(2004)。Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors。Journal of Marketing，68(1)，128-146。  new window
4.Karatepe, O. M.、Sokmen, A.(2006)。The Effects of Work Role and Family Role Variables on Psychological and Behavioral Outcomes of Frontline Employees。Tourism Management，27(2)，255-268。  new window
5.Kim, W. G.、Leong, J. K.、Lee, Y. K.(2005)。Effect of Service Orientation on Job Satisfaction, Organizational Commitment, and Intention of Leaving in a Casual Dining Chain Restaurant。International Journal of Hospitality Management，24(2)，171-193。  new window
6.Thompson, H. B.、Werner, J. M.(1997)。The impact of role conflict/facilitation on core and discretionary behaviors: testing a mediated model。Journal of Management，23(4)，583-601。  new window
7.Fletcher, Clive、Williams, Richard(1996)。Performance Management, Job Satisfaction and Organizational Commitment。British Journal of Management，7(2)，169-179。  new window
8.Driscoll, J. W.(1978)。Trust and Participation in Organizational Decision Making as Predictors of Satisfaction。Academy of Management Journal，21(1)，44-56。  new window
9.Brown, Steven P.、Peterson, Robert A.(1994)。The effect of effort on sales performance and job satisfaction。Journal of Marketing，58(2)，70-80。  new window
10.Ang, J.、Soh, P. H.(1997)。User Information Satisfaction, Job Satisfaction and Computer Background: An Exploratory Study。Information & Management，32(5)，255-266。  new window
11.Testa, Mark R.(2001)。Organizational Commitment, Job Satisfaction, and Effort in the Service Environment。Journal of Psychology，135(2)，226-236。  new window
12.Spector, P. E.(2006)。Method variance in organizational research: Truth or urban legend?。Organizational Research Methods，9(2)，221-232。  new window
13.Adams, C. H.、Schlueter, D. W.、Barge, J. K.(1988)。Communication and motivation within the superior-subordinate dyad: Testing the conventional wisdom of volunteer management。Journal of Applied Communication Research，16，69-81。  new window
14.Albrecht, T. L.、Hall, B. J.(1991)。Facilitating talk about new ideas: The role of personal relationships in organizational innovation。Communication Monographs，58(3)，273-288。  new window
15.Stewart, L. P.、Gudykunst, W. B.、Ting-Toomey, S.、Nishida, T.(1986)。The effects of decision-making style on openness and satisfaction within Japanese organizations。Communication Monographs，53，236-251。  new window
16.Tjosvold, D.(1984)。Effects of leader warmth and directness on subordinate performance on a subsequent task。Journal of Applied Psychology，69，422-427。  new window
17.Karatepe, O. M.、Uludag, O.、Menevis, I.、Hadzimehmedagic, L.、Baddar, L.(2006)。The effects of selected individual characteristics on frontline employee performance and job satisfaction。Tourism Management，27(4)，547-560。  new window
18.Arnett, D. B.、Laverie, D. A.、McLane, C.(2002)。Using job satisfaction and pride as internal-marketing tools。Cornell Hotel and Restaurant Administration Quarterly，43(2)，87-96。  new window
19.Meyer, John P.、Stanley, David J.、Herscovitch, Lynne、Topolnytsky, Laryssa(2002)。Affective, Continuance, and Normative Commitment to the Organization: A Meta-Analysis of Antecedents, Correlates, and Consequences。Journal of Vocational behavior，61(1)，20-52。  new window
20.Liou, K. T.(1995)。Understanding employee commitment in the public organization: a study of the juvenile detention center。International Journal of Public Administration，18(8)，1269-1295。  new window
21.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
22.Cronbach, Lee J.(1951)。Coefficient alpha and the internal structure of tests。Psychometrika，16(3)，297-334。  new window
23.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
24.Reichers, Arnon E.(1985)。A Review and Reconceptualization of Organizational Commitment。Academy of Management Review，10(3)，465-476。  new window
25.Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology，63(1)，1-18。  new window
學位論文
1.潘玟諺(2005)。博物館義工個人背景、參與動機與工作滿意度之研究--以高雄市立歷史博物館為例(碩士論文)。國立屏東師範學院。  延伸查詢new window
2.許朝欽(2000)。組織文化、領導行為與員工工作態度間關係之實證研究--台灣某一商業銀行之個案研究(碩士論文)。朝陽大學。  延伸查詢new window
圖書
1.Fiedler, F. F.、Chemers, M. M.(1984)。Improving Leadership Effectiveness: the Leader Match Concept。New York, NY：John Wiley and Sons。  new window
2.Mowday, R. T.、Porter, L.M.、Steers, R.M.(1982)。Employee organizational link ages : The psychology of commitment absenteeism, and turnover。New York：Academic Press。  new window
3.Bass, B. M.(1990)。Bass & Stogdill's handbook of leadership: Theory, research & managerial applications。New York：The Free Press。  new window
4.Fiedler, F. E.、Chemers, M. M.、Mahar, L.(1977)。Improving Leadership Effectiveness: The Leader Match Concept。New York：John Wiley & Sons。  new window
5.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York：John Wiley & Sons。  new window
6.Kline, R. B.(1998)。Principle and practice of structural equation modeling。New York, NY：Guilford Press。  new window
7.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
單篇論文
1.譚瑾瑜(2005)。臺灣觀光產業的現況與未來發展。  延伸查詢new window
其他
1.行政院經濟建設委員會(2006)。2015我國服務業發展願景與目標。  延伸查詢new window
2.曹雲浩(1990)。主管部屬間行爲配合與工作績效的關係。  延伸查詢new window
3.林財丁、林瑞發譯，羅賓斯著(2006)。組織行爲。  延伸查詢new window
4.陳慶瑞(1989)。費德勒權變領導理論硏究。new window  延伸查詢new window
5.交通部觀光局(2007)。台灣地區觀光旅館槪況。  延伸查詢new window
6.Bartle, S. A.，Dansby, M. R., Landis, D.，& McIntyre, R. M.(2002)。The effect of equal opportunity fairness attitudes on job satisfaction, organizational commitment, and perceived work group efficacy。  new window
7.Beach, B. H., & Beach, L. R.(1978)。A note on judgments of situational favorableness and probability of success。  new window
8.Fournet, G. P., Distefano, M. K., & Pryer, M. W.(1966)。Job satisfaction issues and problem。  new window
9.Gregson, T.(1990)。The separate constructs of communication satisfaction and job satisfaction。  new window
10.Hackett, R. D., & Guion, R. M.(1985)。A reevaluation of the absenteeism job satisfaction, relationship。  new window
11.Kristin, L. S.(2005)。The effects of supervisors’ trust of subordinates and their organization on job satisfaction and organizational commitment。  new window
12.Mathieu, J. E.(1988)。A causal model of organizational commitment in military training environment。  new window
13.Mathieu, J. E.，& Hamel, K.(1989)。A causal model of the antecedents of organizational commitment among professionals and nonprofessionals。  new window
14.Mathieu, J. E.，Hofmann, D. A., & Farr, J. L.(1993)。Job Perception-job satisfaction relations: An empirical comparison of three competing theories。  new window
15.Price, J. L. & Mueller, C. W.(1986)。Absenteeism and turnover of part-time employees。  new window
16.Robbins, S. P.(2003)。Organizational behavior。  new window
17.Robert, C. & Angelo, D.(1995)。Organizational behavior。  new window
18.Schaffer, M.(1953)。Job satisfaction as related to need satisfaction in work。  new window
19.Smith, P. C. Kendall, L. M., & Hulin, C. L.(1969)。Measurement of satisfaction in work and retirement。  new window
20.Wong, C.-S., Wong, Y.-t., Hui, C., & Law, K. S.(2001)。The significant role of Chinese employees’ organizational commitment: Implications for managing employees in Chinese societies。  new window
圖書論文
1.Graen, G. B.、Cashman, J. F.(1975)。A Role-Making Model of Leadership in Formal Organizations: A Developmental Approach。Leadership Frontiers。Kent State University Press。  new window
 
 
 
 
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