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題名:探討餐旅業員工正負向情感特質與組織公民行為、離職傾向之關係--兼論工作家庭衝突之中介效果
書刊名:觀光與休閒管理期刊
作者:陳志忠王翊安吳守從 引用關係
作者(外文):Chen, Chih-chungWang, I-anWu, Shou-tsung
出版日期:2016
卷期:4:1
頁次:頁67-80
主題關鍵詞:正負向情感特質工作-家庭衝突組織公民行為離職傾向Positive affectivityWork-family conflictNegative affectivityOrganizational citizenship behaviorTurnover intention
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:606
  • 點閱點閱:23
本研究旨在探討餐旅服務業員工正負向情感特質與工作-家庭衝突對組織公民行為及離職傾向之關係,亦進一步探討工作-家庭衝突的中介效果。研究受訪者以餐旅服務業正職員工為對象,同時透過管理者協助發放問巻,結果總計蒐集有效問巻276份(回收率92%)。研究分析結果顯示,正向情感特質會正向影響組織公民行為;負向情感特質會正向影響工作-家庭衝突及離職傾向;工作-家庭衝突會正向影響組織公民行為及離職傾向,且在負向情感特質部份中介與離職傾向的關係效果。
This study explored the relationships among positive affectivity, negative affectivity and organizational citizenship behavior, turnover intention. This research also focused on the mediating effect of work-family conflict. Researchers collected 276 effective questionnaires and the response rate was 92%. Findings showed that: (1) Positive affectivity positively related to organizational citizenship behavior. (2) Negative affectivity is positively related to work-family conflict and turnover intention. (3) Work-family conflict is positively related to organizational citizenship behavior and turnover intention. (4) Employees' work-family conflict mediated relationship between negative affectivity and turnover intention.
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