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題名：大學職員職場霸凌知覺與心理健康關係之研究--兼論情緒耗竭之中介效果與因應策略之調節效果
書刊名：教育學報
作者：張振傑／彭彥群／莊文隆
作者(外文)：Chang, Chen-chieh／Peng, Yen-chun／Zhuang, Wen-long
出版日期：2018
卷期：46:2
頁次：頁109-129
主題關鍵詞：職場霸凌；心理健康；因應策略；情緒耗竭；Workplace bullying；Mental health；Coping strategy；Emotional exhaustion
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:309
  • 點閱點閱:6
期刊論文
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2.陳書梅(20121200)。流通館員面對刁難讀者之因應策略研究--以大學圖書館為例。圖書資訊學研究，7(1)，85-127。new window  延伸查詢new window
3.翁志成(20110300)。業務人員情緒耗竭之探討--資源保存理論觀點。當代商管研究，3(1)，1-29。new window  延伸查詢new window
4.鄭安雯、羅慶徽、林藍萍、許佩蓉、徐尚為、林金定(20111200)。護理之家員工職場疲勞與自覺健康狀況之相關性：性別效應分析。臺灣老人保健學刊，7(2)，157-176。new window  延伸查詢new window
5.林繼正、陳淑芬(20080600)。建構空服員工作壓力、職業倦怠對身心健康狀況影響模式。運動休閒管理學報，5(1)，1-17。new window  延伸查詢new window
6.Einarsen, S.、Hoel, H.、Notelaers, G.(2009)。Measuring exposure to bullying and harassment at work: validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised。Work & Stress，23(1)，24-44。  new window
7.Kessler, R. C.、Nelson, C. B.、McGonagle, K. A.、Liu, J.、Swartz, M.、Blazer, D. G.(1996)。Comorbidity of DSM-III-R major depressive disorder in the general population: Results from the US National Comorbidity Survey。British Journal of Psychiatry，168(1)，17-30。  new window
8.Siu, O. L.、Spector, P. E.、Cooper, C. L.、Lu, L.、Yu, S.(2002)。Managerial Stress in Greater China: The Direct and Moderator Effects of Coping Strategies and Work Locus of Control。Applied Psychology: An International Review，51(4)，608-632。  new window
9.邊立中、鄭雅文、陳怡欣、陳秋蓉(20140200)。職場暴力盛行率與受僱者健康狀況之相關。臺灣公共衛生雜誌，33(1)，36-50。new window  延伸查詢new window
10.陸洛、高淑芳(19990600)。主管工作壓力的族群差異：個人背景、工作與職業因素。中華心理衛生學刊，12(2)，23-65。new window  延伸查詢new window
11.顏正芳(20100300)。School Bullying and Mental Health in Children and Adolescents。臺灣精神醫學，24(1)，3-13。new window  new window
12.洪瑞斌(20130900)。職業倦怠研究在臺灣之回顧與前瞻。人力資源管理學報，13(3)，107-140。new window  延伸查詢new window
13.邱珍琬、張麗麗(20120600)。中小學教師之校園霸凌行為辨識、嚴重性與介入評估之研究。應用心理研究，54，203-250。new window  延伸查詢new window
14.Huang, Y. H.、Du, P. I.、Chen, C. H.、Yang, C. A.、Huang, I. C.(2011)。Mediating effects of emotional exhaustion on the relationship between job demand-control model and mental health。Stress Health，27(2)，e94-e109。  new window
15.馮嘉玉、晏涵文(20130400)。國中校園霸凌與同儕性騷擾防治介入課程設計與介入效果。臺灣性學學刊，19(1)，21-52。new window  延伸查詢new window
16.高旭繁、陸洛、周雲、蕭愛玲(200103)。兩岸三地員工之工作壓力、控制信念、工作滿意及身心健康。中華心理衛生學刊，14(1)，55-87。new window  延伸查詢new window
17.吳宗祐(20080600)。由不當督導到情緒耗竭：部屬正義知覺與情緒勞動的中介效果。中華心理學刊，50(2)，201-221。new window  延伸查詢new window
18.趙小瑩、王文中、葉寶專(20070600)。正負向情感及身體激起量表之發展與試題反應分析：焦慮症與憂鬱症三角模式的再探討。測驗學刊，54(1)，223-257。new window  延伸查詢new window
19.Leiter, M. P.、Meechan, K. A.(1986)。Role Structure and Burnout in the Field of Human Services。Journal of Applied Behavioral Science，22(1)，47-52。  new window
20.Thomas, Linda Thiede、Ganster, Daniel C.(1995)。Impact of family-supportive work variables on work-family conflict and strain: A control perspective。Journal of Applied Psychology，80(1)，6-15。  new window
21.陳瑋婷(2013)。學生壓力、因應策略與性別關聯性之後設分析。中華心理衛生學刊，26(3)，347-369。new window  延伸查詢new window
22.李逸(20041000)。公共衛生護理人員工作壓力感受、因應策略與壓力結果之探討--以互動型工作壓力模式為架構。臺灣公共衛生雜誌，23(5)，398-405。new window  延伸查詢new window
23.葉婉榆、鄭雅文、陳美如、邱文祥(20081000)。職場疲勞量表的編製與信效度分析。臺灣公共衛生雜誌，27(5)，349-364。new window  延伸查詢new window
24.陳柑伴、楊秀芬、陳慧蘭、楊美賞(20100900)。醫院護理人員遭受職場暴力後情緒反應及調適處理。護理暨健康照護研究，6(3)，163-171。new window  延伸查詢new window
25.蔡曉婷、韓錦樺、陳麗芳、周汎澔(20140600)。護理職場霸凌與離職傾向及其相關因素探討--以南部某醫學中心為例。護理雜誌，61(3)，58-68。new window  延伸查詢new window
26.黃國敏、闞周薇(20140600)。友善校園之反霸凌政策執行之研究--以桃園縣立某國中為例。中華行政學報，14，167-186。new window  延伸查詢new window
27.Wright, T. A.、Bonett, D. G.(1997)。The Contribution of Burnout to Work Performance。Journal of Organizational Behavior，18(5)，491-499。  new window
28.Devonish, D.(2013)。Workplace bullying, employee performance and behaviors: The mediating role of psychological well-being。Employee Relations，35(6)，630-647。  new window
29.Einarsen, S.、Skogstad, A.(1996)。Bullying at work: Epidemiological findings in public and private organizations。European Journal of Work and Organizational Psychology，5(2)，185-201。  new window
30.Hansen, Å. M.、Høgh, A.、Persson, R.、Karlson, B.、Garde, A. H.、Ørbæk, P.(2006)。Bullying at work, health outcomes, and physiological stress response。Journal Psychosomatic Research，60(1)，63-72。  new window
31.Samnani, A. K.、Singh, P.(2012)。20 years of workplace bullying research a review of the antecedents and consequences of bullying in the workplace。Aggression and Violent Behavior，17(6)，581-589。  new window
32.Cowie, H.、Naylor, P.、Rivers, I.、Smith, P. K.、Pereira, B.(2002)。Measuring workplace bullying。Aggression and Violent Behavior，7(1)，33-51。  new window
33.Einarsen, S.、Raknes, B. I.、Matthiesen, S. B.(1994)。Bullying and harassment at work and their relationships to work environment quality: An exploratory study。European Work and Organizational Psychologist，4(4)，381-401。  new window
34.Fox, S.、Stallworth, L. E.(2005)。Racial/ethnic bullying: Exploring links between bullying and racism in the US workplace。Journal of Vocational Behavior，66(3)，438-456。  new window
35.Nielsen, M. B.、Einarsen, S.(2012)。Outcomes of exposure to workplace bullying: A meta-analytic review。Work & Stress，26(4)，309-332。  new window
36.Peng, Y. C.、Chen, L. J.、Chang, C. C.、Zhuang, W. L.(2016)。Workplace bullying and workplace deviance: The mediating effect of emotional exhaustion and the moderating effect of core self-evaluations。Employee Relations，38(5)，755-769。  new window
37.Haines, V. A.、Hurlbert, J. S.、Zimmer, C.(1991)。Occupational Stress, Social Support, and the Buffer Hypothesis。Work and Occupations，18(2)，212-235。  new window
38.林惠彥、陸洛、陸昌勤(20140300)。人際壓力與工作滿足及身心健康之關聯：以華人因應策略為調節變項。商略學報，6(1)，57-72。new window  延伸查詢new window
39.吳美連、張振傑、王秀菁(20170600)。職場霸凌對員工幸福感之影響：社會資本與心理資本的調節作用。人力資源管理學報，17(2)，1-25。new window  延伸查詢new window
40.洪麗美(20080400)。組織變革認知、工作壓力與組織承諾關係之研究--以中部某改制後科技大學行政人員為例。弘光學報，52，205-225。new window  延伸查詢new window
41.顏秀娟、陳政友(20121200)。新竹地區高中職學生校園霸凌之受凌經驗及其相關因素研究。健康促進與衛生教育學報，38，71-96。new window  延伸查詢new window
42.羅丰苓、盧台華(20131200)。臺中市國中普通班身心障礙學生遭受同儕霸凌現況之調查研究。特殊教育與復健學報，29，73-102。new window  延伸查詢new window
43.Bergbom, B.、Vartia-Vaananen, M.、Kinnunen, U.(2015)。Immigrants and natives at work: Exposure to workplace bullying。Employee Relations，37(2)，158-175。  new window
44.Casimir, G.、McCormack, D.、Djurkovic, N.、Nsubuga-Kyobe, A.(2012)。Psychosomatic model of workplace bullying: Australian and Ugandan schoolteachers。Employee Relations，34(4)，411-428。  new window
45.Garcia, H. A.、McGeary, C. A.、McGeary, D. D.、Finley, E. P.、Peterson, A. L.(2014)。Burnout in Veterans Health Administration mental health providers in posttraumatic stress clinics。Psychological Services，11(1)，50-59。  new window
46.Gerber, M.、Feldmeth, A. K.、Lang, C.、Brand, S.、Elliot, C.、Nolsboer-Trachsler, E.、Puhse, U.(2015)。The Relationship between Mental Toughness, Stress, and Burnout among Adolescents: A Longitudinal Study with Swiss Vocational Students。Psychological Reports，117(3)，703-723。  new window
47.Goh, Z.、Ilies, R.、Wilson, K. S.(2015)。Supportive supervisors improve employees' daily lives: The role supervisors play in the impact of daily workload on life satisfaction via work-family conflict。Journal of Vocational Behavior，89，65-73。  new window
48.Hertz, M. F.、Everett Jones, S.、Barrios, L.、David-Ferdon, C.、Holt, M.(2015)。Association Between Bullying Victimization and Health Risk Behaviors Among High School Students in the United States。Journal of School Health，85(12)，833-842。  new window
49.Karatza, C.、Zyga, S.、Tziaferi, S.、Prezerakos, P.(2016)。Workplace bullying and general health status among the nursing staff of Greek public hospitals。Annals of General Psychiatry，15，7。  new window
50.Kessler, R. C.、Andrade, L. H.、Bijl, R. V.、Offord, D. R.、Demler, O. V.、Stein, D. J.(2002)。The effects of co-morbidity on the onset and persistence of generalized anxiety disorder in the ICPE surveys。Psychological Medicine，32(7)，1213-1225。  new window
51.Kessler, R. C.、Gruber, M.、Hettema, J. M.、Hwang, I.、Sampson, N.、Yonkers, K. A.(2008)。Co-morbid major depression and generalized anxiety disorders in the National Comorbidity Survey follow-up。Psychological Medicine，38(3)，365-374。  new window
52.Matthiesen, S. B.、Einarsen, S.(2010)。Bullying in the workplace: Definition, prevalence, antecedents and consequences。International Journal of Organization Theory & Behavior，13(2)，202-248。  new window
53.Neto, M.、Ferreira, A. I.、Martinez, L. F.、Ferreira, P. C.(2017)。Workplace Bullying and Presenteeism: The Path Through Emotional Exhaustion and Psychological Wellbeing。Annals of Work Exposures and Health，61(5)，528-538。  new window
54.Nielsen, M. B.、Matthiesen, S. B.、Einarsen, S.(2010)。The impact of methodological moderators on prevalence rates of workplace bullying: A meta-analysis。Journal of Occupational and Organizational Psychology，83(4)，955-979。  new window
55.Thomas, M.(2005)。Bullying among Support Staff in a Higher Education Institution。Health Education，105(4)，273-288。  new window
56.Warszewska-Makuch, M.、Bedyńska, S.、Żołnierczyk-Zreda, D.(2015)。Authentic leadership, social support and their role in workplace bullying and its mental health consequences。International Journal of Occupational Safety and Ergonomics，21(2)，128-140。  new window
57.Wu, W. C.、Luu, S.、Luh, D. L.(2016)。Defending behaviors, bullying roles, and their associations with mental health in junior high school students: A population-based study。BMC Public Health，16(1)，1066。  new window
58.吳宗祐、鄭伯壎(20061000)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係--「資源保存理論」的觀點。管理學報，23(5)，581-599。new window  延伸查詢new window
59.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
60.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
61.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
62.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist，44(3)，513-524。  new window
63.Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-Reports in Organizational Research: Problems and Prospects。Journal of Management，12(4)，531-544。  new window
64.Weiss, Howard M.、Cropanzano, Russell(1996)。Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work。Research in Organizational Behavior，18，1-74。  new window
65.Podsakoff, Philip M.、MacKenzie, Scott B.、Podsakoff, Nathan P.(2012)。Sources of Method Bias in Social Science Research and Recommendations on How to Control It。Annual Review of Psychology，63(1)，539-569。  new window
66.Maslach, Christina、Jackson, Susan E.(1981)。The Measurement of Experienced Burnout。Journal of Organizational Behavior，2(2)，99-113。  new window
學位論文
1.李瀅緹(2014)。國小教師職場霸凌行為及其因應策略之研究(碩士論文)。臺北市立大學。  延伸查詢new window
2.陳雯萍(2014)。公立中小學教師及行政人員對職場霸凌的知覺與主管支持度、身心健康的關係(碩士論文)。玄奘大學。  延伸查詢new window
圖書
1.Beck, A. T.、Steer, R. A.、Brown, G. K.、陳心怡(2000)。貝克憂鬱量表第二版（中文版）指導手冊。臺北：中國行為科學社。  延伸查詢new window
2.Maslach, Christina(1982)。Burnout: the Cost of caring。Prentice-Hall, Inc.。  new window
3.林洺秀、郭智宇(2014)。工作環境安全衛生狀況認知調查：2013年。新北：勞動部勞動及職業安全衛生研究所。  延伸查詢new window
4.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
5.Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。  new window
6.Maslach, C.、Jackson, S. E.、Leiter, M. P.(1996)。Maslach Burnout Inventory manual。Consulting Psychologists Press。  new window
7.Lazarus, Richard S.、Folkman, Susan(1984)。Stress, Appraisal, and Coping。Springer。  new window
其他
1.Farrell, L. U.(2002)。Workplace bullying's high cost: 180M in lost time, productivity，https://www.bizjournals.com/orlando/stories/2002/03/18/focus1.html。  new window
圖書論文
1.Becker, J. H.、Bakas, T.、Bennett, S. J.、Pierce, P. K.(2000)。Coping with stress: Programs of nursing research。Handbook of stress, coping and health: Implications for nursing research, theory and practice。London：Sage Publication。  new window
2.Schaufeli, W. B.、Leiter, M. P.、Maslach, C.、Jackson, S. E.(1996)。The MBI-General survey。Maslach Burnout Inventory Manual。Palo Alto, California：Consulting Psychologists Press。  new window
3.Hobfoll, S. E.、Shirom, A.(2001)。Conservation of resources theory: Applications to stress and management in the workplace。Handbook of organizational behavior。Marcel Dekker。  new window
4.Sobel, M. E.(1982)。Asymptotic confidence intervals for indirect effects in structural equations models。Sociological methodology。San Francisco, CA：Jossey-Bass。  new window
5.Spector, P. E.、Fox, S.(2005)。The stressor-emotion model of counterproductive work behavior。Counterproductive work behavior: Investigations of actors and targets。Washington, DC：American Psychological Association。  new window
6.Einarsen, Ståle、Hoel, Helge、Zapf, Dieter、Cooper, Cary L.(2011)。The concept of bullying and harassment at work: The European tradition。Bullying and harassment in the workplace: Developments in theory, research, and practice。Boca Raton, FL：CRC Press。  new window
7.Einarsen, S.、Hoel, H.、Zapf, D.、Cooper, C. L.(2003)。The concept of bullying at work: The European tradition。Bullying and emotional abuse in the workplace: International perspectives in research and practice。London：Taylor & Francis。  new window
8.Semmer, N.(1996)。Individual differences, work stress, and health。Handbook of work and health psychology。Chichester：Wiley。  new window
 
 
 
 
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