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題名：精神科護理人員工作壓力與情緒智力對自覺健康生活品質之影響
書刊名：醫務管理期刊
作者：楊超欽／朱正一 引用關係／陳春明／邱議瑩
作者(外文)：Yang, Chao-chin／Chu, Cheng-i／Chen, Chun-ming／Chiou, Yih-ying
出版日期：2016
卷期：17:2
頁次：頁79-96
主題關鍵詞：情緒智力；工作壓力；健康相關生活品質；精神科護理人員；Emotional intelligence；Work stress；Health status；Mental health nurses
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:558
  • 點閱點閱:38
目的：探討精神科護理人員工作壓力與情緒智力對其健康生活品質之影響。 方法：以臺灣東部三家榮民醫院精神科住院病房護理人員為研究對象，使用基本人口學資料、WLELS情緒智力量表、NWSS護理職場壓力量表、SF-36健康相關生活品質量表衡量其情緒智力、工作壓力及健康狀況進行統計分析。 結果：本研究總共發放 176份問卷，回收 173份，剔除填答不完全等無效問卷 24份，總計有效回收問卷 149份。精神科護理人員工作壓力與健康（路徑係數 =-.27, p<.05）呈顯著負相關（路徑係數 =-.27, p<.05），支持原始假說 H1（精神科護理人員工作壓力與健康呈顯著負向影響關係）；情緒智力與工作壓力（路徑係數 =-.21, p<.05）呈顯著負相關，支持原始假說 H2（精神科護理人員情緒智力與工作壓力呈顯著負向影響關係）；情緒智力與健康（路徑係數 =.33, p<.01）呈顯著正相關，支持原始假說 H3（精神科護理人員情緒智力與健康呈顯著正向影響關係）。 結論：研究結果應能提供醫院管理階層、政府衛生行政主管機關及教育單位於相關議題之參考。
OBJECTIVES:This study investigated the impact of work stress and emotional intelligence on the health of mental health nurses. METHODS: Mental health nurses from three mental health veterans’ hospitals in east Taiwan were enrolled. Structured questionnaires were used, including Wong and Law’s Emotional Intelligence Scale (WLEIS), Nurses Work Stress Scale (NWSS), and Health Survey Short-Form (SF-36) to evaluate subjects’ emotional intelligence, work stress, and health status, respectively. RESULTS: Overall, 173 of 176 delivered questionnaires were collected; 149 were valid questionnaires and 24 deemed invalid due to being incomplete. Study results demonstrated that work stress was negatively associated with the health status of mental health nurses (path coefficient=-.27, p<.05), emotional intelligence was negatively associated with the work stress of mental health nurses (path coefficient=-.21, p<.05), and emotional intelligence was positively associated with the health of mental health nurses (path coefficient=.33, p<.01). CONCLUSIONS: Results of the present study may serve as a reference for managers of hospitals and other health and educational institutions to improve the health and wellbeing of mental health nurses.
期刊論文
1.Görgens-Ekermans, G.、Brand, T.(2012)。Emotional intelligence as a moderator in the stress-burnout relationship: a questionnaire study on nurses。Journal of Clinical Nursing，21(15/16)，2275-2285。  new window
2.Gray-Toft, Pamela、Anderson, James G.(1981)。The Nursing Stress Scale: Development of an Instrument。Journal of Behavioral Assessment，3(1)，11-23。  new window
3.Landa, J. M. A.、Lopez-Zafra, E.、Martos, M. P. B.、Aguilar-Luzona, M. D. C.(2008)。The relationship between emotional intelligence, occupational stress and health in nurses: A questionnaire survey。International Journal of Nursing Studies，45(6)，888-901。  new window
4.Chang, E. M.、Bidewell, J. W.、Huntington, A. D.、Daly, J.、Johnson, A.、Wilson, H.、Lambert, C. E.(2007)。A survey of role stress, coping and health in Australia and New Zealand hospital nurses。International Journal of Nursing Studies，44(8)，1354-1362。  new window
5.陳欽雨、呂博裕、莊雅晴(20150600)。社會支持、工作壓力與情緒智力對離職意圖之影響研究。管理實務與理論研究，9(2)，57-80。new window  延伸查詢new window
6.Shen, H. C.、Cheng, Y.、Tsai, P. J.、Lee, S. S.、Guo, Y.-L.(2005)。Occupational stress in nurses in psychiatric institutions in Taiwan。Journal of Occupational Health，47(3)，218-225。  new window
7.Dong, Y.、Seo, M. G.、Bartol, K. M.(2014)。No Pain, No Gain: An Affect-Based Model of Developmental Job Experience and the Buffering Effects of Emotional Intelligence。Academy of Management Journal，57(4)，1056-1077。  new window
8.Por, J.、Barriball, L.、Fitzpatrick, J.、Roberts, J.(2011)。Emotional Intelligence: Its Relationship to Stress, Coping, Well-being and Professional Performance in Nursing Students。Nurse Education Today，31(8)，855-860。  new window
9.郭海晶、王巧君(2014)。浙江省溫嶺市某醫院護士情緒智力對其職業壓力的影響。醫學與社會，3，88-90。  延伸查詢new window
10.Cai, Z.、Li, K.、Zhang, X.(2008)。Workplace stressors and coping strategies among Chinese psychiatric nurse。Perspectives in Psychiatric Care，44(4)，223-231。  new window
11.Lambert, V. A.、Lambert, C. E.、Itano, J.、Inouye, J.、Kim, S.、Kuniviktikul, W.、Ito, M.(2004)。Cross-cultural comparison of workplace stressors, ways of coping and demographic characteristics as predictors of physical and mental health among hospital nurses in Japan, Thailand, South Korea and the USA (Hawaii)。International Journal of Nursing Studies，41(6)，671-684。  new window
12.Martins, A.、Ramalho, N.、Morin, E.(2010)。A comprehensive meta-analysis of the relationshipbetween emotional intelligence and health。Personality and Individual Differences，49(6)，554-564。  new window
13.Oginska-Bulik, N.(2005)。Emotional intelligence in the workplace exploring its effects on occupational stress and health outcomes in human service workers。International Journal of Occupational Medicine and Environmental Health，18(2)，167-175。  new window
14.Pinikahana, J.、Happell, B.(2004)。Stress, burnout and job satisfaction in rural psychiatric nurses: A victorian study。Australian Journal of Rural Health，12(3)，120-125。  new window
15.Schutte, N. S.、Malouff, J. M.、Bobik, C.、Coston, T. D.、Greeson, C.、Jedlicka, C.、Wendorf, G.(2011)。Emotional intelligence and interpersonal relations。Journal of Social Psychology，141(4)，523-536。  new window
16.Trivellas, P.、Gerogiannis, V.、Svarna, S.(2013)。Exploring workplace implications of Emotional Intelligence (WLEIS) in hospitals: Job satisfaction and turnover Intentions。Procedia-Social and Behavioral Sciences，73，701-709。  new window
17.van Dusseldorp, L. R.、van Meijel, B. K.、Derksen, J. J.(2011)。Emotional intelligence of mental health nurses。Journal of Clinical Nursing，20(3/4)，555-562。  new window
18.Wong, Chi-Sum、Law, Kenneth S.(2002)。The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study。The Leadership Quarterly，13(3)，243-274。  new window
19.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
20.Fu, T. Szu-Ting、Lee, Chau-Shoun、Gunwell, D.、Lee, Wen-Chung、Chen, A. Tai-Ann(2012)。Changing trends in the prevalence of common mental disorders in Taiwan: a 20-year repeated cross-sectional survey。Lancet，381，235-241。  new window
21.曾旭民、盧瑞芬、蔡益堅(20031200)。國人生活品質評量(Ⅱ)：SF-36臺灣版的常模與效度檢測。臺灣公共衛生雜誌，22(6)，512-518。new window  延伸查詢new window
22.朱正一(20130600)。探討醫學中心護理人員情緒勞務對工作滿意度與工作倦怠之影響。臺灣公共衛生雜誌，32(3)，266-278。new window  延伸查詢new window
23.Bulmer Smith, K. A.、Profetto-McGrath, J.、Cummings, G. G.(2009)。Emotional intelligence and nursing: An integrative literature review。International Journal of Nursing Studies，46(12)，1624-1636。  new window
24.Montes-Berges, B.、Augusto, J. M.(2007)。Exploring the relationship between perceived emotional intelligence, coping,social support and mental health in nursing students.。Journal of Psychiatric and Mental Health Nursing，14(2)，163-171。  new window
會議論文
1.簡如君、吳明芳、吳姵賢、施乃云、謝欣妤、陳淑芬(2010)。繁體中文版護理壓力量表修訂之心理計量評估與適用性探討。第八屆東亞健康促進會議，(會議日期: 2010年11月)。上海。  延伸查詢new window
學位論文
1.林明芳(2011)。精神科護理人員的工作壓力、休閒因應策略、休閒參與和身心健康關係之研究(碩士論文)。國立台北護理學院。  延伸查詢new window
圖書
1.Hatcher, L.(1998)。A Step-by-step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling。Cary：SAS Institute Inc.。  new window
2.Goleman, D.(1995)。Emotional intellignce: Why it can matter more than IQ?。New York：Bantam Books。  new window
3.吳明隆(2009)。結構方程模型--AMOS的操作與應用。臺北市：五南圖書。  延伸查詢new window
4.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(2009)。Multivaruate data analysis。Englewood Cliffs, N.J.：Prentice Hall。  new window
5.Lazarus, Richard S.、Folkman, Susan(1984)。Stress, Appraisal, and Coping。Springer。  new window
圖書論文
1.Mayer, John D.、Salovey, Peter(1997)。What is emotional intelligence?。Emotional development and emotional intelligence: educational implications。Basic Books。  new window
 
 
 
 
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