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題名：大專校院教師情緒勞務與工作倦怠之相關研究
書刊名：高雄師大學報. 教育與社會科學類
作者：陳信憲／許銘珊 引用關係
作者(外文)：Chen, Bryan H.／Hsu, Ming-shan
出版日期：2011
卷期：30
頁次：頁1-15
主題關鍵詞：情緒勞務；工作倦怠；Emotional labor；Job burnout
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(11) 博士論文(5) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:11
  • 共同引用共同引用:212
  • 點閱點閱:58
本研究主要是針對大專院校教師之情緒勞務與工作倦怠進行調查，目的在了解教師情緒勞務使用之因應方法，最後進行調查教師工作倦怠之情形。研究採用分層抽樣方法，利用網路問卷調查收集數據，共得到有效問卷 339份，以典型相關分析得到以下研究結果：大專校院教師之情緒勞務與工作倦怠有顯著典型相關，主要是由情緒勞務之深層行為對工作倦怠之情緒耗竭有正向相關；情緒勞務之深層行為對工作倦怠之個人成就有反向相關。
University faculty members have a high degree of emotional stress and emotional expression of social expectations. This study mainly investigates the response method used by the faculty in emotional labor and understands the faculty burnout condition. Finally, this study examines the relationship between the faculty’s emotional labor and their job burnout. The research uses a stratified sample to collect the data. Data were collected from 339 effective questionnaires in Taiwan by the e-mail survey questionnaire. Through canonical correlation analysis to gain the following result: the faculty’s emotional labor has significant relationship on job burnout. The deep act of emotional labor has some positive bearing on the emotional exhaustion of job burnout. The deep act of emotional labor has negative impact on the personal accomplishment.
期刊論文
1.吳清山、林天祐(2005)。教育名詞：情緒勞務。教育資料與研究，65，136。  延伸查詢new window
2.Brotheridge, C. M.、Lee, R. T.(2002)。Test a Conservation of Resources Model of the Dynamics of Emotional Labor。Journal of Occupational Health Psychology，7(1)，57-67。  new window
3.Hargreaves, Andy(1998)。The emotional practice of teaching。Teaching and Teacher Education，14(8)，835-854。  new window
4.郭生玉(19920600)。國小、國中與高中教師工作心厭之比較研究。教育心理學報，25，67-79。new window  延伸查詢new window
5.Çukur, C. Ş.(2009)。The development of the Teacher Emotional Labor Scale (TELS): Validity and reliability。Educational Sciences: Theory and Practice，9(2)，559-574。  new window
6.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review，18(1)，88-115。  new window
7.張學善、呂姿瑩(20051200)。國小教師職業倦怠與情緒智慧之相關研究。國民教育研究集刊，14，27-43。new window  延伸查詢new window
8.Brotheridge, C. M.、Lee, R. T.(2003)。Development and Validation of the Emotional Labor Scale。Journal of Occupational and Organizational Psychology，76(3)，365-379。  new window
9.陳密桃、李新民、黃秀霜(20071200)。臺灣地區國民小學教師實用智能、情緒智能與專業表現之相關研究。教育心理學報，39(2)，295-316。new window  延伸查詢new window
10.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations，20(2)，205-232。  new window
11.Esteve, J. M.(2000)。The transformation of the teachers' role at the end of the twentieth century: new challenges for the future。Educational Review，52(2)，197-207。  new window
12.李新民、陳密桃(20060600)。幼兒教師的情緒勞務因素結構及其對工作倦怠之影響。高雄師大學報. 教育與社會科學類，20，67-90。new window  延伸查詢new window
13.Hochschild, A. R.(1979)。Emotion work, feeling rules, and social structure。American Journal of Sociology，85(3)，551-575。  new window
14.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。  new window
15.Totterdell, P.、Holman, D.(2003)。Emotion regulation in customer service roles: Testing a model of emotional labor。Journal of Occupational Health Psychology，8(1)，55-73。  new window
16.張乃文(20090600)。教師情緒素養建立之研究：情緒勞務負荷的觀點。臺中教育大學學報. 教育類，23(1)，75-98。new window  延伸查詢new window
17.吳宗祐、鄭伯壎(20030900)。組織情緒研究之回顧與前瞻。應用心理研究，19，137-173。new window  延伸查詢new window
18.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。  new window
19.Glomb, Theresa M.、Tews, Michael J.(2004)。Emotional labor: A conceptualization and scale development。Journal of Vocational Behavior，64(1)，1-23。  new window
20.Kruml, S. M.、Geddes, D.(2000)。Exploring the dimensions of emotional labor: the heart of Hochschild's work。Management Communication Quarterly，14(1)，8-49。  new window
21.Morris, J. Andrew、Feldman, Daniel C.(1997)。Managing emotions in the workplace。Journal of Managerial Issues，9(3)，257-274。  new window
22.Freudenberger, Herbert J.(1974)。Staff Burnout。Journal of Social Issues，30(1)，159-165。  new window
23.Talmor, R.、Reiter, S.、Feigin, N.(2005)。Factors relating to regular education teacher burnout in inclusive education。European Journal of Special Needs Education，20(2)，215-229。  new window
24.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論，8(3)，427-447。new window  延伸查詢new window
25.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal，46(1)，86-96。  new window
26.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review，21(4)，986-1010。  new window
27.江文慈(20090600)。「和顏悅色」與「忍氣吞聲」的背後：國小教師情緒勞動的心理歷程分析。教育心理學報，40(4)，553-576。new window  延伸查詢new window
28.Boles, J. S.、Dean, D. H.、Ricks, J. M.、Short, J. C.、Wang, G.(2000)。The dimensionality of the Maslach Burnout Inventory across small business owners and educators。Journal of Vocational Behavior，56(1)，12-34。  new window
29.張純子、洪志成(20081000)。幼兒教師之情緒勞務--勞心勞力的脈絡情境分析。教育研究學報，42(2)，45-65。new window  延伸查詢new window
30.魏麗敏、洪福源(20061000)。師生衝突與教師情緒管理。教育研究月刊，150，14-24。new window  延伸查詢new window
31.Maslach, Christina、Jackson, Susan E.(1981)。The Measurement of Experienced Burnout。Journal of Organizational Behavior，2(2)，99-113。  new window
32.林勝結(1988)。簡介「教師工作倦怠量表」及其應用。學生輔導，63，34-35。  延伸查詢new window
33.林文婷、簡淑真、李宗文(2008)。教師情緒智力與幼兒情緒能力之相關研究。幼兒保育論壇，3，86-114。  延伸查詢new window
34.葉在庭(2001)。負向情緒調適量表與職業倦怠關係之初探。測驗與輔導，165，3477-3479。  延伸查詢new window
35.Lee, R.、Ashforth, B. E.(1990)。On the meaning of Maslach’s three dimensions of burnout。Journal of Applied Psychology，75(6)，743-747。  new window
36.Avis, J.、Bathmaker, A. M.(2004)。The politics of care: Emotional labor and trainee further education lecturers。Journal of Vocational Education & Training，56(1)，5-20。  new window
37.Zhang, Q.、Zhu, W. H.(2008)。Exploring emotion in teaching: Emotional labor: Emotional labor, burnout, and satisfaction in Chinese higher education。Communication Education，57(1)，105-122。  new window
學位論文
1.吳宗祐(2003)。工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討(博士論文)。國立臺灣大學。new window  延伸查詢new window
圖書
1.Schaufeli, W. B.、Buunk, B. P.(2003)。Burnout: an overview of 25 years of research and theorizing。NY：John Wiley & Sons。  new window
2.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
3.Schaufeli, W. B.、Leiter, M. P.、Maslach, C.、Jackson, S. E.(1996)。Maslach Burnout Invenotry-General Survey (MBI-GS)。MBI Manual。Palo Alto, CA。  new window
其他
1.教育部統計處(2010)。98 學年度大專校院名錄，http://www.edu.tw/statistics/content.aspx?site_content_sn=8956。  延伸查詢new window
2.教育部統計處(2010)。重要教育統計資訊，http://www.edu.tw/files/site_content/b0013/u1.xls。  延伸查詢new window
圖書論文
1.Cherniss, C.(1993)。Role of Professional Self-Efficacy in the Etiology and Amelioration of Burnout。Professional Burnout: Recent Developments in Theory and Research。Washington, DC：Taylor and Francis。  new window
2.Schaufeli, W. B.、Maslach, C.、Marek, T.(1993)。The future of burnout。Professional burnout: Recent developments in theory and research。Washington, DC：Taylor & Francis。  new window
 
 
 
 
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