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題名:負向情緒與回饋尋求對主管負向情緒表達與部屬創造力關係之中介角色
作者:王中元
作者(外文):Wang, Chung-Yuan
校院名稱:中國文化大學
系所名稱:國際企業管理學系
指導教授:謝安田
學位類別:博士
出版日期:2015
主題關鍵詞:負向情緒表達負向情緒回饋尋求創造力negative emotional expressionnegative emotionfeedback-seekingcreativity
原始連結:連回原系統網址new window
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本研究探討主管對不同部屬的負向情緒表達與部屬創造力之間的關係,依據Van Kleff (2009)提出的情緒社會訊息模型(Emotion as social informations model; EASI),本研究以部屬負向情緒及部屬回饋尋求行為中介變數,探討當主管對不同對象(員工本人或其他同事)表達負向情緒時,是否會透過部屬負向情緒和回饋尋求等兩種不同的中介機制影響部屬創造力。本研究主要以服務業的員工為研究對象,採取便利抽樣方式進行,共計回收有效問卷300份。研究結果發現:(1) 主管對部屬本人的負向情緒表達對部屬負向情緒有顯著正相關;(2) 部屬的負向情緒與部屬的創造力有顯著負相關;(3) 部屬負向情緒是主管對部屬本人負向情緒表達與部屬創造力的中介效果;(4) 主管對其他部屬的負向情緒表達與部屬的回饋尋求行為有顯著正相關;(5) 部屬的回饋尋求行為與部屬的創造力有顯著正相關;(6) 部屬回饋尋求行為是主管對其他部屬的負向情緒表達與部屬創造力的中介效果;(7) 主管對其他部屬的負向情緒表達與部屬的負向情緒有顯著負相關;(8) 部屬負向情緒與部屬回饋尋求行為有顯著負相關。最後,本研究依據實證結果之發現提出結論與建議。
This study aims to explore the relationships between supervisor’s negative emotional expression toward different targets and subordinates’ creativities. Based on Van Kleff’s (2009) Emotion as a Social Information Model (i.e. EASI), this study makes subordinates’ negative emotion and feedback-seeking as mediators to explore whether supervisor’s negative emotional expression toward different targets (subordinate self-focus or other-focus) will impact on subordinates’ creativities through mediating mechanism of subordinates’ negative emotion and feedback-seeking. 300 employees of service industries were our research samples through convince sampling. Findings of this study were as follows: (1) Supervisor’s negative emotional expression toward subordinate (self-focus) would be related positively to subordinates’ negative emotions. (2) Subordinates’ negative emotions would be related negatively to their creativities. (3) Subordinates’ negative emotion as a mediator between supervisor’s negative emotional expression toward subordinate self-focus and subordinates’ creativities. (4) Supervisor’s negative emotional expression toward other subordinate (other-focus) would be related positively to subordinates’ feedback-seeking. (5) Subordinates’ feedback-seeking would be related positively to their creativities. (6) Subordinates’ feedback-seeking as a mediator between supervisor’s negative emotional expression toward other subordinate’s and subordinates’ creativities. (7) Supervisor’s negative emotional expression toward other subordinate (other-focus) would be related negatively to subordinates’ negative emotions. (8) Subordinates’ negative emotion would be related negatively to subordinates’ feedback-seeking. Finally, discussions and future suggestions will be found in this study.
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