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題名：Constructing and Testing a Model of Trustworthiness, Trust Behavior and Organizational Identification
書刊名：The Journal of Nursing Research
作者：曾信超 引用關係／陳彩鳳／陳逢毅
作者(外文)：Tseng, Hsing-chau／Chen, Thai-form／Chen, Feng-i
出版日期：2005
卷期：13:4
頁次：頁293-304
主題關鍵詞：信任；可信特質；信任行為；認同；結構方程模式；Trust；Trustworthiness；Trust behavior；Identification；Structural equation modeling
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:108
  • 點閱點閱:111
本研究旨在建構信任與組織認同之模式，以現職護理人員對象，採無記名方式，完成問卷 195份，依據文獻及前置研究後，識別出潛在變項為員工感知到主管的可信特質、員工自覺的信任行為及組織認同等三項，投入正直、善意、才幹、溝通、行為一致、遵從、分享、團隊、跟隨、成員關係、忠誠及相似性等指標變項，建構出信任及組織認同模式，經LISREL分析後，模式未通過檢驗，原因為「善意」的殘差值過大，必須去除，模式修正後，通過檢驗。本模式中的員工信任行為在主管可信特質與員工組織認同間扮演中介角色。研究結果可作為訓練主管及強化基層護理人員組織認同的參考，且所建構的信任與組織認同的初始模式，可作為未來後續研究的基礎。
This study, in which staff nurses in Taiwan participated, was aimed to construct a model for relationships among trustworthiness, trust behavior and organizational identification. One hundred and ninety five anonymously completed questionnaires were collected. Superiors' trustworthiness, staff nurses' trust behavior, and organizational identification were identified as latent variables to which the following indicators were to be applied: integrity, benevolence, ability, communication, consistency, compliance, sharing, teamwork, subordination, membership, loyalty and similarity. A logical trust and organizational identification model was constructed and tested with LISREL (Linear Structural Relations) analysis. Benevolence was eliminated due to excessive residual value. The adjusted model passed pertinent tests. It was also revealed that trust behavior acts as a mediator between trustworthiness and organizational identification. The results of this study may be taken as a reference for the training of supervisory level personnel, as well as for strengthening the organizational identification of staff nurses, and as a beginning phase in the construction and testing of a relationship model for the relationship between trust and organizational identification.
期刊論文
1.Van Dick, Rolf、Wagner, Ulrich、Stellmacher, Jost、Christ, Oliver(2004)。The Utility of a Broader Conceptualization of Organizational Identification: Which Aspects Really Matter?。Journal of Occupational and Organizational Psychology，77(2)，171-191。  new window
2.Ashforth, B. E.、Mael, F. A.(1989)。Social Identity Theory & The Organization。Academy of Management Review，14(1)，20-39。  new window
3.Laschinger, Heather K. Spence、Finegan, Joan(2005)。Using empowerment to build trust and respect in the workplace: A strategy for addressing the nursing shortage。Nursing Economic，23(1)，6-13。  new window
4.Abrams, D.、Ando, K.、Hinkle, S.(1998)。Psychological Attachment to the Group: Cross-cultural Differences in Organizational Identification and Subjective Norms as Predictors of Workers' Turnover Intentions。Personality and Social Psychology Bulletin，24(10)，1027-1039。  new window
5.Shockley-Zalabak, P.、Ellis, K.、Winograd, G.(2000)。Organizational Trust: What It Means, Why It Matters?。Organization Development Journal，18(4)，35-48。  new window
6.Kennerly, S. M.(1989)。Leadership behavior and organizational characteristics: Implications for faculty satisfaction。Journal of Nursing Education，28(5)，198-202。  new window
7.Wayne, Sandy J.、Green, Shawn A.(1993)。The effects of leader-member exchange on employee citizenship and impression management behavior。Human Relations，46(12)，1431-1440。  new window
8.Brower, H. H.、Schoorman, F. D.、Tan, H. H.(2000)。A model of relational leadership: The integration of trust and leader-member exchange。The Leadership Quarterly，11(2)，227-250。  new window
9.徐瑋伶、鄭伯壎、黃敏萍(20021200)。華人企業領導人的員工歸類與管理行為。本土心理學研究，18，51-94。new window  延伸查詢new window
10.Miller, Vernon D.、Allen, Mike、Casey, Mary K.、Johnson, John R.(2000)。Reconsidering the organizational identification questionnaire。Management Communication Quarterly，13(4)，626-658。  new window
11.Pillai, Rajnandini、Schriesheim, Chester A.、Williams, Eric S.(1999)。Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study。Journal of Management，25(6)，897-933。  new window
12.Smith, J. Brock、Barclay, Donald W.(1997)。The effects of organizational differences and trust on the effectiveness of selling partner relationships。Journal of Marketing，61(1)，3-21。  new window
13.Rousseau, Denise M.、Sitkin, Sim B.、Burt, Ronald S.、Camerer, Colin(1998)。Not so different after all: A cross-discipline view of trust。Academy of Management Review，23(3)，393-404。  new window
14.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing，54(1)，42-58。  new window
15.McKnight, D. Harrison、Cummings, Larry L.、Chervany, Norman L.(1998)。Initial Trust Formation in New Organizational Relationships。The Academy of Management Review，23(3)，473-490。  new window
16.Konovsky, Mary A.、Pugh, S. Douglas(1994)。Citizenship behavior and social exchange。The Academy of Management Journal，37(3)，656-669。  new window
17.賴志超、鄭伯壎、陳欽雨(20010600)。臺灣企業員工組織認同的來源及其效益。人力資源管理學報，1(1)，27-51。new window  延伸查詢new window
18.王榮春、陳彰儀(20031200)。部屬觀點之領導互動論：部屬對主管領導行為的知覺因素與互動內涵初探。應用心理研究，20，181-215。new window  延伸查詢new window
19.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review，32(2)，344-354。  new window
20.Graen, George B.、Uhl-Bien, Mary(1995)。Relationship-based approach to leadership: development of leader-member exchange (LMX) theory of leadership over 25 years: applying a multi-level multi-domain perspective。The Leadership Quarterly，6(2)，219-247。  new window
21.Spence Laschinger, Heather K.、Finegan, Joan、Shamian, Judith(2001)。The Impact of Workplace Empowerment, Organizational Trust on Staff Nurses' Work Satisfaction and Organizational Commitment。Health Care Management Review，26(3)，7-23。  new window
22.Whitener, Ellen M.、Brodt, Susan E.、Korsgaard, M. Audrey、Werner, Jon M.(1998)。Managers as Initiators of Trust An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior。Academy of Management Review，23(3)，513-530。  new window
23.McAllister, Daniel J.(1995)。Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organization。Academy of Management Journal，38(1)，24-59。  new window
24.鄭仁偉、杜啟華、潘思云(2000)。組織信任研究－以我國保險公司與保險輔助人為例。商學學報，8，293-320。new window  延伸查詢new window
25.Ingersoll, Gail L.、Fisher, Mary、Ross, Beverly、Soja, Mary、Kidd, Nancy(2001)。Employee Response to Major Organizational Redesign。Applied Nursing Research，14(1)，18-28。  new window
26.Laschinger, H. K. S.、Finegan, J.、Shamian, J.、Casier, S.(2000)。Organizational Trust and Empowerment in Restructured Healthcare Settings: Effects on Staff Nurse Commitment。The Journal of Nursing Administration，30(9)，413-425。  new window
27.Larson, Gregory S.、Pepper, Gerald L.(2003)。Strategies for Managing Multiple Organizational Identifications: A Case of Competing Identities。Management Communication Quarterly，16(4)，528-557。  new window
28.Lester, Scott W.、Brower, Holly H.(2003)。In the Eyes of the Beholder: The Relationship between Subordinates' Felt Trustworthiness and their Work Attitudes and Behaviors。Journal of Leadership & Organizational Studies，10(2)，17-33。  new window
29.Smith, Heather J.、Tyler, Tom R.(1996)。Justice and Power。European Journal of Social Psychology，26(2)，171-200。  new window
30.Taunton, Roma Lee、Boyle, Diane K.、Woods, Cynthia Q.、Hansen, Helen E.、Bott, Marjorie J.(1997)。Manager Leadership and Retention of Hospital Staff Nurses。Western Journal of Nursing Research，19(2)，205-226。  new window
31.Zhu, Weichun、May, Douglas R.、Arolio, Bruce J.(2004)。The Impact of Ethical Leadership Behavior on Employee Outcomes: The Roles of Psychological Empowerment and Authenticity。Journal of Leadership & Organizational Studies，11(1)，16-26。  new window
32.Zsolnai, Laszlo(2004)。Honesty and Trust in Economic Relationships。Management Research News，27(7)，57-62。  new window
學位論文
1.Cheney, G.(1982)。Organizational Identification as Process and Product: A Field Study(碩士論文)。Purdue University，West Lafayette, Indiana。  new window
2.王榮春(2001)。部屬對主管領導行為知覺、相關情境因素二者與部屬對主管反應及工作行為的關係(博士論文)。國立政治大學。new window  延伸查詢new window
3.賴志超(1998)。Fairness, Social Identification and Attitudes towards Work，Cambridge, UK。  new window
圖書
1.Buckingham, M.、Coffman, C.(1999)。First, break all the rules: What the world's greatest managers do differently。Simon & Schuster Company, Inc。  new window
2.Schein, Edgar H.(1992)。Organizational Culture and Leadership。Jossey-Bass。  new window
3.彭泗清、楊中芳(2001)。人際信任的構念化：一個人際關係的觀點。中國人的人際關係、情感與信任。臺北市。  延伸查詢new window
4.鄭伯壎(2001)。企業組織中上下屬的信任關係。中國人的人際關係、情感與信任：一個人際交往的觀點。臺北。  延伸查詢new window
5.Kouzes, James M.、Posner, Barry Z.(2002)。The Leadership Challenge Workbook。New York, NY：John Wiley and Sons。  new window
其他
1.Hsiao, R. L.。Honorable Merchants: Guanxi as a Trust-production Mechanism in Technology-mediated Exchange，0。  new window
圖書論文
1.Tajfel, Henri、Turner, John C.(1986)。The Social Identity Theory of Intergroup Behavior。Psychology of Intergroup Relations。Nelson-Hall。  new window
2.Tyler, Tom R.、Dewes, Robyn M.(1993)。Fairness in Groups: Comparing the Self-interest and Social Identity Perspectives。Psychological Perspectives on Justice: Theory and Applications。New York, NY：Cambridge University Press。  new window
 
 
 
 
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