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題名：業務人員情緒耗竭之探討--資源保存理論觀點
書刊名：當代商管研究
作者：翁志成
出版日期：2011
卷期：3:1
頁次：頁1-29
主題關鍵詞：情緒耗竭；多元角色衝突；職場憂鬱；資源保存理論；Emotional exhaustion；Multiple role conflicts；Workplace depression；COR
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:1673
  • 點閱點閱:140
期刊論文
1.O'Driscoll, M. P.、Ilgen, D. R.、Hildreth, K.(1992)。Time Devoted to Job and Off-Job Activities, Interrole Conflict, and Affective Experiences。Journal of Applied Psychology，77(3)，272-279。  new window
2.鍾燕宜、丁承(20010700)。壽險業務員拒息歸因風格量表的發展與評量。管理與系統，8(3)，251-277。new window  延伸查詢new window
3.Babin, B. J.、Boles, J. S.(1998)。Employee Behavior in a Service Environment : A model and test of potential difference between men and women。Journal of Marketing，62，77-91。  new window
4.Bridger, R. S.、Kilminster, S.、Slaven, G.(2007)。Occupational stress and strain in the naval service: 1999 and 2004。Occupational Medicine，57(2)，92-97。  new window
5.Burke, M. J.、Brief, A. P.、George, J. M.(1993)。The role of negative affectivity in understanding relationships between self-reports of stressors and strains: a comment on the organizational literature。Journal of Applied Psychology，78，402-412。  new window
6.Fortunato, V. J.、Jex, S. M.、Heinish, D. A.(1999)。An examination of the discriminant validity of the Strain-Free Negative Affectivity scale。Journal of Occupational and Organizational Psychology，72，503-522。  new window
7.Ito, J. K.、Brotheridge, C. M.(2003)。Resources, coping strategies, and emotional exhaustion: A conservation of resources perspective。Journal of Vocational Behavior，63(3)，490-509。  new window
8.Kickul, Jill、Margaret, Posig, M.(200111)。Supervisory Emotional Support And Burnout:An Explanation of Reverse Buffering Effects。Journal of Managerial Issues，13(3)，328-344。  new window
9.Kline, Jr. J.、Lyle, S.(2000)。An executive guide to workplace depression。Academy of Management Executive，14(3)，103-114。  new window
10.Mackie, K. S.、Holahan, C. K.、Gottlieb, N. H.(2001)。Employee involvement management practices, work stress, and depression in employees of a human services residential care facility。Human Relations，54(8)，1065-1092。  new window
11.Posig, M.、Kickul, J.(1981)。Work-role expectations and work family conflict: gender differences in emotional exhaustion。Women in Management Review，19，373-386。  new window
12.Turner, S.(1995)。Identifying depression in the workplace。HR Magazine，40(10)，82-84。  new window
13.Blankertz, L. E.,、Robinson, S. E.(1997)。Turnover intentions of community mental health workers in psychosocial rehabilitation services。Community Mental Health Journal，33(6)，517-528。  new window
14.Sego, D. J.、Hui, Chun、Chen, Xiao-Ping(1998)。The Role of Organizational Citizenship Behavior in Turnover: Conceptualization and Preliminary Tests of Key Hypotheses。Journal of Applied Psychology，83(6)，922-931。  new window
15.Eaton, W. W.、Mausner-Dorsch, H.(2000)。Psychosocial work environment and depression: epidemiologic assessment of the demand-control model。American Journal of Public Health，90(11)，1765-1770。  new window
16.Moore, Jo Ellen(2000)。One road to turnover: An examination of work exhaustion in technology professionals。MIS Quarterly，24(1)，141-168。  new window
17.Parasuraman, Saroj、Greenhaus, Jeffrey H.、Rabinowitz, Samuel、Bedeian, Arthur G.、Mossholder, Kevin W.(1989)。Work and family variables as mediators of the relationship between wives' employment and husbands' well-being。Academy of Management Journal，32(1)，185-201。  new window
18.Rahim, A.(1996)。Stress, strain, and their moderators: An empirical comparison of entrepreneurs and managers。Journal of Small Business Management，34(1)，46-58。  new window
19.Singh, Jagdip(1998)。Striking a Balance in Boundary-spanning Positions: An Investigation of Some Unconventional Influences of Role Stressors and Job Characteristics on Job Outcomes of Salespeople。Journal of Marketing，62(3)，69-86。  new window
20.鄔佩君、陳彰儀、吳宗祐(20051200)。華人企業服務人員情緒勞動方式的前置因素與其結果之關係：以銀行行員為例。教育與心理研究，28(4)，693-719。new window  延伸查詢new window
21.Little, L. M.、Simmons, B. L.、Nelson, D. L.(2007)。Health among leaders: Positive and negative affect, engagement and burnout, forgiveness and revenge。Journal of Management Studies，44(2)，243-260。  new window
22.Babakus, Emin、Cravens, David W.、Johnston, Mark、Moncrief, William C.(1999)。The role of emotional exhaustion in sales force attitude and behavior relationships。Journal of the Academy of Marketing Science，27(1)，58-70。  new window
23.Cropanzano, R.、Rupp, D. E.、Byrne, Z. S.(2003)。The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance, and Organizational Citizenship Behavior。Journal of Applied Psychology，88(1)，160-169。  new window
24.Geurts, S.、Schaufeli, W.、De Jonge, J.(1998)。Burnout and intention to leave among mental health-care professionals: A social psychological approach。Journal of Social and Clinical Psychology，17(3)，341-362。  new window
25.Hartline, M. D .、Ferrell, O. C.(1996)。The management of customer-contact employees: an empirical investigation。Journal of Marketing，60(4)，52-70。  new window
26.Brown, Steven P.、Peterson, Robert A.(1993)。Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects。Journal of Marketing Research，30(1)，63-77。  new window
27.Burke, R. J.、Greenglass, E.(1995)。A Longitudinal Study of Psychological Burn-out in Teacher。Human Relations，48(2)，187-202。  new window
28.Higgins, C. A.、Duxbury, L. E.、Irving, R. H.(1992)。Work-family conflict in the dual-career family。Organizational Behavior and Human Decision Processes，51(1)，51-75。  new window
29.Jackson, Susan E.、Schuler, Randall S.(1985)。A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings。Organizational Behavior and Human Decision Processes，36(1)，16-78。  new window
30.Ashford, S. J.、Bobko, P.、Lee, C.(1990)。Interactive Effects of 'Type A' Behavior and Perceived Control on Worker Performance, Job Satisfaction, and Somatic Complaints。The Academy of Management Journal，33(4)，870-881。  new window
31.Schwab, R. L.、Iwanicki, E. F.(1982)。Perceived role conflict, role ambiguity and teacher burnout。Educational Administration Quarterly，18(1)，60-74。  new window
32.Singh, Jagdip、Goolsby, Jerry R.、Rhoads, Gary K.(1994)。Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives。Journal of Marketing Research，31(4)，558-569。  new window
33.Abraham, Rebecca(1998)。Emotional Dissonance in Organizations: Antecedents, Consequences, and Moderators。Genetic, Social, and General Psychology Monographs，124(2)，229-246。  new window
34.Lee, R. T.、Ashforth, B. E.(1996)。A Meta-analytic Examination of Correlates of the Three Dimension of Job Burnout。Journal of Applied Psychology，81(2)，123-133。  new window
35.黃英忠、董玉娟、林義屏(20010700)。臺商派駐大陸已婚員工離開現職傾向之研究：工作-家庭衝突理論之觀點。管理評論，20(3)，85-122。new window  延伸查詢new window
36.Fogarty, Timothy J.、Singh, Jagdip、Rhoads, Gary K.、Moore, Ronald K.(2000)。Antecedents and consequences of burnout in accounting: Beyond the role stress model。Behavioral Research in Accounting，12，31-67。  new window
37.Abramson, L. Y.、Seligman, M. E. P.、Teasdale, J. D.(1978)。Learned Helplessness in Humans: Critique and Reformulation。Journal of Abnormal Psychology，87(1)，49-74。  new window
38.Cordes, C. L.、Dougherty, T. W.(1993)。A Review and Integration of Resource on Job Burnout。Academy of Management Review，18(4)，621-656。  new window
39.Coleman, V. I.、Borman, W. C.(2000)。Investigating the underlying structure of the citizenship performance domain。Human Resource Management Review，10(1)，25-44。  new window
40.LePine, J. A.、LePine, M. A.、Jackson, C. L.(2004)。Challenge and hindrance stress: Relationships with exhaustion, motivation to learn, and learning performance。Journal of Applied Psychology，89(5)，883-891。  new window
41.Chiu, S.-F.、Tsai, M.-C.(2006)。Relationships among burnout, job involvement, and organizational citizenship behavior。The Journal of Psychology: Interdisciplinary and Applied，140(6)，517-530。  new window
42.Wright, T. A.、Bonett, D. G.(1997)。The Contribution of Burnout to Work Performance。Journal of Organizational Behavior，18(5)，491-499。  new window
43.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。  new window
44.吳宗祐、鄭伯壎(20061000)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係--「資源保存理論」的觀點。管理學報，23(5)，581-599。new window  延伸查詢new window
45.陸洛(19940900)。Stressors, Personality and Mental Health: A Follow-Up Study。高雄醫學科學雜誌，10(9)，492-496。  new window
46.Frone, Michael R.、Russell, Marcia、Cooper, M. Lynne(1992)。Antecedents and Outcomes of Work-Family Conflict: Testing a Model of the Work-Family Interface。Journal of Applied Psychology，77(1)，65-78。  new window
47.MacKenzie, Scott B.、Podsakoff, Philip M.、Ahearne, Michael(1998)。Some possible antecedents and consequences of in-role and extra-role salesperson performance。Journal of Marketing，62(3)，87-98。  new window
48.Wright, Thomas A.、Cropanzano, Russell(1998)。Emotional exhaustion as a predictor of job performance and voluntary turnover。Journal of Applied Psychology，83(3)，486-493。  new window
49.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
50.Rizzo, J. R.、Lirtzman, S. I.、House, R. J.(1970)。Role conflict and ambiguity in complex organizations。Administrative Science Quarterly，15(2)，150-163。  new window
51.許文耀、曾幼涵(20030600)。九二一地震後災民的資源變化與心理症狀間的關係。中華心理衛生學刊，16(2)，1-19。new window  延伸查詢new window
52.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論，8(3)，427-447。new window  延伸查詢new window
53.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review，21(4)，986-1010。  new window
54.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist，44(3)，513-524。  new window
55.楊國樞(20041200)。華人自我的理論分析與實徵研究：社會取向與個人取向的觀點。本土心理學研究，22，11-80。new window  延伸查詢new window
56.李敏龍、楊國樞(19981200)。中國人的忍：概念分析與實徵研究。本土心理學研究，10，3-68。new window  延伸查詢new window
57.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
58.許金田、胡秀華、凌孝綦、鄭伯壎、周麗芳(20041200)。家長式領導與組織公民行為的關係：上下關係品質之中介效果。交大管理學報，24(2)，119-149。new window  延伸查詢new window
59.Neveu, Jean-Pierre(2007)。Jailed resources: conservation of resources theory as applied to burnout among prison guards。Journal of Organizational Behavior，28(1)，21-42。  new window
60.Greenhaus, Jeffrey H.、Beutell, Nicholas J.(1985)。Sources of Conflict between Work and Family Roles。Academy of Management Review，10(1)，76-88。  new window
61.Netemeyer, Richard G.、Boles, James S.、McMurrian, Robert(1996)。Development and validation of Work-Family conflict and Family-work conflict scales。Journal of Applied Psychology，81(4)，400-410。  new window
62.邱淑芬、韓志翔、林盈君(20021200)。員工參與制度與組織公民行為之關係--以臺灣電子產業為例。管理學報，19(6)，1009-1043。new window  延伸查詢new window
63.Allen, H. M., Jr.、Schlesinger, M.、Druss, B. G.(200105)。Depressive symptoms, satisfaction with health care, and 2-year work outcomes in an employed population。The American Journal of Psychiatry，158(5)，731-734。  new window
64.Gemignani, J.(200106)。Can Your Health Plan Handle Depression?。Business & Health，21-38。  new window
65.Meechan, K. A.、Leiter, M. P.(1986)。Role structure and burnout in the field of human services。The Journal of Applied Behavioral Science，22，47-52。  new window
66.Sagie, A.、Weisberg, J.(1999)。Teachers' physical, mental, and emotional burnout: Impact on intention to quit。The Journal of Psychology，133(3)，333-339。  new window
67.Watson, D.、Clark, L.(1984)。Negative Affectivity: The Disposition to Experience Aversive Psychological States。Psychological Bulletin，96，465-490。  new window
68.Karatepe, O. M.,、Tekinus, M.(2006)。The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees。The International Journal of Bank Marketing，24(3)，173-193。  new window
學位論文
1.蘇守謙(2000)。資訊人員職業焦崩與離職決策研究(博士論文)。國立中央大學。new window  延伸查詢new window
2.闕可欣(1999)。某都會地區警察工作壓力源及憂鬱情緒之探討(碩士論文)。高雄醫學院。  延伸查詢new window
圖書
1.Golembiewski, R. T.、Munzenrider, R. F. R. F.。Phases of burnout: Development in concepts and applications。New York：Praegerx。  new window
2.Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ：Prentice-Hall。  new window
3.George, J. M.、Jones, G. R.(2002)。Understanding and Managing Organizational Behavior。Upper Saddle River, NJ：Prentice-Hall。  new window
4.Price, James L.、Mueller, Charles W.(1986)。Absenteeism and Turnover of Hospital Employees。JAI Press。  new window
5.黃光國(2003)。中國人的權力遊戲。臺北：巨流。new window  延伸查詢new window
6.Pines, A. M.、Aronson, E.、Kafry, D.(1981)。Burnout: From tedium to personal growth。New York, NY：Free Press。  new window
7.張春興(1994)。現代心理學--現代人研究自身問題的科學。臺北：東華書局。new window  延伸查詢new window
8.Hobfoll, S. E.(1988)。The ecology of stress。Hemisphere。  new window
9.Robbins, S. P.、Judge, T. A.(2007)。Organizational Behavior。Prentice Hall。  new window
10.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
11.陳順宇(2007)。結構方程模式：Amos操作。心理出版社。  延伸查詢new window
12.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley：Oxford University Press。  new window
13.Lazarus, Richard S.、Folkman, Susan(1984)。Stress, Appraisal, and Coping。Springer。  new window
14.Arbuckle, J. L.(1997)。Amos Users' Guide。SPSS Inc. ＆ Small Waters Corporation。  new window
圖書論文
1.Leiter, M. P.(1993)。Burnout as a development process: Consideration of models。Professional burnout: Recent developments in theory and research。Washington, DC：Taylor & Francis。  new window
2.Maslach, C.、Jackson, S. E.(1984)。Burnout in organizational settings。Applied social psychology annual: applications in organization settings。California：Sage。  new window
3.Shirom, A.(1989)。Burnout in work organizations。International Review of Indus trial and Organizational Psychology。New York：Chichester, UK：Wiley。  new window
4.楊國樞(1993)。中國人的社會取向：社會互動的觀點。中國人的心理--理念與方法篇。台北：桂冠圖書公司。new window  延伸查詢new window
5.楊中芳(19910000)。試論中國人的「自己」：理論與研究方向。中國人．中國心：人格與社會篇。臺北：遠流。new window  延伸查詢new window
6.Borman, Walter C.、Motowidlo, Stephan J.(1993)。Expanding the Criterion Domain to Include Elements of Contextual Performance。Personnel selection in organizations。Jossey-Bass。  new window
 
 
 
 
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