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題名：信任關係、工作滿足與知識分享關聯性之研究
書刊名：人力資源管理學報
作者：廖述賢 引用關係／費吳琛／王儀雯
作者(外文)：Liao, Shu-hsien／Fei, Wu-chen／Wang, Yie-wen
出版日期：2006
卷期：6:3
頁次：頁23-44
主題關鍵詞：信任關係；工作滿足；知識分享；線性結構化方程式；Trust；Job satisfaction；Knowledge sharing；LISREL
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(13) 博士論文(6) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:13
  • 共同引用共同引用:562
  • 點閱點閱:82
本研究以期望理論的觀點，探討信任關係（組織信任、主管信任、同事信任）與工作滿足（內在滿足與外在滿足）的關聯性？同時基於社會交換理論的觀點，探討信任關係與工作滿足對知識分享（知識分享意願、知識分享行為）的影響。本文以銀行業及軍事財務單位員工為研究對象，共412個樣本資料，經過結構化方程式模型驗證後發現，工作滿足對於信任關係以及知識分享具有中介效果，而內在滿足對於知識分享行為有較強的關聯效果。
This study investigates the impact among trust (employees' organizational trust, supervisor's trust, and colleagues' trust), job satisfaction (internal satisfaction and external satisfaction) and knowledge sharing (sharing attitude and behavior) by implementing expectation theory and social exchange theory. In these regards, this study tests the mediating effect of job satisfaction and knowledge sharing. By manipulating structural equation modeling (SEM), this study investigates 412 subjects from banks and military financial institutes show that job satisfaction mediated the positive relations of trust to knowledge sharing. On the other hand, internal job satisfaction has stronger relations to knowledge sharing behavior. Managerial discussion and future works are also described on the final section.
期刊論文
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5.Driscoll, J. W.(1978)。Trust and Participation in Organizational Decision Making as Predictors of Satisfaction。Academy of Management Journal，21(1)，44-56。  new window
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8.Hislop, Donald(2003)。Linking Human Resource Management and Knowledge Management Via Commitment: A Review and Research Agenda。Employee Relations，25(2)，182-202。  new window
9.Van den Hooff, B.、Van De Leeuw Weenen, F. S.(2004)。Committed to share: Commitment and CMC use as antecedents of knowledge sharing。Knowledge and Process Management，11(1)，13-24。  new window
10.Nyhan, Ronald C.、Marlowe, Herwert A. Jr.(1997)。Development and Psychometric Properties of the Organizational Trust Inventory。Evaluation Review，21(5)，614-635。  new window
11.Liao, S. H.、Chang, J. C.、Cheng, S. C.、Kuo, C. M.(2004)。Employee relationship and knowledge sharing: A case study of a Taiwanese finance and securities firm。Knowledge Management Research & Practice，2(1)，24-34。  new window
12.Ryu, Seewon、Ho, Seung Hee、Han, Ingoo(2003)。Knowledge Sharing Behavior of Physicians in Hospitals。Expert Systems with Applications，25(1)，113-122。  new window
13.Spector, P. E.(2006)。Method variance in organizational research: Truth or urban legend?。Organizational Research Methods，9(2)，221-232。  new window
14.王耀德、楊千、王桂英(20010800)。比較公家機構與民營機構員工的事業生涯成就對其工作滿意、組織承諾與離職傾向之影響。交大管理學報，21(2)，1-25。new window  延伸查詢new window
15.Weiss, H. M.(2002)。Deconstructing job satisfaction: separating evaluations, beliefs and affective experiences。Human Resource Management Review，12(2)，173-194。  new window
16.Koys, Daniel J.(2001)。The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: A Unit-Level, Longitudinal Study。Personnel Psychology，54(1)，101-114。  new window
17.Vroom, V. H.(1962)。Ego-involvement, job satisfaction, and job performance。Personnel Psychology，15(2)，159-177。  new window
18.Bock, G. W.、Kim, Y. G.(2002)。Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing。Information Resources Management Journal，15(2)，14-21。  new window
19.Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology，86(1)，29-41。  new window
20.Ipe, Minu(2003)。Knowledge sharing in organizations: a conceptual framework。Human Resource Development Review，2(4)，337-359。  new window
21.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
22.Hendriks, P.(1999)。Why share knowledge? The influence of ICT on the motivation for knowledge sharing。Knowledge and process management，6(2)，91-100。  new window
23.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
24.Bock, G. W.、Zmud, R. W.、Kim, Y. G.、Lee, J. N.(2005)。Behavioral intension formation in knowledge sharing: Examining the roles of extrinsic motivators, social psychological forces, and organizational climate。MAS Quarterly，29(1)，87-111。  new window
25.Konovsky, Mary A.、Pugh, S. Douglas(1994)。Citizenship behavior and social exchange。The Academy of Management Journal，37(3)，656-669。  new window
26.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
27.Dirks, Kurt T.、Ferrin, Donald L.(2001)。The role of trust in organizational settings。Organization Science，12(4)，450-467。  new window
28.鄭仁偉、黎士群(20010900)。組織公平、信任與知識分享行為之關係性研究。人力資源管理學報，1(2)，69-93。new window  延伸查詢new window
29.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
30.Cropanzano, Russell S.、Mitchell, Marie S.(2005)。Social exchange theory: An interdisciplinary review。Journal of Management，31(6)，874-900。  new window
31.Rempel, John K.、Holmes, John G.、Zanna, Mark P.(1985)。Trust in Close Relationships。Journal of Personality and Social Psychology，49(1)，95-112。  new window
32.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review，32(2)，344-354。  new window
33.Dansereau, Fred Jr.、Graen, George B.、Haga, William J.(1975)。A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process。Organizational Behavior and Human Performance，13(1)，46-78。  new window
學位論文
1.黃銘廷(2002)。公務人員知識分享意願、組織信任與組織文化之關係研究(碩士論文)。國立臺灣科技大學。  延伸查詢new window
圖書
1.Davenport, T. H.、Prusak, Laurence(1999)。Working Knowledge-How Organization Manage What They Know。Harvard Business Press。  new window
其他
1.天下雜誌編輯部(2004)。一千大製造業，五百大服務業，一百大金融業排行。  延伸查詢new window
2.行政院經濟建設委員會(2004)。金融服務業發展綱領及行動方案。  延伸查詢new window
3.吳貞誼(2000)。個人-組織契合、組織信任與組織公民行爲關係之班究--以航空客運公司爲例。  延伸查詢new window
4.Cadenhead, A. C. & Richman, C. L.(1996)。The effects of interpersonal trust and group status on prosocial and aggressive behaviors。  new window
5.Connelly, C. E. & Kelloway, E. K.(2003)。Predictors of employees’ perceptions of knowledge sharing cultures。  new window
6.Deckop, J. R., Cirka, C. C. & Anderson, L. M.(2003)。Doing undo others: The reciprocity of helping behavior in organizations。  new window
7.Fang, S. C. & Tsai, F. S.(2005)。Knowledge sharing routines, task efficiency, and team service quality in instant service-giving settings。  new window
8.Flaheerty, K. E. & Pappas, J. M.(2000)。The role of trust in salesperson-sales manager relationships。  new window
9.Ganzach, Y.(1998)。Intelligence and job satisfaction。  new window
10.Goris, J. R., Vaught, B. C. & Pettit, J. D. Jr.(2003)。Effects of trust in superiors and influence of superiors on the association between individual-job congruence and job performances/satisfaction。  new window
11.Hampton, G. M. & Hampton, D. L.(2004)。Relationship of professionalism, rewards, market orientation and job satisfaction among medical professionals the case of certified nurse-midwives。  new window
12.Jones, S.(2002)。Employee rights, employee responsibilities and knowledge sharing in intelligent organization。  new window
13.Liebowitz, J.(2001)。Knowledge management and its link to artificial intelligence。  new window
14.Liebowitz, J.(2004)。A knowledge management strategy for the jason organization: A case study。  new window
15.Lewicki, R. J. & Bunker, B. B.(1996)。Trust in organizations: Frontiers of theory and research。  new window
16.Muchinsky, P. M.(1977)。Employee absenteeism: A review of the literature。  new window
17.Poon, J. M. L.(2003)。Situational antecedents and outcomes of organizational politics perceptions。  new window
18.Sambamurthy, V. & Subramani, M.(2005)。Special issue on information technologies and knowledge management。  new window
19.Treadway, D. C., Hochwarter, W. A., Ferris, G R., Kacmar, C. J., Douglas, C., Ammeter, A. P. & Buckley, M. R.(2004)。Leader political skill and employee reactions。  new window
20.Yousef, D. A.(2002)。Job satisfaction as a mediator of the relationship between job stressors and affective, continuance, and normative commitment: A path analytical approach。  new window
 
 
 
 
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