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題名:國際觀光旅館企業特性、人力資源管理與經營績效之關係-兼論異文化管理之干擾影響
作者:饒柏丞
作者(外文):Po-Chen Jao
校院名稱:中國文化大學
系所名稱:國際企業管理學系
指導教授:林彩梅
學位類別:博士
出版日期:2012
主題關鍵詞:國際觀光旅館企業特性人力資源管理實務經營績效異文化管理international tourist hotelcorporate characteristicshuman resource management practiceperformancecross culture management
原始連結:連回原系統網址new window
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本研究之主要研究目的為探討國際觀光旅館企業特性對人力資源管理實務與經營績效之關係,並以異文化管理變數探討干擾影響。本研究以電子問卷調查蒐集樣本資料,抽樣對象為國際觀光連鎖旅館之中高階經理人,共計回收有效問卷180份。
實證分析結果顯示如下:(1)國際觀光旅館企業特性與經營績效呈現正相關;(2)國際觀光旅館人力資源管理實務與經營績效呈現正相關;(3)國際觀光旅館企業特性與人力資源管理實務呈現正相關;(4)國際觀光旅館之第三文化管理對人力資源管理實務與經營績效之正向干擾影響大於第一與第二文化管理。
根據實證研究結果,本研究建議:(1)國際觀光旅館應隨企業特性調整其人力資源管理實務之策略,尤其是訓練部分,尤其隨著國際化程度提高,世界市民教育的重要性應隨之更為強調,(2)未來國際觀光旅館應考慮選擇加入連鎖家數越多之集團方能提昇經營績效,(3)國際觀光旅館應具備異文化管理之訓練,尤其在人力資源管理實務上,應考量地主國異文化管理差異,方能真正提高經營績效。
This study is mainly to examine the relationships among international tourist ho-tels’ corporate characteristics, human resource management practices, and performance. Meanwhile, this study use cross culture management as a moderator to clarify the rela-tionship between human resource management practices and performance of interna-tional tourist hotels. Survey was launched to middle or top level managers in the inter-national tourist hotels chain for data collection, it received 180 copies of used ques-tionnaires.
The statistical result addresses: (1) it exists positive relationship between corporate characteristics and performance of international touist hotels; (2) it exists positive relationship betweene human resource management practices and performance of in-ternational tourist hotels; (3) it exists positive relationship between corporate charac-teristics and human resource management practices of international tourist hotel; (4) the positive moderation effect of third culture management on human resource man-agement practices and performance is higher than first and second culture management.
According to the empirical evidences, we suggest: (1) international tourist hotels should adjust their human resource management strategies with accordance to the changing corporate characteristics. Especially, they have to pay heed to the “world cit-izen education” along with the enhancement of interanationization; (2) international tourist hotels should consider to join the bigger hotel chain groups for escalating their performance; (3) international tourist hotels should adjust their cross culture manage-ment to the human resource management practices in the local countries in order to promote their performance.
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