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題名:菁英管理的實踐與反思:以銀行儲備幹部培訓計畫之行動研究為例
作者:劉惠卿
作者(外文):Liu, Hui-Ching
校院名稱:輔仁大學
系所名稱:心理學系
指導教授:劉兆明
學位類別:博士
出版日期:2015
主題關鍵詞:菁英管理儲備幹部行動研究工作意義職涯路徑Talent managementManagement AssociatesAction ResearchThe meaning of workCareer path
原始連結:連回原系統網址new window
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本行動研究採貫時性研究,以儲備幹部(Management Associates)培訓計畫為行動場域,依循專案發展歷程深入探討儲備幹部個體與制度、組織間種種場域現象與相關影響,據以進行菁英管理實踐與反思。
儲備幹部是讓一群有潛質的人(talent)在極短時間受到廣泛、密集及壓縮訓練後成為組織核心人才。過去研究對儲備幹部議題多著眼於制度設計,據以發展人力資源管理措施協助其社會化。本研究則以行動研究為探究方式,透過個人生活課題分析(personal project analysis)體察個體需求,對儲備幹部進行制度面或個體協助,個體可以透過一個比較長遠的目標或設定,來定位自我與環境的關係。研究資料包括研究者反思日誌、參與觀察記錄與問卷等,以個體與組織雙重觀點予以辯證、對話與行動,回應對現象之觀察、評鑑、修正與持續改善。
本研究結果除滿足行動研究實踐目的、解決實務困境外,並發現實踐菁英管理,如想要留任本世代的儲備幹部,組織必須在現有結構下發展一種新的生涯管理,即增益個體對職涯空間的知覺與認識,並建構一個適當的職業生涯路徑(career path),個體可以選擇面對自己工作價值的職涯空間,以適時發展個體的興趣與天賦。 本行動研究亦展現一個階層分明組織職涯路徑實證案例,個案組織透過儲備幹部職涯路徑的改變,更動個案組織過去長長的升遷階梯,撼動原本不易被變動的人才結構。
而研究者之自我併於行動歷程,對專業助人由困惑到明白,省思專業角色轉變,亦重新生成研究者之新工作意義。
This dissertation aims to clarify the social construction process of talent who become ac-tive in fulfilling the company’s mission and promoting the organization change.
Management Associates (MA) are high potential individuals recruited from target col-leagues with the objective to build future senior management pipeline. In the past, the study of the MA program focused on the system design, while using the developed human re-sources management tool to assist its socialization. This study explores the needs of MA using the technique of individual Personal Project Analysis (PPA). The result shows indi-viduals can set long-term goals to develop self-awareness and foster beneficial workplace relationship. By integrating career paths into overall talent management system, the study shows an organization is able to offer enhanced value propositions and manage both short and long term talent development. The findings of this study also provide new insights to the implementation of a career development framework and also a wider, more generaliza-ble analysis in this context, using action research.
Finally, this research involves the researcher, who is currently a human resource specialist, immersing herself in the study. The researcher also reflects on her experiences and develops a whole new meaning at work.
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