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題名:多重文化價值契合與員工效能:臺灣一家集團企業的案例研究
書刊名:中華心理學刊
作者:郭建志 引用關係鄭伯壎 引用關係
作者(外文):Kuo, Chien-chihCheng, Bor-shiuan
出版日期:2002
卷期:44:1
頁次:頁95-108
主題關鍵詞:文化價值契合組織價值產業價值集團價值員工效能臺灣集團企業Value fitBusiness-group valueIndustrial valueOrganizational valueEmployee effectivenessTaiwanese business group
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  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(4)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:227
  • 點閱點閱:33
目前有關個人與組織文化價值契合的研究,皆在探討單一文化價值契合對員工效能的影響,鮮少以多重文化價值契合的概念進行實證研究,區辨不同類型的文化價值契合對員工個人效能的影響效果。本研究以一家臺灣集團企業旗下27家分子企業的983位員工為樣本,採用多重文化價契合的概念,探討員工個人與組織、集團、及產業價契合對其組織承諾、工作滿意、離職意願、工作續放的影響,據以區辨此三種文化價值契合類型對這些放標變項的相對預測力與影響力。研究結果發現,除了「個人-組織」文化價值契合對員工工作效能有顯著的預測力外,「個人-產業」及「個人-集團」的文化價值契合也對效標變項具有相當的影響有,顯示此三類文化價值契合能有效地預測員工的工作效能。本結果支持了多重文化價契合的論點,組織文化的研究不應將組織獨立於環境脈絡之外,應將組織的外部環境要納入研究考量。再者,本研究也發現,文化價值契合經由組織承諾,而對員工的工作滿意、離職意願、及工作表現發生作用,可見組織承諾在文化價值契合與工作態度及工作表現上,扮演著中介變項的角色。針對上述研究結果,本研究做了更進一步的討論,並說明此結果在管理實務上的涵意。
The relation between organizational culture and employee effectiveness has generally been researched within a single organizational culture. Few studies attempted to investigate this relationship in the context of multi-cultural organizational values. However many business groups in Taiwan own various subsidiary organizations that differ their organizational cultural values. Therefore it is possible to distinguish the effects of different sets of cultural value fit on employees’ effectiveness. In this study, 938 employees from twenty-seven subsidiaries of a Taiwanese business group were surveyed, and the data were analyzed at the individual level. We adopted three levels of value fit, person-organization, person-business group, and person-industry, to investigate the effects on outcome variables, including continuance commitment, normative commitment, job satisfaction, turnover intention, as well as job performance. Two major findings were revealed in the result. First after controlling the demographic variables )i.e. age, sex, tenure, and educational level), all types of value fit had significant effects on continuance commitment, normative commitment, job satisfaction, and turnover intention. However, the directions of these effects were somehow different. More specifically, the person-organization value fit had positive effects on normative commitment and job performance, while the person-industry value fit had a negative effect on normative commitment. Moreover, the person-business group value fit had a negative effect on job satisfaction. These findings show that various types of value fit were significantly related to employee effectiveness. Also, all the types of fit were mutually related to the another in a dynamic way. Concisely, for an integrative framework of cultural studies in organizational settings, a broader perspective with both internal and external contexts must be considered. Second, the value fit in multilevel culture showed significant predictability to the continuance commitment and normative commitment, which in turn, affected other criteria variables, such as job satisfaction, turnover intention, and job performance. Thus, it implied that organizational commitment serves as a mediator of the relationship between the value fit and employees’ job attitudes as well as working behavior. That is, the value fit in multilevel culture plays a critical role in shaping employees’ job attitudes and behaviors in terms of their organizational commitment. Implications on future research and practice in management of organizational culture were discussed.
期刊論文
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15.Chatman, Jennifer A.(1991)。Matching people and organizations: Selection and socialization in public accounting firms。Administrative Science Quarterly,36(3),459-484。  new window
16.鄭伯壎、郭建志(19931200)。組織價值觀與個人工作效能符合度研究途徑。中央研究院民族學研究所集刊,75,69-103。  延伸查詢new window
17.Hofstede, Geert、Neuijen, Bram、Ohayv, Denise Daval、Sanders, Geert(1990)。Measuring Organizational Cultures: A Qualitative and Quantitative Study across Twenty Cases。Administrative Science Quarterly,35(2),286-316。  new window
18.鄭伯壎(19900000)。組織文化價值觀的數量衡鑑。中華心理學刊,32,31-49。new window  延伸查詢new window
19.鄭伯壎(19930600)。組織價值觀與組織承諾、組織公民行為、工作績效的關係:不同加權模式與差距模式之比較。中華心理學刊,35(1),43-57。new window  延伸查詢new window
20.黃國隆、陳惠芳(19980900)。資訊技術、組織價值觀與組織承諾之關係。管理學報,15(3),343-366。new window  延伸查詢new window
21.Jaros, Stephen J.、Jermier, John M.、Koehler, Jerry W.、Sincich, Terry(1993)。Effect of Continuance, Affective, and Moral Commitment on the Withdrawal Process: An Evaluation of Eight Structural Equation Models。Academy of Management Journal,36(5),951-995。  new window
22.Meglino, B. M.、Ravlin, E. C.、Adkins, C. L.(1992)。The measurement of work value congruence: A field study comparison。Journal of Management,18(1),33-43。  new window
23.Pennings, Johannes M.、Gresov, C. G.(1986)。Technoeconmic and structural correlates of organizational culture。Organizational Studies,7,317-334。  new window
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會議論文
1.Freeman, S.、Cameron, K.(1989)。Cultural congruence, strength, and type: Relationships to effectiveness。Washington, DC。  new window
2.郭建志、鄭伯壎(1999)。衡鑑技術與人員甄選:一項新的策略。亞太地區人力資源管理國際研討會。臺北:臺北市勞工局。new window  延伸查詢new window
研究報告
1.鄭伯壎(1992)。有效組織文化的探討:組織價值觀一致性與成員效能的關係。  延伸查詢new window
2.陳家聲(1993)。集團企業的企業文化研究。臺北。  延伸查詢new window
學位論文
1.任金剛(1996)。組織文化、組織氣候、及員工效能:一項微觀的探討(博士論文)。國立臺灣大學。new window  延伸查詢new window
2.丁虹(1987)。企業文化與組織承諾之關係研究(博士論文)。國立政治大學,臺北市。new window  延伸查詢new window
3.郭建志(1992)。組織價值觀與個人效能:符合度研究途徑(碩士論文)。國立臺灣大學。  延伸查詢new window
4.郭建志(1999)。文化契合與效能:臺灣集團企業之個案研究,0。new window  延伸查詢new window
圖書
1.Cascio, W. F.(1998)。Applied psychology in human resource management。Prentice Hall。  new window
2.中華徵信所(1998)。台灣地區集團企業研究1998/1999。台北:中華徵信所。  延伸查詢new window
3.Rokeach, M.(1975)。The Nature of Human Values。New York:Free Press。  new window
4.Hofstede, Geert(1991)。Cultures and Organizations: Software of the Mind: Intercultural Cooperation and its Importance for Survival。London:Harper Collins。  new window
5.Parsons, Talcott(1951)。Social System。New York:Glencoe, Ill:Free Press。  new window
6.Ott, J. S.(1989)。The organizational culture perspective。Brooks/Cole。  new window
7.Dawis, René V.、Lofquist, Lloyd H.(1984)。A Psychological Theory of Work Adjustment: An Individual-Differences Model and Its Applications。Industrial Relations Center, University of Minnesota Press。  new window
8.Schein, Edgar H.(1985)。Organizational culture and leadership: A dynamic view。Jossey-Bass。  new window
9.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
10.Davis, S. M.(1985)。Culture is not just an internal affair。Gaining control of the corporate culture。San Francisco, CA。  new window
11.Wong-Rieger, D.、Rieger, F.(1989)。The Influence of Societal Culture on Corporate Culture, Business Strategy, and Performance in the International Airline Industry。Organizational Science Abroad: Constraints and Perspectives。New York, NY。  new window
12.Martin, H. J.(1985)。Managing specialized corporate cultures。Gaining control of the corporate culture。San Francisco, CA。  new window
圖書論文
1.Kluckhohn, C. K. M.(1951)。Values and value Orientations in the theory of action: An Exploration in definition and classification。Toward a general theory of action。Harvard University Press。  new window
2.Redding, S. G.、Wong, G. Y. Y.(1986)。The Psychology of Chinese Organizational Behavior。The Psychology of the Chinese People。Oxford University Press。  new window
3.Edwards, J. R.(1991)。Person-job fit: A conceptual integration, literature review, and methodological critique。International review of industrial and organizational psychology。John Wiley & Sons。  new window
4.Tajfel, Henri、Turner, John C.(1986)。The Social Identity Theory of Intergroup Behavior。Psychology of Intergroup Relations。Nelson-Hall。  new window
 
 
 
 
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