組織挫折與職場退縮 : 主管不當督導與工作內外控之研究_

:::

詳目顯示

第 1 筆 / 總合 1 筆

/1頁

來源文獻資料
摘要
外文摘要
引文資料

題名：	組織挫折與職場退縮 : 主管不當督導與工作內外控之研究
書刊名：	中華心理學刊
作者：	郭建志／蔡育菁
作者(外文)：	Kuo, Chien-chih／Tsai, Yu-ching
出版日期：	2012
卷期：	54:3
頁次：	頁293-313
主題關鍵詞：	工作內外控；主管不當督導；組織挫折；職場退縮；Abusive supervision；Organizational frustration；Work locus of control；Workplace withdrawal
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(12) 博士論文(2) 專書(0) 專書論文(1) 排除自我引用:12 共同引用:265 點閱:94

本研究立基組織中的挫折—攻擊假說觀點，探討工作者的組織挫折對其職場退縮（工作性退縮與職業性退縮）之影響，並說明主管不當督導與工作控制感在其中所扮演的角色。本研究蒐集338 位全職工作者的資料，結果發現組織挫折對工作者的職場退縮具有顯著的預測效果，而主管不當督導則會影響工作者的組織挫折，顯示組織挫折在主管不當督導與職場退縮間具有中介效果。此外，本研究也發現工作內外控在主管不當督導與組織挫折間具有調節效果，在面對低主管不當督導的情境時，內控者的組織挫折較外控者低。最後，本研究針對上述結果深入討論，並說明此結果在管理實務上的涵意。

以文找文

Based on the organizational frustration-aggression work, the current study was designed to test the relationship of organizational frustration with workplace withdrawal (job withdrawal and work withdrawal), and to examine the influence of abusive supervision and work locus of control on organizational frustration. The data were collected from 338 employees in the several industries, such as semiconductor, manufacture, and chemistry in Taiwan. As expected, a positive relationship was found between organizational frustration and workplace withdrawal. In addition, it was found that abusive supervision was positively related to organizational frustration. It shows that organizational frustration mediates the relationship between abusive supervision and workplace withdrawal. Moreover, organizational frustration was associated with individual difference in reaction to abusive supervision. In low levels of abusive supervision, workers with internal work locus of control reported a lower incidence of experienced frustration than those with external work locus of control. But, in high levels of abusive supervision, internals and externals reported higher levels of experienced frustration indifferently. The results offered general support for the applicability of the organizational frustration-aggression hypothesis to the workplace. Further discussion focuses on theoretical and practical implications of the observed outcomes.

以文找文

期刊論文
1.	Harvey, P.、Stoner, J.、Hochwarter, W.、Kacmar, C.(2007)。Coping with Abusive Supervision: The Neutralizing Effects of Ingratiation and Positive Affect on Negative Employee Outcomes。The Leadership Quarterly，18(3)，264-280。
2.	Tepper, B. J.、Duffy, Michelle K.、Shaw, Jason D.(2001)。Personality Moderators of the Relationship between Abusive Supervision and Subordinates' Resistance。Journal of Applied Psychology，86(5)，974-983。
3.	Fox, S.、Spector, P. E.(1999)。A model of work frustration-aggression。Journal of Organizational Behavior，20(6)，915-931。
4.	Blau, G.(1998)。On the aggregation of individual withdrawal behaviors into larger multi-item constructs。Journal of Organizational Behavior，19(5)，437-451。
5.	Seers, A.(1989)。Team-member exchange quality: A new construct for role-making research。Organizational Behavior and Human Decision Processes，43(1)，118-135。
6.	Ashforth, B. E.(1997)。Petty Tyranny in Organizations: A Preliminary Examination of Antecedents and Consequences。Canadian Journal of Administrative Sciences，14(2)，126-140。
7.	Keashly, L.(1998)。Emotional abuse in the workplace: Conceptual and empirical issues。Journal of Emotional Abuse，1，85-117。
8.	吳宗祐(20080600)。由不當督導到情緒耗竭：部屬正義知覺與情緒勞動的中介效果。中華心理學刊，50(2)，201-221。延伸查詢
9.	Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。
10.	Dupre, K. E.、Inness, M.、Connelly, C. E.、Barling, J.、Hoption, C.(2006)。Workplace Aggression in Teenage Part-time Employees。Journal of Applied Psychology，91(5)，987-997。
11.	Chen, P. Y.、Spector, P. E.(1992)。Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study。Journal of Occupational and Organizational Psychology，65(3)，177-184。
12.	Storms, P. L.、Spector, P. E.(1987)。Relationships of organizational frustration with reported behavioural reactions: The moderating effects of locus of control。Journal of Occupational Psychology，60(3)，227-234。
13.	Anderson, C. R.(1977)。Locus of control, coping behaviors, and performance in a stress setting: a longitudinal study。Journal of Applied Psychology，62，446-451。
14.	Spector, P. E.(1988)。Development of the Work Locus of Control Scale。Journal of Occupational Psychology，61，335-340。
15.	Mitchell, Marie S.、Ambrose, Maureen L.(2007)。Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs。Journal of Applied Psychology，92(4)，1159-1168。
16.	Edwards, Jeffrey R.、Lambert, Lisa Schurer(2007)。Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis。Psychological Methods，12(1)，1-22。
17.	Koeske, G. F.、Kirk, S. A.(1995)。The effect of characteristics of human service workers on subsequent morale and turnover。Administration in Social Work，19(1)，15-31。
18.	Dalton, Dan R.、Todor, William D.、Krackhardt, David M.(1982)。Turnover overstated: The functional taxonomy。Academy of Managemant Review，7(1)，117-123。
19.	鄭伯壎(19950200)。差序格局與華人組織行為。本土心理學研究，3，142-219。延伸查詢
20.	Tepper, Bennett J.(2000)。Consequences of abusive supervision。Academy of Management Journal，43(2)，178-190。
21.	Tepper, Bennett J.(2007)。Abusive supervision in work organizations: Review, synthesis, and research agenda。Journal of Management，33(3)，261-289。
22.	Hanisch, Kathy A.、Hulin, Charles L.(1991)。General attitudes and organizational withdrawal: An evaluation of a causal model。Journal of Vocational Behavior，39(1)，110-128。
23.	Martin, Robin、Thomas, G.、Charles, K.、Epitropaki, O.、McNamara, R.(2005)。The role of leader-member exchanges in mediating the relationship between locus of control and work reactions。Journal of Occupational and Organizational Psychology，78(1)，141-147。
24.	Mobley, William Hodges(1977)。Intermediate Linkages in the Relationship between Job Satisfaction and Turnover。Journal of Applied Psychology，62(2)，237-240。
25.	Yagil, D.(2006)。The relationship of abusive and supportive workplace supervision to employee burnout and upward influence tactics。Journal of Emotional Abuse，6(1)，49-65。

圖書
1.	Dollard, John、Doob, Leonard W.、Miller, Neal E.、Mowrer, O. H.、Sears, Robert R.(1939)。Frustration and Aggression。Yale University Press。
2.	Caplan, R. D.、Cobb, S.、French, J. R. P. Jr.、Harrison, R. V.、Pinneau, S. R.(1975)。Job demands and worker health: main effective and occupational difference。Washington：U.S. Government Printing Office。
3.	Kline, R. B.(1998)。Principle and practice of structural equation modeling。New York, NY：Guilford Press。
4.	Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。

其他
1.	Berkowitz, L.(1981)。On the difference between internal and external reactions to legitimate and illegitimate frustrations: A demonstration。
2.	Brissett, M., & Nowicki, S., Jr.(1976)。Internal versus external of reinforcement and reaction to frustration。
3.	Day, R. C., & Hamblin, R. L.(1964)。Some effects of close and punitive styles of supervision。
4.	Hampson, S. E., Goldberg, L. R., & John, O. P.(1987)。Category-breadth and social-desirability values for 573 personality terms。
5.	Hanisch, K. A., & Hulin, C. L.(1990)。Job attitudes and organizational withdrawal: An examination of retirement and other voluntary withdrawal behaviors。
6.	Harvey, P., Martinko, M. J., & Gardner, W.(2006)。Promoting authenticity in organizations: An attributional perspective。
7.	Jex, S. M., & Gudanowski, D. M.(1992)。Efﬁcacy beliefs and work stress: An exploratory study。
8.	Kapoor, A., Ansari, M. A., & Shukla, R.(1986)。Upward influence tactics as a function of locus of control and organizational context。
9.	Katz, D.(1951)。Productivity, supervision, and morale among railroad workers。
10.	Keenan, A., & Newton, T. J.(1984)。Frustration in organizations: Relationships to role stress, climate, and psychological strain。
11.	Koslowsky, M., & Dishon-Berkovits, M.(2001)。Self-report measures of employee lateness: Conceptual and methodological issues。
12.	Koslowsky, M., Sagie, A., Krausz, M., & Singer, A. D.(1997)。Correlates of employee lateness: Some theoretical considerations。
13.	Lazar, J., Jones, A., Bessiere, K., Ceaparu, I., & Shneiderman, B.(2003)。User frustration with technology in the workplace。
14.	Leigh, J. P., & Lust, J.(1988)。Determinants of employee tardiness。
15.	Lewandowski, C. A.(2003)。Organizational factors contributing to worker frustration: The precursor to burnout。
16.	Mowrer, O. H.(1938)。Some research implications of the frustration concept as related to social and educational problems。
17.	Muhammad, J.(1981)。Shift work related to job attitudes, social participation and withdrawal behavior: A study of nurses and industrial workers。
18.	O'Connor, E. J., Peters, L. H., Pooyan, A., Weekley, J., Frank, B., & Erenkrantz, B.(1984)。Situational constraint effects on performance, affective reactions, and turnover: A ﬁeld replication and extension。
19.	O'Connor, E. J., Peters, L. H., Rudolf, C. J., & Pooyan, A.(1982)。Situational constraints and employee affective reactions: A partial ﬁeld replication。
20.	Peters, L. H., & O'Connor, E. J.(1980)。Situational constraints and work outcomes: The influences of a frequently overlooked construct。
21.	Richman, J. A., & Flaherty, J. A.(1992)。Mental health consequences and correlates of reported medical student abuse。
22.	Ringer, R. C., & Boss, R. W.(2000)。Hospital professionals' use of upward inﬂuence tactics。
23.	Rosse, J. G., & Hulin, C. L.(1985)。Adaptation to work: An analysis of employee health, withdrawal, and change。
24.	Schilit, W. K.(1986)。An examination of individual differences as moderators of upward inﬂuence activity in strategic decisions。
25.	Sheehan, K. H., Sheehan, D. V., White, K., Leibowitz, A., & Baldwin, D. C., Jr.(1990)。A pilot study of medical student ‘abuse.' Student perceptions of mistreatment and misconduct in medical school。
26.	Spector, P. E.(1975)。Relationships of organizational frustration with reported behavioral reactions of employees。
27.	Spector, P. E.(1978)。Organizational frustration: A model and review of the literature。
28.	Spector, P. E.(1982)。Behavior in organization as a function of employee's locus of control。
29.	Spector, P. E.(1997)。The role of frustration in antisocial behavior at work。
30.	Spector, P. E., & O'Connell, B. J.(1994)。The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains。
31.	Tepper, B. J., & Lockhart, D. E.(2005)。Abused subordinates' upward maintenance communication: A coping perspective。
32.	Thayer, R. E., Newman, J. R., & McClain, T. M.(1994)。Self-regulation of mood: Strategies for changing a bad mood, raising energy, and reducing tension。
33.	Whinghter, L. J., Cunningham, C. J. L., Wang, M., & Burnfield, J. L.(2008)。The moderating role of goal orientation in the workload-frustration relationship。
34.	Zaccaro, S., Craig, B., & Quinn, J.(1991)。Prior absenteeism, supervisory style, job satisfaction and personal characteristics: An investigation of some mediated and moderated linkages to work absenteeism。

圖書論文
1.	Block, J.、Block, J. H.(1980)。The role of ego-control and ego-resiliency in the organization of behavior。The Minnesota symposia on child psychology。Hillsdale, New Jersey：Lawrence Erlbaum Associates。
2.	Clark, M.、Isen, A.(1985)。Toward Understanding the Relationship Between Feeling States and Social Behavior。Cognitive Social Psychology。New York：Elsevier/North-Holland。
3.	Clore, G. L.、Schwarz, N.、Conway, M.(1994)。Affective causes and consequences of social information processing。Handbook of Social Cognition: Basic Processes。Lawrence Erlbaum Associates。
4.	Bies, R. J.、Moag, J. S.(1986)。Interactional justice: Communication criteria of fairness。Research on negotiation in organizations。JAI Press。

推文
推薦
引用網址
引用嵌入語法
轉寄

top

:::

相關期刊
相關論文
相關專書
相關著作
熱門點閱

1.	「生命相伴」與「按表操課」間的擺盪：長照機構照顧服務員的情緒勞動初探
2.	中醫診所形象對病患忠誠度的影響--知覺價值的中介作用
3.	轉換型領導、交易型領導、倫理氣候與情緒智力對房屋仲介經紀人員工作績效之影響--以信任管理者為中介變數
4.	周而不比抑或比而不周？團隊差序式領導、團隊交融記憶系統與團隊績效：團隊內自己人角色的調節效果
5.	析探初任高考公務人員的工作責任、工作生活平衡及人際關係滿意度之影響
6.	社區照顧關懷據點服務志工情緒勞務的前置因素與其結果關連性之研究
7.	差序式領導與團體效能：三元模式的驗證
8.	回首來時路，步步向前行：華人家族企業的探索與反思
9.	角色壓力與職場退縮傾之研究--以心理資本為調節變項
10.	探討國軍主管家長式領導與部屬責任感及建言行為之關係：以知覺安全氛圍為調節變項
11.	轉化型領導對群體成員企業社會責任價值觀的雙向影響：程序公正與領導者-部屬企業社會責任價值觀一致性的中介效果
12.	工作偏私與情感偏私：雙構面差序式領導的區分效果
13.	多子多孫多福氣？創辦人離世之觀察
14.	華人角色關係的情緒表達規則回顧與前瞻
15.	華人人際及群際關係主題研究的回顧與前瞻

1.	差序式領導與自己人部屬的角色：多層次分析觀點
2.	跨層次觀點下家長式領導、倫理氣候、組織承諾與組織公民行為關係之研究
3.	主管領導方式與部屬知覺主管不當監督關係之研究
4.	高雄市國民小學校長家長式領導、教師組織公民行為與學校效能關係之研究
5.	中高齡者參與樂齡核心課程學習與焦慮感關係之研究：以台中樂齡學習中心為例
6.	中國大陸社會工作專業督導動力關係探索性研究：從斷裂到融合
7.	學校不當督導與非志願性公民行為關係之研究-中介與調節效果的探討
8.	國民中小學校人事人員情緒勞務、職場友誼以及組織認同關係之研究
9.	國民小學校長領導行為、教師專業發展與創新教學效能關係之研究－以臺灣北部四市為例
10.	團隊中的自主性與成員效能：家長式領導的調節
11.	華人組織中的人際壓力源：概念分析、心理歷程及影響效果
12.	公部門組織發展模式建構之研究
13.	勞動彈性化下的社會安全網絡建構：從中高齡非典型勞動者探討起
14.	消費者購買決策不確定性之研究－與中間人關係（Guanxi）之干擾
15.	資源損失與資源獲得對不當督導之影響：資源保存理論的觀點

1.	家長式領導對運動團隊文化的影響：團隊內互動的中介效果及運動動機的調節效果
2.	團隊領導對團隊效能的影響：以教練效能及領導信任為中介效果
3.	積體網路：臺灣高科技產業的社會學分析
4.	華人領導 : 理論與實際
5.	學生事務人才經營
6.	組織與領導
7.	國民小學校長毀壞型領導之研究
8.	企業的文化與倫理
9.	家族企業的家族價值觀、組織文化和品牌個性
10.	再探臺灣家族企業研究：整合性架構
11.	高績效團隊(二)臺灣大學工商心理學研究室
12.	組織認定的競爭優勢
13.	上下關係與衝突管理
14.	整合分析
15.	組織忠誠

無相關著作

1.	校園欺凌行為：意涵、成因及其防治策略
2.	不當督導與工作滿意度的關係：組織公平與政治知覺的中介調節效果分析
3.	國民中小學校長不當督導影響主任對校長信任及幸福感之研究
4.	不當督導研究回顧與前瞻
5.	不當督導對員工組織承諾影響：權力距離為干擾效果
6.	「罵」有用嗎？以資源保存理論看不當督導對部屬的影響
7.	資源損失與資源獲得對不當督導之影響：資源保存理論的觀點

QR Code

臺灣人文及社會科學引文索引資料庫系統

詳目顯示

臺灣人文及社會科學引文索引資料庫