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題名：國際觀光旅館管理階層壓力源、組織承諾與處置行為之相關研究--以組織支援性資源為調節變項
書刊名：餐旅暨觀光
作者：許順旺 引用關係／張姮燕 引用關係／陳漢軒
作者(外文)：Hsu, Shun-wang／Chang, Heidi H.／Chen, Han-hsuan
出版日期：2011
卷期：8:3
頁次：頁213-234
主題關鍵詞：管理階級；壓力源；處置行為；組織承諾；組織支援性資源；Manager；Stressors；Discretion；Organization commitment；Organizational coping resource
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:127
  • 點閱點閱:58
本研究以台灣地區國際觀光旅館管理階層為研究對象，探討管理階層之壓力源、組織承諾與處置行為之關係以及組織支援性資源是否對壓力源與組織承諾有干擾效果。在採用深入訪談法進行問卷設計後，針對全台61間國際觀光旅館之領班以上主管為施測對象，總共發出約500份問卷，回收之有效問卷342份。研究結果顯示整體壓力源及人際關係不協調與組織承諾有顯著的負向關係，壓力源與處置行為（例行性與創新性）無顯著相關，但與越軌行為存在顯著的正向關係。組織承諾與處置行為（例行性與創新性）存在顯著正相關，與越軌行為則有顯著負相關。在旅館業中，高度組織支援性資源對於壓力源與組織承諾的負向結果有著顯著的強化關係。
This research targets at the employees at the managerial-level in international tourist hotels of Taiwan. It aims to explore the relationship among managers' perceived stressors, organizational commitment, and discretion. It also investigates the moderating effect of organizational coping resource on the relationship between stressors and organizational commitment. In-depth interviews were applied develop the survey questionnaire. Questionnaires were then delivered to managerial-level employees from 61 international tourist hotels in Taiwan. Five hundred surveys were sent, while 342 valid data were returned. The results showed that stressor was negatively correlated to organizational commitment, and the interpersonal relationship discordant was negatively correlated to organizational commitment. There was no significant correlation between stressor and discretion (routine discretion and creative discretion), but the stressors had positive correlation with deviant discretion. A positive correlation was found between organizational commitment and routine discretion and creative discretion. High organizational coping resource had moderation effect significantly augmenting the negative correlation between stressors and organizational commitment.
Other
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期刊論文
1.Dormann, C.、Zapf, D.(2002)。Social stressors at work, irritation, and depressive symptoms: accounting for unmeasured third variables in multi-wave study。Journal of Occupational and Organizational Psychology，75(1)，33-58。  new window
2.Lin, Shao-Lung(2006)。第一線員工處置行為之管理壓力源、因應資源與情感承諾之角色。管理學報，23(3)，367-388。new window  延伸查詢new window
3.張火燦、紀乃文(200612)。人力資源主管角色與高階主管情感型信任對人力資源部門績效指標的影響。交大管理學報，26(2)，49-89。new window  延伸查詢new window
4.King, L. A.、Mattimore, L. K.、King, D. W.、Adams, G. A.(1995)。Family Support Inventory for Workers: A New Measure of Perceived Social Support from Family Members。Journal of Organizational Behavior，16(3)，235-258。  new window
5.陳國勝、陳佩君(20070300)。國際觀光旅館廚務人員角色壓力、工作滿足、組織承諾與離職傾向關係之研究。遠東學報，24(1)，55-75。  延伸查詢new window
6.林少龍(20050800)。最小化工作緊張與最大化工作勝任感：工作要求、工作控制與社會支持之角色。管理學報，22(4)，481-501。new window  延伸查詢new window
7.Kelley, S. W.(1993)。Discretion and the service employee。Journal of Retailing，69(1)，104-126。  new window
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11.Bolino, M. C.、Turnley, W. H.(2005)。The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict。Journal of Applied Psychology，90(4)，740-748。  new window
12.黃賀、蘇英芳(20050900)。我國銀行業人際信任度之研究。人力資源管理學報，5(3)，1-20。new window  延伸查詢new window
13.DeConinck, J. B.、Stilwell, C. D.(2004)。Incorporating Organizational Justice, Role States, Pay Satisfaction and Supervisor Satisfaction in a Model of Turnover Intentions。Journal of Business Research，57(3)，225-231。  new window
14.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
15.余明助(20070000)。The Moderating Effects of Personal Stress Management on Job Stress, Adjustment, and Job Attitude: Taiwanese Expatriates。中山管理評論，15(特刊)，3+11-37。new window  new window
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17.羅新興、周慧珍(20061200)。組織成員知覺主管支持對其離職傾向之影響--探討工作負荷與成就動機之干擾作用。人力資源管理學報，6(4)，67-80。new window  延伸查詢new window
18.Breaugh, J. A.(1985)。The Measurement of Work Autonomy。Human Relations，38(6)，551-570。  new window
學位論文
1.趙美鈴(1997)。國小已婚女教師工作特性知覺、角色壓力與其工作投入關係之研究(碩士論文)。國立新竹師範學院。  延伸查詢new window
2.黃寶園(2004)。結合統合分析與結構方程模式之理論驗證：以壓力調節反應模式之建立與驗證為例(博士論文)。國立臺灣師範大學，台北。new window  延伸查詢new window
圖書
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6.榮泰生(2008)。AMOS與研究方法。五南。  延伸查詢new window
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其他
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2.林明杰、陳基祥、許純嘉(2007)。組識內工作夥伴支持行為與員工創造力之研究。  延伸查詢new window
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19.Kelly, C. W., Longfellow, T., & Malehorn, J.(1996)。Organizational determinants of service employees’ exercise of routine, creative, and deviant discretion。  new window
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