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題名:情緒勞務與離職意圖關係之探討:德行領導與知覺同事支持的中介效果
書刊名:國立空中大學社會科學學報
作者:賴惠德 引用關係楊惠雯
作者(外文):Lai, Hwei-derYang, Hui-wen
出版日期:2016
卷期:24
頁次:頁1-30
主題關鍵詞:情緒勞務表層演出深層演出德行領導知覺組織支持離職意圖Emotional laborSurface actingDeep actingMoral leadershipPerceived coworker supportTurnover intention
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:380
  • 點閱點閱:17
期刊論文
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8.Yoon, J.、Lim, J-C.(1999)。Organizational support in the workplace: the case of Korean hospital employees。Human Relations,52(7),923-945。  new window
9.Abraham, R.(1999)。Negative affectivity: Moderator or confound in emotional dissonance-outcome relationships?。The Journal of Psychology,133(1),61-72。  new window
10.Kirmeyer, S. L.、Dougherty, T. W.(1988)。Work load, tension, and coping: Moderating effects of supervisor support。Personnel Psychology,41(1),125-139。  new window
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12.Newman, Meredith A.、Guy, Mary E.、Mastracci, Sharon H.(2009)。Beyond Cognition; Affective Leadership and Emotional Labor。Public Administration Review,69(1),6-20。  new window
13.Brown, M. E.、Mitchell, M. S.(2010)。Ethical and unethical leadership: Exploring new avenues for future research。Business Ethics Quarterly,20(4),583-616。  new window
14.Baruch-Feldman, C.、Brondolo, E.、Ben-Dayan, D.、Schwartz, J.(2002)。Sources of social support and burnout, job satisfaction, and productivity。Journal of Occupational Health Psychology,7(1),84-93。  new window
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16.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations,20(2),205-232。  new window
17.Fitness, J.(2000)。Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates。Journal of Organization Behavior,21(2),147-162。  new window
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19.Hsieh, C.-W.、Jin, M. H.、Guy, M. E.(2012)。Consequences of Work-Related Emotions Analysis of a Cross-Section of Public Service Workers。The American Review of Public Administration,42(1),39-53。  new window
20.Abraham, Rebecca(1998)。Emotional Dissonance in Organizations: Antecedents, Consequences, and Moderators。Genetic, Social, and General Psychology Monographs,124(2),229-246。  new window
21.Pisaniello, S. L.、Winefield, H. R.、Delfabbro, P. H.(2012)。The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses。Journal of Vocational Behavior,80(3),579-591。  new window
22.Abraham, Rebecca(1999)。The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover。The Journal of Psychology,133(4),441-455。  new window
23.Seery, B. L.、Corrigall, E. A.(2009)。Emotional labor: Links to work attitudes and emotional exhaustion。Journal of Managerial Psychology,24(8),797-813。  new window
24.Kacmar, M. K.、Bachrach, D. G.、Harris, K. J.、Zivnuska, S.(2011)。Fostering good citizenship through ethical leadership: Exploring the moderating role of gender and organizational politics。Journal of Applied Psychology,96(3),633-642。  new window
25.Duke, A. B.、Goodman, J. M.、Treadway, D. C.、Breland, J. W.(2009)。Perceived organizational support as a moderator of emotional labor-outcomes relationships。Journal of Applied Social Psychology,39(5),1013-1034。  new window
26.Ekman, Paul、Friesen, Wallace V.(1971)。Constants across cultures in the face and emotion。Journal of Personality and Social Psychology,17(2),124-129。  new window
27.吳宗祐、徐瑋伶、鄭伯壎(20021200)。怒不可遏或忍氣吞聲:華人企業主管威權領導與部屬憤怒反應。本土心理學研究,18,3-49。new window  延伸查詢new window
28.Chau, S. L.、Dahling, J. J.、Levy, P. E.、Diefendorff, J. M.(2009)。A predictive study of emotional labor and turnover。Journal of Organizational Behavior,30(8),1151-1163。  new window
29.Adebayo, S. O.、Ogunsina, S. O.(2011)。Influence of supervisory behaviour and job stress on job satisfaction and turnover intention of police personnel in Ekiti State。Journal of Management and Strategy,2(3),13-20。  new window
30.Eid, Michael、Diener, Ed(2001)。Norms for Experiencing Emotions in Different Cultures: Inter- and International Differences。Journal of Personality and Social Psychology,81(5),869-885。  new window
31.Gursoy, D.、Boylu, Y.、Avci, U.(2011)。Identifying the complex relationships among emotional labor and its correlates。International Journal of Hospitality Management,30(4),783-794。  new window
32.Eisenbeiss, S. A.(2012)。Re-thinking ethical leadership: An interdisciplinary integrative approach。The Leadership Quarterly,23(5),791-808。  new window
33.Cyril, H. P.、Girindra, T.(2009)。The association between ethical leadership and employee outcomes--the Malaysian case。Electronic Journal of Business Ethical and Organization Studies,14,21-32。  new window
34.Givens, K. D.、McNamee, L. G.(2016)。Understanding what happens on the other side of the door: Emotional labor, coworker Communication, and motivation in door-to-door sales。Journal of Ethonographic & Qualitative Research,10,165-179。  new window
35.Khuntia, R.、Suar, D.(2004)。A scale to assess ethical leadership of Indian private and public sector managers。Journal of Business Ethics,49(1),13-26。  new window
36.Jurkiewicz, C. L.(2006)。Soul food: Morrison and the transformative power of ethical leadership in the public sector。Public Integrity,8,245-256。  new window
37.Mobley, W. H.(1982)。Some unanswered questions in turnover and withdrawal research。Academy of Management review,7,111-116。  new window
38.Saban, L. I.(2011)。Looking into the eyes of those we serve: Toward complex equality in public administration ethics。The American Review of Public Administration,41,141-156。  new window
39.Salminen, A.(2006)。Accountability, values and the ethical principles of public service: The views of Finnish legislators。International Review of Administrative Science,72,171-185。  new window
40.Schmieder, R. A.、Smith, C. A.(1996)。Moderating effects of social support in shift working nurses。Work & Stress,10,128-140。  new window
41.Shaw, J. D.(2011)。Turnover rates and organizational performance: Review, critique, and research agenda。Organizational Psychology Review,1(3),187-213。  new window
42.Zhu, W. C.、Norman, S. M.、Peng, Z. C.、Riggio, R. E.、Sosik, J. J.(2012)。The impact of ethical political leadership on the public: The mediating role of confidence in political leaders。Leadership,8,109-124。  new window
43.Brotheridge, Celeste M.、Lee, Raymond T.(2002)。Testing a conservation of resources model of the dynamics of emotional labor。Journal of Occupational Health Psychology,7(1),57-67。  new window
44.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology,5(1),95-110。  new window
45.樊景立、鄭伯壎(20000600)。華人組織的家長式領導:一項文化觀點的分析。本土心理學研究,13,127-180。new window  延伸查詢new window
46.鄭伯壎(19951200)。家長權威與領導行為之關係:一個臺灣民營企業主持人的個案研究。中央研究院民族學研究所集刊,79,119-173。  延伸查詢new window
47.Brown, Michael E.、Treviño, Linda K.、Harrison, David A.(2005)。Ethical leadership: A social learning perspective for construct development and testing。Organizational Behavior and Human Decision Processes,97(2),117-134。  new window
48.Kahn, William A.(1990)。Psychological conditions of personal engagement and disengagement at work。Academy of Management Journal,33(4),692-724。  new window
49.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review,18(1),88-115。  new window
50.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior,60(1),17-39。  new window
51.Morris, J. Andrew、Feldman, Daniel C.(1997)。Managing emotions in the workplace。Journal of Managerial Issues,9(3),257-274。  new window
52.Rhoades, Linda、Eisenberger, Robert(2002)。Perceived organizational support: a review of the literature。Journal of Applied Psychology,87(4),698-714。  new window
53.Avey, James B.、Wernsing, Tara S.、Palanski, Michael E.(2012)。Exploring the process of ethical leadership: The mediating role of employee voice and psychological ownership。Journal of Business Ethics,107(1),21-34。  new window
54.Brown, Michael E.、Treviño, Linda K.(2006)。Ethical leadership: A review and future directions。The Leadership Quarterly,17(6),595-616。  new window
55.Treviño, Linda Klebe、Brown, Michael E.、Hartman, Laura Pincus(2003)。A Qualitative Investigation of Perceived Executive Ethical Leadership: Perceptions From Inside and Outside the Executive Suite。Human Relations,56(1),5-37。  new window
56.Treviño, L. K.、Hartman, L. P.、Brown, M. E.(2000)。Moral person and moral manager: How executives develop a reputation for ethical leadership。California Management Review,42(4),128-142。  new window
57.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal,46(1),86-96。  new window
58.鄭伯壎、莊仲仁(19811200)。基層軍事幹部有效領導行為之因素分析:領導績效、領導角色與領導行為的關係。中華心理學刊,23(2),97-106。new window  延伸查詢new window
59.Miller, Howard E.、Katerberg, Ralph、Hulin, Charles L.(1979)。Evaluation of the Mobley, Horner and Hollingsworth Model of Employee Turnover。Journal of Applied Psychology,64(5),509-517。  new window
60.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review,12(1),23-37。  new window
61.Zapf, Dieter(2002)。Emotion work and psychological well-being: A review of the literature and some conceptual considerations。Human Resource Management Review,12(2),237-268。  new window
62.Hülsheger, Ute R.、Schewe, Anna F.(2011)。On the costs and benefits of emotional labor: A meta-analysis of three decades of research。Journal of Occupational Health Psychology,16(3),361-389。  new window
63.鄭伯壎、周麗芳、樊景立(20001200)。家長式領導:三元模式的建構與測量。本土心理學研究,14,3-64。new window  延伸查詢new window
64.鄭伯壎、周麗芳、黃敏萍、樊景立、彭泗清(20031200)。家長式領導的三元模式:中國大陸企業組織的證據。本土心理學研究,20,209-250。new window  延伸查詢new window
65.Weiss, Howard M.、Cropanzano, Russell(1996)。Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work。Research in Organizational Behavior,18,1-74。  new window
66.Cheng, Bor-Shiuan、Chou, Li-Fang、Wu, Tsung-Yu、Huang, Min-Ping、Farh, Jiing-Lih(2004)。Paternalistic Leadership and Subordinate Responses: Establishing a Leadership Model in Chinese Organizations。Asian Journal of Social Psychology,7(1),89-117。  new window
67.Eisenberger, Robert、Huntington, Robin、Hutchison, Steven、Sowa, Debora(1986)。Perceived Organizational Support。Journal of Applied Psychology,71(3),500-507。  new window
68.Mobley, William Hodges(1977)。Intermediate Linkages in the Relationship between Job Satisfaction and Turnover。Journal of Applied Psychology,62(2),237-240。  new window
學位論文
1.胡光達(2003)。員工情緒失調對工作滿足感與組織承諾影響之實證研究--自我監控干擾效果(碩士論文)。國防管理學院,台北。  延伸查詢new window
2.滿莉芳(2002)。情緒勞務工作者情緒勞務負荷與工作結果之研究--以情緒智力與工作特性為干擾(碩士論文)。靜宜大學,台中。  延伸查詢new window
3.吳宗祐(2003)。工作中的情緒勞動:概念發展、相關變項分析、心理歷程議題探討(博士論文)。國立臺灣大學。new window  延伸查詢new window
4.高佳伶(2001)。銀行行員情緒勞務負荷、影響因素與結果之研究(碩士論文)。國立中正大學。  延伸查詢new window
5.蔡玉青(1999)。情緒勞務之負荷、因應策略、社會支持與情緒耗竭之相關研究--以休閒、旅館業為例(碩士論文)。國立雲林科技大學,雲林。  延伸查詢new window
圖書
1.Guy, M. E.、Newman, M. A.、Mastracci, S. H.(2008)。Emotional Labor: Putting the Service in Public Service。Armonk, NY:M. E. Sharpe。  new window
2.Lovelock, Christopher H.(1996)。Services Marketing。Prentice Hall International Inc.。  new window
3.Barbara, R. S.、Sarason, Irwin G.、Pierce, Gregory R.(1990)。Social support: An interactional view。New York:John Wiley and Sans。  new window
4.Hofstede, Geert H.(1980)。Culture's consequences: International differences in work-related values。Beverly Hills, California:Sage。  new window
5.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
6.Yukl, Gary A.(2002)。Leadership in organizations。Prentice-Hall, Inc.。  new window
7.Thibaut, John W.、Walker, Laurens(1975)。Procedural Justice: A Psychological Analysis。Lawrence Erlbaum Associates。  new window
8.Redding, S. Gordon(1990)。The Spirit of Chinese Capitalism。Walter de Gruyter。  new window
9.Silin, Robert H.(1976)。Leadership and Values: The Organization of Large Scale Taiwanese Enterprises。Harvard University Press。  new window
10.Ashkanasy, N. M.、Härtel, C. E. J.、Zerbe, W.(2000)。Emotions in the workplace: Research, theory, and practice。Westport, CT:Quorum Books。  new window
其他
1.Briner, R. B.(1995)。Emotional dissonance, emotional deviance, true feelings, and the self in organizational life。  new window
圖書論文
1.Fineman, S.(1993)。Organizations as emotional arenas。Emotion in organization。Sage。  new window
2.凌文輇(19910000)。中國的領導行為。中國人.中國心:人格與社會篇。臺北:遠流。new window  延伸查詢new window
3.Farh, Jiing-Lih、Cheng, Bor-Shiuan(2000)。A cultural analysis of paternalistic leadership in Chinese organizations。Management and organizations in the Chinese context。Macmillan。  new window
 
 
 
 
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