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題名：轉型領導風格與職業倦怠之研究--以國際觀光旅館餐廳外場員工之觀點為基礎
書刊名：觀光旅遊研究學刊
作者：孫路弘 引用關係／李佩倫／王仁宏
作者(外文)：Sun, Lou-hon／Li, Pei-lun／Wang, Jen-hung
出版日期：2014
卷期：9:2
頁次：頁63-78
主題關鍵詞：轉型領導風格；職業倦怠；國際觀光旅館；餐廳；Transformational leadership style；Burnout；International tourism hotel；Restaurant
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:164
  • 點閱點閱:60
本研究主要係探討「轉型領導風格」與「職業倦怠」之關係，並以國際觀光旅館餐廳外場員工為研究對象。於研究方法上，首先，「轉型領導風格」與「職業倦怠」皆分別採用因素分析、信度檢定與平均數進行分析，再者，二者之相關分析則採用結構方程模型進行分析。研究結果顯示：（一）於「轉型領導風格」構面上，認同程度依序為「尊重關懷」、「激發鼓舞」、「願景引領」、「親近融洽」；（二）於「職業倦怠」構面上，發生頻率依序為「情緒耗竭」、「成就感低落」、「乏人性化」；（三）「轉型領導風格」與「職業倦怠」係為顯著負相關。同時，更進一步探討各構面之相關分析，研究結果顯示：「轉型領導風格」之「尊重關懷」、「願景引領」、「親近融洽」、「激發鼓舞」與「職業倦怠」之「情緒耗竭」、「成就感低落」、「乏人性化」亦為顯著負相關。
The focus of this study is to discuss the relationship between transformational leadership style and burnout, and the research objects are the outfield employees in the international tourism hotel. For the methodologies, this study first adopts factor analysis, reliability test, and mean to analyze the transformational leadership style and the burnout respectively, and investigates their correlation by SEM (Structural Equation Modeling). The results reveal that: (1) For the transformational leadership style, the order of identity degree is respect and consideration, inspiration, vision leading, and intimate harmony; (2) For burnout, the order of frequency is emotional exhaustion, reduced accomplishment, and depersonalization; (3) The relationship between transformational leadership style and burnout is negative and significant. Meanwhile, this study further analyzes the relationship for each aspect. The result reveals that the relationship is also negative and significant for respect and consideration, vision leading, intimate harmony, and inspiration of transformational leadership style to emotional exhaustion, reduced accomplishment, and depersonalization of burnout.
期刊論文
1.林菁真、王淑治、甘唐沖、高春華(20080900)。圓山大飯店員工之工作壓力、職業倦怠與身心健康狀況之研究。生物與休閒事業研究，6(2)，143-164。new window  延伸查詢new window
2.王明元、甘唐沖、劉文玲(20081200)。劍湖山王子飯店及耐斯王子飯店員工情緒勞務負擔與職業倦怠之相關研究。運動與遊憩研究，3(2)，252-273。new window  延伸查詢new window
3.Gill, A. S.、Flaschner, A. B.、Shachar, M.(2006)。Mitigating stress and burnout by implementing transformational-leadership。International Journal of Contemporary Hospitality Management，18(6)，469-481。  new window
4.Harland, L.、Harrison, W.、Jones, J. R.、Reiter-Palmon, R.(2005)。Leadership behaviors and subordinate resilience。The Journal of Leadership and Organizational Studies，11(2)，2-14。  new window
5.Firth, H.、Britton, P.(1989)。Burnout, absence and turnover amongst British nursing staff。Journal of Occupational Behavior，62，55-59。  new window
6.Buick, I.、Thomas, M.(2001)。Why do middle managers in the hotels burn out?。International Journal of Contemporary Hospitality Management，13(6)，304-309。  new window
7.Erkutlu, H.(2008)。The impact of transformational leadership on organizational and leadership effectiveness: The Turkish case。Journal of Management Development，27(7)，708-726。  new window
8.Gill, A. S.、Mathur, N.(2007)。Improving employee dedication and pro-social behavior。International Journal of Contemporary Hospitality Management，19(4)，328-334。  new window
9.Hersey, P.、Blanchard, K.(1996)。Great ideas revisited: Revisiting the life-cycle of theory of leadership。Training and Development，50(1)，43-47。  new window
10.Krone, C.、Tabacchi, M.、Farber, B.(1989)。Manager burnout。Cornell Hotel and Restaurant Administration Quarterly，30(3)，58-63。  new window
11.Perlman, B.、Hartman, E.A.(1982)。Burnout: Summary and future research。Human Relations，33(3)，283-305。  new window
12.Reynolds, D.、Tabacchi, M.(1993)。Burnout in full-service chain restaurants。The Cornell Hotel Administration Quarterly，34(2)，62-68。  new window
13.Stogdill, R.(1948)。Personal factor associated with leadership: a survey of the literature。Journal of Psychology，25，35-71。  new window
14.Tabacchi, M.、Krone, C.、Farber, B.(1990)。A support system to mitigate manager burnout。Cornell Hotel and Restaurant Administration Quarterly，31(3)，32-37。  new window
15.Thomas, A.(2001)。A methodology for linking customer acquisition to customer retention。Journal of Marketing Research，38(2)，262-268。  new window
16.Tracey, J. B.、Hinkin, T. R.(1996)。How transformational leaders lead in the hospitality industry。International Journal of Hospitality Management，15(2)，165-176。  new window
17.Zohar, D.(1994)。Analysis of job stress profile in the hotel industry。International Journal of Hospitality Management，13(3)，219-231。  new window
18.Hinkin, T. R.、Tracey, J. B.(2000)。The cost of turnover: Putting a price on the learning curve。Cornell Hotel and Restaurant Administration Quarterly，41(3)，14-23。  new window
19.Seltzer, J.、Numerof, R. E.(1988)。Supervisory leadership and subordinate burnout。Academy of Management Journal，31(2)，439-446。  new window
20.Mearns, J.、Cain, J. E.(2003)。Relationships between teachers' occupational stress and their burnout and distress: Roles of coping and negative mood regulation expectancies。Anxiety, Stress and Coping，16(1)，71-82。  new window
21.Jamal, M.、Baba, V. V.(2000)。Job stress and burnout among Canadian managers and nurses: an empirical examination。Canadian Journal of Public Health，91(6)，454-458。  new window
22.許順旺、林瑋婷、蘇紅文(20091200)。職級別對宴會廳內外場員工工作壓力、工作倦怠與離職傾向之差異性研究--以國際觀光旅館為例。運動休閒餐旅研究，4(4)，26-53。new window  延伸查詢new window
23.洪春吉、趙皖屏(20091200)。轉換型領導、交易型領導與組織創新之關係--以半導體業、石化業、紡織業實證比較研究。臺灣銀行季刊，60(4)，274-296。new window  延伸查詢new window
24.Freudenberger, Herbert J.(1974)。Staff Burnout。Journal of Social Issues，30(1)，159-165。  new window
25.Karatepe, O. M.、Uludag, O.(2008)。Role stress, burnout and their effects on frontline hotel employees' job performance: Evidence from northern Cyprus。International Journal of Tourism Research，10(2)，111-126。  new window
26.吳靜吉、林合懋(19980700)。轉型領導量表與交易領導量表的建立。測驗年刊，45(2)，57-87。new window  延伸查詢new window
27.張曉春(19830500)。專業人員工作疲乏研究模式:以社會工作員為例。思與言，21(1)，66-79。new window  延伸查詢new window
28.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology，52(1)，397-422。  new window
29.Maslach, Christina、Jackson, Susan E.(1981)。The Measurement of Experienced Burnout。Journal of Organizational Behavior，2(2)，99-113。  new window
研究報告
1.秦夢群(2005)。校長轉型領導、學校組織氣候與教師組織承諾關係之研究。台北：中華民國行政國家科學委員會。  延伸查詢new window
學位論文
1.陳偉玲(2008)。領導型態對工作倦怠之影響--以工作特性為中介變項(碩士論文)。大葉大學，彰化。  延伸查詢new window
2.陳玉鎂(2006)。轉換型領導對工作滿足及組織承諾的影響--以工作特性為中介變項(碩士論文)。國立中央大學。  延伸查詢new window
3.汪昱(2004)。旅館領導行為對服務導向組織公民行為的影響(碩士論文)。世新大學，台北。  延伸查詢new window
4.Singer, R. L.(1984)。A Study of The Relationship between Teacher Burnout and the Leadership Style of the Principal, as perceived by Teachers(博士論文)。Tennessee State University。  new window
5.吳惠展(2004)。轉換型領導、交易型領導與組織承諾之關係─以屏東縣平地、山地公所實證比較(碩士論文)。屏東科技大學，屏東。  延伸查詢new window
圖書
1.Singh, R. P.(2000)。Entrepreneurial opportunity recognition through social networks。Garland Publishing, INC.。  new window
2.Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ：Prentice-Hall。  new window
3.Stogdill, R. M.、Coons, A. E.(1957)。Leader behavior: Its description and measurement。Columbus：Bureau of Business Research, College of Commerce and Administration, Ohio State University。  new window
4.Maslach, C.、Jackson, S. E.、Leiter, M. P.(1996)。Maslach Burnout Inventory: Manual。Palo Alto, California：Consulting Psychologist Press。  new window
5.張慶勳(1997)。學校組織轉化領導研究。復文圖書有限公司。new window  延伸查詢new window
6.吳明隆、涂金堂(2005)。SPSS與統計應用分析實務。五南圖書出版股份有限公司。  延伸查詢new window
7.Bass, Bernard M.、Avolio, Bernard J.(1994)。Improving organizational effectiveness through transformational leadership。Sage。  new window
8.Burns, James MacGregor(1978)。Leadership。Harper & Row。  new window
其他
1.行政院主計處(2010)。受雇員工薪資調查統計時間數列查詢，http://win.dgbas.gov.tw/dgbas04/bc5/earning/ht456.asp， 2010/05/28。  延伸查詢new window
 
 
 
 
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