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題名：工作需求-控制模式與工作捲怠關係之研究 : 以自我效能為干擾變數
書刊名：管理實務與理論研究
作者：黃英忠 引用關係／黃毓華／劉錦雲／陳錦輝
作者(外文)：Huang, Ing-chung／Huang, Yu-hwa／Liu, Chin-yun／Chen, Chin-hui
出版日期：2008
卷期：2:1
頁次：頁37-51
主題關鍵詞：工作需求-控制模式；工作捲怠；自我效能；Demand-control model；Burnout；Self-efficacy
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:552
  • 點閱點閱:104
自我效能爲個人對是否能執行工作任務的信念，本研究著重於探討自我效能在工作需求、控制(D-C)壓力模式，與工作倦怠關係間的干擾作用。過去D-C模式的研究強調增加工作控制以緩和工作需求的影響，本研究則強調高自我效能的個人，才能發揮工作控制的緩和作用。研究資料以某政府機關580位公務人員爲樣本，採層級迴歸分析法，資料分析結果發現工作需求對工作倦怠具有正向的顯著影響。此外，對高自我效能者而言，高工作控制者相較於低工作控制者，工作需求導致乏人格化的程度較爲輕微。研究結論建議應注重強化員工的自我效能，並賦予適當的工作控制權限，以降低員工因工作需求增加而可能導致乏人格化程度上昇的影響。
Self-efficacy is perceived as the comprehensive and integrated beliefs in one’s capabilities to organize and execute job duty effectively. Present study focus on the role of self-efficacy as a key moderator between the relationship of job stress and burnout. According to Karasek's D-C model, there are two dimensions on job stress: job demand and job control. In additional, the dimensions of burnout in this study include emotional exhaustion and depersonalization. Previous studies on D-C model mainly placed emphasis on increasing job control to diminish symptoms of job stress resulting from job demand. This study explores incremental job control for high self-efficacy in order to decrease job strain. Survey data on 580 government officials demonstrate: (1) Job demand has positive influence on the burnout. (2) Self-efficacy has significant buffering effects between the relationship of job demand and depersonalization. For those with low level of self-efficacy, job control has no significant moderating effects on the relationship between job demand and burnout. In contrast, in term of those with high level of efficacy, job control present significant buffering effects on the relationship between job demand and depersonalization. The study suggests that enhancing the individual's self-efficacy can decrease the impact of job stress on depersonalization.
期刊論文
1.萬金生(20040300)。資訊委外人員特殊與一般自我效能模型的驗證：臺灣地區公營機構為例。中山管理評論，12(1)，135-172。new window  延伸查詢new window
2.Chung, Y. B.(2002)。Career decision-making self-efficacy and career commitment: Gender and ethnic difference among college students。Journal of Career Development，28(4)，277-284。  new window
3.Shereer, M.、Maddux, J. E.(1982)。The self-efficacy scale:Construction and validation。Psychological Reports，51，663-671。  new window
4.Dollard, M. F.、Winefield, H. R.、Winefield, A. H.、De Jonge, J.(2000)。Sychosocial job strain and productivity in human service workers: A test of the demand-control-support model。Journal of Occupational and Organizational Psychology，73(4)，501-510。  new window
5.Parkes, K. R.、Mendham, C. A.、Von Rabenau, C.(1994)。Social support and the semand-siscretion model of job stress: Tests of additive and interactive effects in two Samples。Journal of Vocational Behavior，44，91-113。  new window
6.De Rijk, A. E.、Le Blanc, P. M.、Schaufeli, W. B.、De Jonge, J.(1998)。Active coping and need for control as moderators of the job demand-control model: Effects on burnout。Journal of Occupational and Organizational Psychology，71(1)，1-18。  new window
7.Hochwarter, W. A.、Perrewe, P. L.、Ferris, G. R.、Guercio, R.(1999)。Commitment as an antidote to the tension and turnover consequences of organizational politics。Journal of Vocational Behavior，55(3)，277-297。  new window
8.Gudanowski, D. M.、Jex, S. M.(1992)。Efficacy beliefs and work stress: An exploratory study。Journal of Organizational Behavior，13(5)，509-517。  new window
9.Salanova, M.、Peiró, J. M.、Schaufeli, W. B.(2002)。Self-efficacy specificity and burnout among information technology workers: An extension of the job demand-control model。European Journal of Work and Organizational Psychology，11(1)，1-25。  new window
10.Karasek, R. A.、Theorell, T.、Schwartz, J. E.、Schnall, P. L.、Pieper, C. F.、Michela, J. L.(1988)。Job Characteristics in Relation to the Prevalence of Myocardial Infarction in the US Health Examination Survey (HES) and the Health and Nutrition Examination Survey (HANES)。American Journal of Public Health，78(8)，910-918。  new window
11.Maslach, C.、Jackson, S. E.(1984)。Burnout in Organizational Settings。Applied Social Psychology Annual，5，133-153。  new window
12.Cropanzano, R.、Rupp, D. E.、Byrne, Z. S.(2003)。The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance, and Organizational Citizenship Behavior。Journal of Applied Psychology，88(1)，160-169。  new window
13.Beehr, T. A.、Newman, J. E.(1978)。Job Stress, Employee Health and Organizational Effectiveness: A Factor Analysis, Model and Literature Review。Personnel Psychology，31(4)，665-699。  new window
14.Lepine, J. A.、Podsakoff, N. P.、Lepine, M. A.(2005)。A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance。Academy of Management Journal，48(5)，764-775。  new window
15.Fogarty, Timothy J.、Singh, Jagdip、Rhoads, Gary K.、Moore, Ronald K.(2000)。Antecedents and consequences of burnout in accounting: Beyond the role stress model。Behavioral Research in Accounting，12，31-67。  new window
16.Cordes, C. L.、Dougherty, T. W.(1993)。A Review and Integration of Resource on Job Burnout。Academy of Management Review，18(4)，621-656。  new window
17.Evers, W. J. G.、Brouwers, A.、Tomic, W.(2002)。Burnout and self-efficacy: A study on teachers' beliefs when implementing an innovative educational system in the Netherlands。British Journal of Educational Psychology，72(2)，227-243。  new window
18.Fox, M. L.、Dwyer, D. J.、Ganster, D. C.(1993)。Effects of Stressful Job Demands and Control on Physiological and Attitudinal Outcomes in a Hospital Setting。Academy of Management Journal，36(2)，289-319。  new window
19.Schaubroeck, J.、Merritt, D. E.(1997)。Divergent effects of job control on coping with work stressors: The key role of self-efficacy。Academy of Management Journal，40(3)，738-754。  new window
20.Cheng, Y.、Luh, W.、Guo, Y.(2003)。Reliability and validity of the Chinese version of the job content questionnaire in Taiwanese workers。International Journal of Behavioral Medicine，10(1)，15-30。  new window
21.Karasek, Robert A. Jr.(1979)。Job demands, job decision latitude, and mental strain: Implications for job redesign。Administrative Science Quarterly，24(2)，285-308。  new window
22.Van Yperen, N. W.、Hagedoorn, M.(2003)。Do high job demands increase intrinsic motivation or fatigue or both? The role of job control and job social support。Academy of Management Journal，46(3)，339-348。  new window
23.Gaines, J.、Jermier, J. M.(1983)。Emotional exhaustion in a high stress organization。Academy of Management Journal，26(4)，567-586。  new window
24.黃毓華、鄭英耀(19960100)。一般性自我效能量表之修訂。測驗年刊，43，279-285。new window  延伸查詢new window
25.Bandura, Albert(1989)。Regulation of cognitive processes through perceived self-efficacy。Developmental Psychology，25(5)，729-735。  new window
26.Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review，84(2)，191-215。  new window
27.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
28.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology，52(1)，397-422。  new window
29.Meyer, John P.、Allen, Natalie J.、Smith, Catherine A.(1993)。Commitment to Organizations and Occupations: Extension and Test of A Three-Component Conceptualization。Journal of Applied Psychology，78(4)，538-551。  new window
30.Mathieu, J. E.、Zajac, D. M.(1990)。A review and meta-analysis of the antecedents, correlates, and consequence of organizational commitment。Psychological Bulletin，108(2)，171-194。  new window
31.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。  new window
32.Maslach, Christina、Jackson, Susan E.(1981)。The Measurement of Experienced Burnout。Journal of Organizational Behavior，2(2)，99-113。  new window
33.Stetz. T. A.、Stetz, M. C.、Bliese, P. D.(2006)。The importance of self-efficacy in the moderating effects of social support on stressor-strain relationships。Work & Stress，20(1)，49-59。  new window
學位論文
1.蘇守謙(2000)。資訊人員職業焦崩與離職決策研究(博士論文)。國立中央大學。new window  延伸查詢new window
2.沈秀娟(2002)。精神醫療機構護理人員工作壓力之探討(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Cohen, J.、Cohen, P.(1983)。Applied Multiple Regression/Correlation Analysis for Behavioral Sciences。Hillsdale, NJ。  new window
2.何金銘(2001)。統計法輯要。台南市：台灣復文興業股份有限公司。  延伸查詢new window
3.Karasek, R. A.、Theorell, T.(1990)。Healthy Work: Stress, Productivity and the Reconstruction of Working Life。New York, NY：Basic Books。  new window
4.Jex, Steve M.(1998)。Stress and Job Performance: Theory, Research, and Implications for Managerial Practice。Sage Publications, Inc.。  new window
圖書論文
1.Maslach, C.(1998)。A multidimensional theory of burnout。Theories of Organizational Stress。Oxford：University Press。  new window
 
 
 
 
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