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M.(2009)。Work stressors, role-based performance, and the moderating influence of organizational support。Journal of Applied Psychology,94(1),254-262。 | 31. | 黃品全、韓明娟(20140300)。壓力源與積極顧客服務表現:角色寬度自我效能及社會交換知覺之調節式中介模型。人力資源管理學報,14(1),1-22。 延伸查詢 | 32. | Cropanzano, R.、Rupp, D. E.、Byrne, Z. S.(2003)。The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors。Journal of Applied Psychology,88(1),160-169。 | 33. | Cavanaugh, Marcie A.、Boswell, Wendy R.、Roehling, Mark V.、Boudreau, John W.(2000)。An empirical examination of self-reported work stress among U.S. managers。Journal of Applied Psychology,85(1),65-74。 | 34. | Chang, C.-H.、Rosen, C. C.、Levy, P. E.(2009)。The relationship between perceptions of organizational politics and employee attitudes, strain, and behavior: A meta-analytic examination。Academy of Management Journal,52(4),779-801。 | 35. | 彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。 延伸查詢 | 36. | Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology,52(1),397-422。 | 37. | Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review,1(1),61-89。 | 38. | Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology,63(1),1-18。 | 學位論文1. | 黃美潔(2015)。旅行業工作壓力:針對員工情緒與離職(碩士論文)。銘傳大學,桃園縣。 延伸查詢 | 圖書1. | 林登燦(2003)。旅行業經營管理--理論與實務。臺北市:品度出版社。 延伸查詢 | 2. | 黃芳銘(2004)。社會科學統計方法學:結構方程模式。臺北市:五南圖書出版股份有限公司。 延伸查詢 | 3. | Cooper, Carry L.、Dewe, Philip J.、O'Driscoll, Michael P.(2001)。Organizational stress: A review and critique of theory, research, and applications。Sage Publications, Inc.。 | 4. | Byrne, Barbara M.(2001)。Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming。Lawrence Erlbaum Associates, Inc.。 | 5. | Maslach, C.、Jackson, S. E.、Leiter, M. P.(1996)。Maslach Burnout Inventory manual。Consulting Psychologists Press。 | 圖書論文1. | Cox, T.、Kuk, G.、Leiter, M. P.(1993)。Burnout, health, work stress and organizational healthiness。Professional burnout: Recent development in theory and research。Washington, DC:Taylor & Francis Group。 | 2. | Maslach, C.(1993)。Burnout: A multidimensional perspective。Professional burnout: Recent developments in theory and research。Taylor & Francis Group。 | |
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