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題名:國小教師知覺校長情緒勞務與歸屬感關係之研究--以組織信任為中介變項
書刊名:教育理論與實踐學刊
作者:謝傳崇 引用關係吳麗珠
作者(外文):Hsieh, Chuan-chungWu, Li-chu
出版日期:2016
卷期:34
頁次:頁57-89
主題關鍵詞:情緒勞務組織信任歸屬感Emotional laborOrganizational trustSense of belongingness
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:293
  • 點閱點閱:28
校長的情緒勞務是影響教師歸屬感高低的重要因素。本研究旨在以組織信任為中介變項,了解國民小學校長情緒勞務對教師歸屬感之影響。研究方法為問卷調查法,並使用結構方程模式驗證校長情緒勞務、組織信任與教師歸屬感的關係。研究結果顯示臺灣地區國民小學教師知覺校長情緒勞務、組織信任與教師歸屬感之現況為中高程度表現,三者間具有顯著的正相關存在,且校長情緒勞務與組織信任對整體教師歸屬感具有預測效果。研究並發現校長情緒勞務透過組織信任影響教師歸屬感,組織信任具有完全中介效果。本研究建議校長善用情緒勞務,提升組織信任,並從中建立教師自我認同及自我尊榮感,進而增進教師歸屬感,願意為教育目標而努力。
A Principal's emotional labor is an important influential factor of the teacher's sense of belongingness. By taking the organizational trust as the mediator, this study aims to investigate the relationship between principals' emotional labor and teacher's sense of belongingness. This study first uses a questionnaire survey and then uses a structural equation modeling to test the modal fit. The findings indicate that there are medium and high performances in the relationship between elementary school teachers' perception of principal's emotional labor, organizational trust and teachers' sense of belongingness. There is a significant positive correlation among this threesome, that is, the principal's emotional labor can be taken to predict teachers' sense of belongingness and the organizational trust has the full mediating effect between the principal's emotional labor and teachers' sense of belongingness. This study suggests the principal uses emotional labor properly to enhance the organizational trust and, through this way, to help teachers establish their selfidentity and self-esteem to enforce their sense of belongingness and make them willing to commit to education.
期刊論文
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2.Goodenow, C.、Grady, K. E.(1993)。The relationship of school belonging and friends' values to academic motivation among urban adolescents。Journal of Experimental Education,62,60-71。  new window
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4.Halbesleben, J. R.、Bowler, W. M.(2007)。Emotional exhaustion and job performance: The mediating role o f motivation。Journal of Applied Psychology,92(1),93-106。  new window
5.Goodwin, R. E.、Groth, M.、Frenkel, S. J.(2011)。Relationships between emotional labor, job performance, and turnover。Journal of Vactional Behavior,79(2),538-548。  new window
6.Nyhan, Ronald C.(2000)。Changing the Paradigm: Trust and its Role in Public Sector Organizations。The American Review of Public Administration,30(1),87-109。  new window
7.吳宗祐(20081000)。主管威權領導與部屬的工作滿意度與組織承諾:信任的中介歷程與情緒智力的調節效果。本土心理學研究,30,3-63。new window  延伸查詢new window
8.Zembylas, M.(2005)。Beyond teacher cognition and teacher beliefs: the value of the ethnography of emotions in teaching。Journal of Qualitative Studies in Education (QSE),18(4),465-487。  new window
9.田育昆(20071200)。國民小學教師情緒勞務與組織承諾關係之研究--以桃竹苗四縣市為例。新竹縣教育研究集刊,7,33-75。  延伸查詢new window
10.李新民、陳密桃(20060600)。幼兒教師的情緒勞務因素結構及其對工作倦怠之影響。高雄師大學報. 教育與社會科學類,20,67-89。new window  延伸查詢new window
11.劉若蘭(20071200)。多元背景技職新生課業準備、歸屬感與心理社會發展之研究。長庚科技學刊,7,159-175。  延伸查詢new window
12.李安明、黃芳銘、呂晶晶(20120900)。「國民小學教育人員情緒勞務量表」之發展與編製。測驗學刊,59(3),451-486。new window  延伸查詢new window
13.林鉦棽、蕭淑月、何慧清(20050300)。社會交換理論觀點下組織支持、組織知識分享行為與組織公民行為相關因素之研究:以信任與關係為分析切入點。人力資源管理學報,5(1),77-110。new window  延伸查詢new window
14.Diefendorff, J. M.、Erickson, R. J.、Grandey, A. A.、Dahling, J. J.(2011)。Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses。Journal of Occupational Health Psychology,16(2),170-186。  new window
15.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論,8(3),427-447。new window  延伸查詢new window
16.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
17.范熾文(20051200)。國小校長轉型領導與教師組織承諾關係之研究。臺中教育大學學報. 教育類,19(2),1-22。new window  延伸查詢new window
18.周昌柏、范熾文(20060500)。國小校長轉型領導、交易領導與教師工作滿意度關係之研究。花蓮教育大學學報. 教育類,22,255-281。new window  延伸查詢new window
19.江文慈(20090600)。「和顏悅色」與「忍氣吞聲」的背後:國小教師情緒勞動的心理歷程分析。教育心理學報,40(4),553-576。new window  延伸查詢new window
20.Chi, N. W.、Grandey, A. A.、Diamond, J. A.、Krimmel, K. R.(2011)。Want a tip? Service performance as a function of emotion regulation and extraversion。Journal of Applied Psychology,96(6),1337-1346。  new window
研究報告
1.教育部統計處(2012)。主要統計表一歷年。  延伸查詢new window
學位論文
1.賴慧芬(2010)。國民小學兼行政人員情緒勞務、知覺組織支持與工作滿意關係之研究。國立高雄師範大學,高雄市。  延伸查詢new window
2.Chu, K. H.(2002)。The effects o f emotional labor on employee work outcomes。Virginia Polytechnic Institute and State University,Blacksburg, Virginia。  new window
3.Gallagher, S. L.(1996)。Adolescents perceived sense of belonging。Fort Hays State University,Hays。  new window
4.賴沛如(2010)。以結構方程式分析台北縣國民小學校長服務領導行為、教師學校組織信任與教師歸屬感關係之研究(碩士論文)。輔仁大學。  延伸查詢new window
5.呂晶晶(2009)。國民小學教育人員情緒勞務量表發展及其影響因素之研究(博士論文)。國立新竹教育大學。new window  延伸查詢new window
6.張乃文(2005)。臺北縣國小教育人員情緒勞務負荷與工作倦怠關係之研究(碩士論文)。輔仁大學,新北市。  延伸查詢new window
7.溫儀詩(2007)。國民小學校長服務領導與教師歸屬感關係之研究(碩士論文)。輔仁大學。  延伸查詢new window
圖書
1.Hochschild, A. R.(1983)。The managed heart: Commercialization o f human feeling。Berkely, CA:University of California。  new window
2.Sprenger, R. K.(2004)。Trust: The best way to manage。London:Cyan Communications。  new window
3.Fukuyama, F.(1995)。Trust: Social virtues and the creation of prosperity。NY:Free Press。  new window
4.Goleman, Daniel(1995)。Emotional intelligence: Why it can matter more than IQ。Bantam Books。  new window
5.Diamantopoulos, Adamantios、Siguaw, Judy A.(2000)。Introducing LISREL: A Guide for the Uninitiated。Sage。  new window
其他
1.Preacher, K. J.,Leonardelli, G. J.(2001)。Calculation for the Sobel test: An interactive calculation tool for mediation tests,http://quantpsy.org/sobel/sobel.htm。  new window
圖書論文
1.Bachmann, R.(2003)。Trust and power as means of coordinating the internal relations of the organization: A conceptual framework。The trust process in organizations: Empirical studies of the determinants and the process of trust development。Cheltenham:Edward Elgar。  new window
 
 
 
 
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