參考文獻
一、中文部分
王令宜 (1995)。教育創新的推廣與組織氣氛關係之研究─以淡江大學實施全面品質管理體系之個案為例。淡江大學教育資料科學學系碩士論文，台北縣。
王保進（2001）。國民中小學校務評鑑模式之內涵分析。教育研究月刊，91期，頁52-62。
江文雄（2001）。評鑑。載於吳清基（主編），學校行政新論（頁209-270）。台北市：師大書苑。
何瑞薇譯（2001）。Edward Sallis原著。全面品質教育。台北：元照出版有限公司。
吳明清（2003）。教育向前跑--開放教育的教育改革。台北：師大書苑。
吳明隆(2000)。SPSS統計應用實務。台北：松岡。
吳清山 & 王湘栗 (2004). 教育評鑑的概念與發展。教育資料集刊, 29, 頁1-26。吳清山 (2000)。學校行政。台北：心理。
吳清山 (2002a)。校務評鑑的實施挑戰與因應策略。教師天地，117，頁6-14。吳清山 (2002b)。創意教學的理念與策略。台灣教育，614，頁2-8。吳清山 (2003)。知識經濟與教育發展。台北市：師大教育書苑。吳清山, 林天祐, 黃旭均, & 張正霖. (1996)。全面品質教育研究；以國民小學為例。行政院國家科學研究委員會研究計畫成果報告。
吳清山、林天佑(1994)。全面品質管理及其在教育上的應用。初等教育學刊，3，頁1-28。吳清山、黃旭鈞（1995）。提升教育品質的一股新動力：談全面品質管理及其在教育上的應用。教育資料與研究，2期，頁74-83。吳清山、黃美芳、徐緯平 (2002)。教育績效責任研究。台北：高等教育。吳萬益等著(2005)。企業研究方法。台北：華泰文化。
呂執中（2007）。國際品質管理。台中：滄海書局。
林天佑(1997)。學校經營與教育品質。載於國立教育資料館主編：現代教育論壇(三)，頁240-244。
林天佑（2002）。校務評鑑的理念與作法。教師天地，117，頁15-20。
柳麗玲（2007）。國民小學教育品質影響因素之研究。國立臺北教育大學博士論文。孫志鵬(1998)。國民教育指標體系的建構與應用。國立政治大學教育研究所博士論文。
孫志麟（2004）。學校評鑑制度之比較分析：台北市與台北縣。論文發表於國立台灣師範大學教育研究中心主辦之「教育評鑑回顧與展望」學術研討會，台北市。
徐大偉(1997)。全面品質管理在學校經營與管理上的應用。教育資料文摘，39卷1期，頁139-158。
徐世輝(2006)。全面品質管理。台北：華泰文化事業。
秦汝炎(1988)。資優教育品質及其影響因素探討。國立台灣師範大學教育研究所集刊，30輯，頁23-72。
翁振益等著(2007)。決策分析-方法與應用。台北：五南書局。
翁興利(1995)。政策假定與政策方案之研究：AHP、SAST與SAA之比較研究。公共政策學報，16，頁81-122。
高麗鳳(1997)。全面品質管理理論及其在我國國民小學實施可行性之研究。台北市立師範學院國民教育研究所碩士論文。
張正霖 (1997)。國民小學全面品質教育、學校組織氣氛與學校效能之研究：以台北地區為例。台北市立師範學院國民教育研究所碩士論文。
張芳全(2006)。教育對經濟發展貢獻的分析，國立台北教育大學學報，19，頁173-210。郭昭佑（2007）。教育評鑑研究--原罪與解放。台北市：五南出版社。陳善德(2000)。建立教育品質系統的幾個關鍵思考。北縣教育，35期， 頁18-21。
曾家樓（2006）。國民小學教育品質管理系統之研究--ISO/IWA2在一所小學的應用。國立臺北教育大學博士論文。黃久芬 (1996)。國民小學全面品質管理與學校組織效能關係之研究。台北市立師範學院初等教育研究所碩士論文。
黃旭鈞 (1995)。國民小學教育人員「全面品質管理」信念之研究。台北市立師範學院初等教育研究所碩士論文。
黃明忠 (1999)。國民小學教育品質指標之建構。台北市立師範學院國民教育研究所碩士論文。
楊素芬 (2002)。品質管理。台北：華泰文化。
劉春榮(2003)。教師績效評鑑的教育品質觀點。教育資料與研究，53期，頁13-19。樂毅 (2005)。學校評估研究。華東師範大學教育科學學院課程語教學系博士論文。
潘慧玲主編 (2005)。教育評鑑的回顧與展望。台北市: 心理出版社。
鄭春生 (1995)。品質管理。台北：三民書局。
鄭崇趁（2006）。國民中小學校務評鑑指標及實施方式研究。台北市：心理出版社。盧增緒 (1995)。論教育評鑑觀念之形成。台北市: 師大書苑。
戴久永 (1994)。品質管理(再版)。台北：三民書局。
褶耐安譯（2007）。馬克.柏瑞里（Dr. Mark Blazey）(2007)原著。洞察卓越績效--深入探討2007年美國國家品質獎評鑑標準(Insights to Performance Excellence 2007)。台北市：經濟部中小企業處。
謝金青（1997）。國民小學學校效能評鑑指標與權重體系之建構。國立政治大學教育學系博士論文。鄺海音(2006)。國內兩大高教評鑑機構與八種評鑑類別。評鑑雙月刊，11期。
顏國樑（2003）。校務評鑑的基本理念、問題及因應作法。學校行政雙月刊，24，頁3-20。
蘇錦麗（1993）。台灣地區大學評鑑委託公正學術團體辦理之可行性分析。現代教育，32，113-162。
二、英文部分
Ahmed, A.M., Yang, J.B., Dale, B.G.,(2003). Self-assessment methodology: The route to business excellence. Quality Management Journal. 10(1) p43-57.
Australian Quality Council (1994) Achieving Best Management Practice through Self-assessment Using the Australian Quality Awards Criteria. St Leonards, NSW, Australian Quality Council.
Bayazit. O., Karpak. B.,(2007). An analytical network processbased framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness. International Journal of Production Economics 105, p79-96.
Benavot, A. (1992). The politics of choice and market-oriented school reform in Britain and the United States: Explaining the Differences. The reconstruction of Education-Quality, Equality and Control. London: Cassell.
Bradley A. Winn & Kim S. Cameron(1998). Organization quality : An Examination of the Malcolm Baldrige National Quality Framework. Research in Higher Education. Vol.39 No.5. p491-512.
Campbell, J. P. (1977). On the nature of organizational effectiveness. In P. S. Goodman and J. M. Pennings (eds.), New Perspectives of Organizational Effectiveness. San Francisco: Jossey-Bass.
Cheng, Y. C. (1997). Monitoring school effectiveness: Conceptual and practical possibilities and dilemmas in developing a framework. Paper Presented at the Asia-Pacific Economic Cooperation (APEC) Education Forum on School-based Indicators of Effectiveness. ERIC Document Reproduction Service No. ED407730
Cheng, Y. J. L. & Lin, Y. C. (2004). Education improvement through ISO 9000 implementation: experiences in Taiwan. International Journal of Engineering Education, 20(1), 5.
Conrad, C. F., and Blackburn, R.T. (1985). Program quality in higher education. In J. R. Smart (ed.), Higher Education: Handbook of Theory and Reach (p. 283-308). New York: Agathon.
Crosby, P.B. (1979).Quality Is Free. New York: Mentor Executive Library.
Danne, D.J. (1992). Total quality management in industry and its implications for secondary education (education restructuring). Unpublished doctoral dissertation, Pepperdine University.
Dorio, P. D. M. M. (1992-1993). Total Quality Self-appraisal: use of the Malcolm Baldrige National Quality Award Criteria. Quality Engineering, 5, 225-241.
Downey, C. J., Frase, L. E., & Peters, J. J. (1994).The quality education challenge. California, Crowin Press
Feigenbaum, A. V. (1991). Total Quality Control. New York: McGraw Hill
Fraser, W.,(2005). Using Baldrige-based self-assessment to drive public sector agency performance. In: ASQ World Conference on Quality and Improvement Proceeding. P403.
Gay, L. R. (1992). Educational research competencies for analysis and application, Florida international university, New York.
Goretsch, D. L., & Davis, S. (1994). Introduction to total quality: Quality, productivity, competitiveness. New York: Macmillan College Publishing Company.
Greenwood, M. S. & Gaunt, H. J. (1994). Total Quality Management for Schools. New York:CASSELL.
Harvey, L., & Green, D. (1993). Defining quality. Assessment & Evaluation in Higher Education. 18(1).9-26
Huff, L., (1994). Unpublished doctoral dissertation, School of Business Administration, University of Michigan.
Huge, E. C. (1990). Total quality: An executive''s guide for the 1990s. Homewood: Business One Irwin.
James, R. E. & William, M. L. (2002). The Management and Control of Quality, 5E. By South-Western, A Division of Thomson Learning, Inc.
Jones, K., (1998). Managing innovation in the police service. Total Quality Management. 9(2-3). P269-278.
Juran, J. M. （1974）. Quality Control Handbook. McGraw-Hill Book Co., New York.
Juran, J. M. （1986）. A universal approach to managing for quality. Quality Process, 12, 19-24.
Juran Jose Tari(2008). Self-assessment exercises: A comparison between a private sector organization and higher education institutions. International Journal of Production Economics 114, p105-118.
Kanji, G. K. (1998). An innovative approach to make ISO 9000 standards more effective. Total Quality Management, 9(1), 67-78.
Kanji, G., Sa, P.M., (2007). Performance measurement and business excellence: The reinforcing link for the public sector. Total Quality Management. 18(1-2) p49-56.
MacBeath, J.(2004). School self-evaluation: What we are learning from other countries. Retrieved July 4,2004, from ttp://www.teachers.org.uk/resources/word/MacBeath-nutcountries.doc
Martin, L. L. & Kettner, P. M. (1996). Measuring the Performance of Human Service Programs.
Mathison, S. (1996). Evaluation as a democratizing force in schools. International Journal of Social Education, 11(1), 40-47.
Mizikaci, F. (2006). A systems approach to program evaluation model for quality in higher education. Quality Assurance in Education. 14(1), 37-53.
Oakes, J. (1986). Educational indicators: A guide for policymakers. Madison, WI: the University of Wisconsin-Madison, 9.
Ojanen, V., Piippo, P., Tuominen, M., (2002). Applying quality award critera in R&D project assessment. International Journal of Production Economics. 80. P119-128.
Porter, A. C. (1991). Creating a system of school process indicators. Educational Evaluation and Policy Analysis. 13(1), 15.
Saaty, T. L. (1983). Procedures for synthesizing ration judgments. Journal of Mathematical Psychology. Vol 27(1), 93-102.
Saaty, T. L. (1994). Fundamentals of decision making the analytic hierarchy process. Pittsburgh, PA: RWS publications.
Sallis, Edward (1993). Total quality management in education. London: Kogon Page.
Sallis, Edward (1994). From System to Leadership: The Development of the Quality Movement in Future Education. In G. D. Doherty (Ed.), Developing Quality System in Education. London: Rutledge. 226-241
Sallis, Edward and Hingley, Peter (1991). College Quality Assurance Systems. Mendip Paper MP 020, Blaydon, The Stall College.
Samuelesson, P., Nisson, L-E., (2002). Self-assessment practices in large organizations. Experience. Experiences from using the EFQM excellence model. International Journal of Quality & Reliability Management. 19(1). P10-23.
Schumacker, R. E., & Brookshire, W. K. (1990). Defining quality indicators. (EDIC Document Reproduction Service No. ED 317-568).
Scott, W. R., Flood, A. B., Ewy, W., and Forrest, W. H. (1978). Organizational effectiveness and the quality of surgical care in hospitals. In Marshall Meyer (ed.), Environments and Organizations, pp, 290-305. San Francisco: Jossey-Bass.
Stufflebeam, D. L., Foley, W. J., Gephart, W. J., Guba, E. G., Hammond, R. L., & Merriman, H. O. (1971). Educational evaluation and decision making. Peacock.
Taguchi, G. (1986), Introduction to Quality Engineering: Designing Quality Into Products and Processes, Asian Productivity Organization, Tokyo
Tschirhart, M. (1993). The management of problems with stakeholders. Unpublished doctoral dissertation, University of Michigan.
Tuckman, B. W. (1985). Evaluating instructional programs (2nd ed.). Newton, MA: Allyn & Bacan. 14.
Van der Wiele, A., Williams, A.R.T., Dale, B.G., Carter, G., (1996a). Quality management self-assessment: An examination in European business. Journal of General Management. 22(1). P48-67.
Van der Wiele, A., Williams, A.R.T., Dale, B.G., Carter, G., Kolb, F., Luzon, D.M., Schmidt, A., Wallace, M., (1996b). Self-assessment: A study of progress in Europe’s leading organizations in quality management practices. International Journal of Quality & Reliability Management. 13(1). P84-104.
Van der Wiele, T., Brown, A.,(1999). Self-assessment practices in Europe and Australia. International Journal of Quality & Reliability Management. 16(3). P238-251.
Webster, D. S. (1981). Methods of assessing quality. Change, October, pp. 20-24.
Rahman, S.U., (2001). Total quality management practices and business outcome: Evidence from small and medium enterprises in Western Australia. Total Quality Management. 12(2) p201-210.
Ritchie, L., Dale, B.G., (2000). Self-assessment using the business excellence model: A study of practice and process. International Journal of Production Economics. 66(3). P241-254.
Wisner, J.D., Eakins, S.G., (1994). A performance assessment of the US Baldrige quality award winners. International Journal of Quality & Reliability Management. 11(2). P8-25.
三、網頁資料
中衛研究發展中心網站（2008）。http://www.tqm.org.tw/tqm/about.html。查詢日期：97年5月20日。
NIST網頁(2009)。http://www.nist.gov/public_affairs/factsheet/nqa_appdata.htm。查詢日期：98年3月12日。